Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Most helpful when sandals didn’t fit properly, despite the time factor being long as they were being delivered to meby a friend because I live outside the UK. Young woman named Tabitha could not hav... See more
Company replied
Daniel always delivers excellence. We used to have a Daniel shop in Newcastle and I miss it so much. The online shop is the next best thing. Delivery is super quick and the sandals I bought I'd actu... See more
Company replied
My order was shipped quickly and was well packaged. Unfortunately there was an issue with the trainers but the customer service when I reached out was excellent. Replies were quick, friendly and helpf... See more
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Company details
Information provided by various external sources
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
Contact info
LS7 1RG, Leeds, United Kingdom
- 0113 3899 899
- help@danielfootwear.co.uk
- www.danielfootwear.com
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from Daniel Footwear
Thank you so much for your review.
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Great value, quick delivery
Easy to use website, shoes arrived quickly. Great value for money.
June 24, 2026
Reply from Daniel Footwear
Thank you so much for your review.
Great service fast delivery and the…
Great service fast delivery and the product is good quality love these shoes and fantastic to able to get a size 35!!
July 7, 2026
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
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Very good service
Very good service. Very quick international delivery. Product was exactly that I wanted and the price beat all other online prices
July 6, 2026
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
Delivery was fast...Havana flip flops…
Delivery was fast...Havana flip flops were presented beautifully and of high quality
July 6, 2026
Reply from Daniel Footwear
Thank you so much for your review.
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Fast delivery absolutely terrible pair…
Fast delivery absolutely terrible pair of gladiator sandals wore them in Ibiza kept coming open gave me blisters not fit for sale
July 6, 2026
Reply from Daniel Footwear
Thank you so much for your review.
Bought a pair of Birkenstock sandals…
Bought a pair of Birkenstock sandals for the best possible price. Very happy and highly recommend.
June 24, 2026
Reply from Daniel Footwear
Thank you so much for your review.
Two right sandals
I was initially sent two right sandals. After phoning it was all sorted very quickly and I got the correct ones sent within a couple of days.
June 24, 2026
Reply from Daniel Footwear
Thank yo so much for your review.
Excellent service and very quality shoes
February 10, 2026
Reply from Daniel Footwear
Thank you so much for your review.
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Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
Terrible quality shoes
I ordered a pair of nubuck heeled sling back court shoes for an event, they cost £107.14, but I received a £20 discount.
When they arrived I was unable to fasten one of the shoes as the strap didn't fit through the buckle, there was a blue stain on one shoe and a scrape mark on the other. The nubuck also seemed very poor quality.
I was told to return them, which I have done but am stiall awaiting a refund!!!!
I won't be using this comoany again.
July 6, 2026
Reply from Daniel Footwear
Thank you for your feedback. We're very sorry to hear about your experience and understand how disappointing it must have been, especially when the shoes were purchased for an important event.
The issues you described are certainly not the standard we aim to provide. We're also sorry to hear you're still waiting for your refund. Refunds are processed as quickly as possible once returned items have been received and inspected, but if it's taking longer than expected, please contact our customer service team with your order details so we can look into this for you.
We appreciate you bringing this to our attention and apologise for the inconvenience caused.
Reply from Daniel Footwear
Thank you so much for your response.
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Reply from Daniel Footwear
Thank you so much for your response.
Reply from Daniel Footwear
Thank you so much for your feedback.
Too difficult to return a wrong product…
Too difficult to return a wrong product that was your error. The shoe box arrived all mashed but the shoes were not harmed but totally the wrong size! So I have tried to contact with the photos as your site states but no response. Terrible customer service
June 22, 2026
Reply from Daniel Footwear
We're very sorry to hear about your experience and sincerely apologize for the mistake with your order. We understand how frustrating it is to receive the wrong size, especially after following our returns process and not receiving a timely response.
This is not the level of service we aim to provide. We'd like the opportunity to put this right as quickly as possible.
Please contact us directly with your order number, or if you have already done so, we'll make sure your case is reviewed as a priority so we can arrange the correct resolution.
Thank you for bringing this to our attention, and we hope we can restore your confidence in our service.
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