Daniel Footwear Reviews

18,151

•

4.4

Shoe Store

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Review summary

Created with AI, based on recent reviews

Considering 1,557 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and that items are securely and beautifully packaged. Many people are also very pleased with the exceptional quality, lovely style, and daily comfort of the footwear and accessories they purchased. Though some customers experienced issues with sizing or found that the fit was not quite right for them. A few shoppers also mentioned unexpected difficulties when attempting to return items, including having to pay return fees for products that arrived faulty or damaged. Others noted that prices or international customs charges felt a bit high.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing shoes and sandals as beautiful,... See more

Delivery service

Consumers find delivery service to be efficient, highlighting fast shipping times and secure packaging.... See more

Quality

Reviewers mention positive feedback about quality, expressing delight with the style, comfort, and beautiful... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in satisfaction levels.... See more

Price

People report positive experiences with price, highlighting great deals and competitive costs. Consumers... See more

Reviews shaping this summary

Most helpful when sandals didn’t fit properly, despite the time factor being long as they were being delivered to meby a friend because I live outside the UK. Young woman named Tabitha could not hav... See more

Company replied

Daniel always delivers excellence. We used to have a Daniel shop in Newcastle and I miss it so much. The online shop is the next best thing. Delivery is super quick and the sandals I bought I'd actu... See more

Company replied

Speedy delivery well packaged item. The bag is just the right size, and has a quality feel. Would have preferred a slightly more substantial strap, rather than the ‘rolled’ one. However that is a min... See more

Company replied

My order was shipped quickly and was well packaged. Unfortunately there was an issue with the trainers but the customer service when I reached out was excellent. Replies were quick, friendly and helpf... See more

Company replied

Company details

Shoe Store

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.

Contact info

4.4

Excellent

18K reviews

5-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Easy all round - found what I wanted ordered and paid - arrived as indicated - no fuss 👍

June 24, 2026

Reply from Daniel Footwear

Jul 16, 2026

Thank you so much for your review.

Jul 4, 2026

Reasonable priced Birkenstock Eva sandals. Quick delivery. Very happy with the purchase and service.

June 23, 2026

Reply from Daniel Footwear

Jul 16, 2026

Thank you so much for your review.

Jul 3, 2026

Ordered some sandals which arrived very promptly, the quality was fine however when I tried to return them (too small) that was a different story. Nothing I was asked for o do worked, I contacted the customer service department who told me to do everything I had already tried and then I was told I was unable to produce my own returns label and needed to take the parcel to a post office, which I duly did, the poor man could not work out how to do it either and I was fed up paying for postage when deduction should have been made one returned at half the cost. Needless to say I will not be purchasing from this company again. Very Disappointed

July 3, 2026

Unprompted review

Reply from Daniel Footwear

Jul 15, 2026

Thank you for your feedback. We're pleased to hear your sandals arrived promptly and that you were happy with the quality, but we're sorry to learn that your return experience was so frustrating.

We understand how disappointing it must have been to encounter difficulties with the returns process, especially after following the guidance provided and making additional efforts to return the parcel. We appreciate you taking the time to share your experience, and your comments will be passed on to the relevant team as we continue to review and improve our returns process.

Jul 3, 2026

Beautiful sandals

Beautiful sandals , I love them and quick delivery!

June 23, 2026

Reply from Daniel Footwear

Jul 16, 2026

Thank you so much for your review.

Jul 3, 2026

Quickly delivery

Quickly delivery. Trainers are perfect.

June 23, 2026

Reply from Daniel Footwear

Jul 16, 2026

Thank you so much for your review.

Jul 3, 2026

Stylish Sandals.

My biggest regret is, the sandals I ordered from this Company were too narrow for my feet and I had to return them. That aside, from start to finish including the return, everything went like clockwork. I’d have no hesitation in ordering from them again-if they promised to make wider fitting shoes for me! Would recommend.

June 22, 2026

Reply from Daniel Footwear

Updated Jul 3, 2026

Thank you for you feedback, so sorry to hear your shoes were too narrow on this occasion.

Jul 3, 2026

Very Good!👏👏

June 23, 2026

Reply from Daniel Footwear

Jul 3, 2026

Thank you for so much for the review.

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