Daniel Footwear Reviews

18,148

•

4.4

Shoe Store

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Review summary

Created with AI, based on recent reviews

Evaluating 1,557 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and well-packaged items, making the online shopping process smooth and straightforward from start to finish. Consumers also highlight the high quality of the footwear, noting that the products are comfortable, stylish, and offer fantastic value for money. Some reviewers were not happy with sizing discrepancies or receiving the wrong items in their orders, which made returns necessary. Additionally, a few people experienced difficulties with the returns process, including unexpected delivery fees or extra charges for international shipping. Others noted that customer support responses could take time when dealing with these product issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing shoes and sandals as beautiful,... See more

Delivery service

Consumers find delivery service to be efficient, highlighting fast shipping times and secure packaging.... See more

Quality

Reviewers mention positive feedback about quality, expressing delight with the style, comfort, and beautiful... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in satisfaction levels.... See more

Price

People report positive experiences with price, highlighting great deals and competitive costs. Consumers... See more

Reviews shaping this summary

Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... See more

Company replied

Most helpful when sandals didn’t fit properly, despite the time factor being long as they were being delivered to meby a friend because I live outside the UK. Young woman named Tabitha could not hav... See more

Company replied

Daniel always delivers excellence. We used to have a Daniel shop in Newcastle and I miss it so much. The online shop is the next best thing. Delivery is super quick and the sandals I bought I'd actu... See more

Company replied

My order was shipped quickly and was well packaged. Unfortunately there was an issue with the trainers but the customer service when I reached out was excellent. Replies were quick, friendly and helpf... See more

Company replied

Company details

Shoe Store

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.

Contact info

4.4

Excellent

18K reviews

5-star

4-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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Reply from Daniel Footwear

Jul 9, 2026

Thank you so much for your review.

Jul 7, 2026

Great service

June 15, 2026

Reply from Daniel Footwear

Jul 9, 2026

Thank you so much for your review.

Jul 7, 2026

Great prices and fast delivery.

June 26, 2026

Reply from Daniel Footwear

Jul 9, 2026

Thank you so much for your review.

Jul 6, 2026

Love my new sliders!

Great service great sandals would use again super fast delivery as well. 🙂

June 26, 2026

Reply from Daniel Footwear

Jul 9, 2026

Thank you so much for your review.

Jul 6, 2026

I puchased shoes in mill hill shop…

I puchased shoes in mill hill shop which fitted great and I am very happy with them.
I bought the sandals online same size a shoes from shop. THe sandals I bought online did not fit at all. too big .
delivery and return was excellent but money taken off for refund was disappointing.

June 26, 2026

Reply from Daniel Footwear

Jul 17, 2026

Thank you for your feedback. We're pleased to hear you're happy with your shoes and that your delivery and return experience was positive.

We're sorry the sandals didn't fit as expected. Please note that a £2.50 return fee is deducted from refunds to help cover the cost of the return. We appreciate your feedback and hope to welcome you back again in the future.

Jul 6, 2026

Excellent

Easy to purchase through website, excellent delivery experience.

June 26, 2026

Reply from Daniel Footwear

Jul 9, 2026

Thank you so much for your review.

Jul 6, 2026

Ok thanks

Wasn’t great just normal delivery

June 25, 2026

Reply from Daniel Footwear

Jul 17, 2026

Thank you for your feedback. We're sorry to hear your delivery experience didn't meet your expectations. We appreciate your comments and will take them on board as we continue to improve our service.

Jul 6, 2026

Lovely sandals, just as described

Received in good time . Exactly as advertised. Lovely soft leather tan sandals , and a little bit off too, in sale.
Thanks

June 25, 2026

Reply from Daniel Footwear

Jul 9, 2026

Thank you so much for your review.

Jul 5, 2026

Good price and excellent delivery time

June 25, 2026

Reply from Daniel Footwear

Jul 9, 2026

Thank you so much for your review.

Jul 5, 2026

Reply from Daniel Footwear

Jul 16, 2026

Thank you so much for your review.

Jul 4, 2026

Returned sandals and was charged £8.50

June 24, 2026

Reply from Daniel Footwear

Jul 17, 2026

We're sorry to hear about your experience. Please accept our apologies for any disappointment caused.

Please contact our customer service team with your order details, and we'll be happy to look into this for you.

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