Davies Group Ltd Reviews 

A very good and relaxing service

After becoming really unwell on my cruise I was sent to the medical wing on the ship.
I was given treatment and customer services handed me a bill which was charged to my credit card.
I proceeded with my claim as soon as I arrived home because it was quite a substantial amount. I found it to be an easy process through the website and their response was extremely quick but I did have all the information they requested.
I was paid out within the week of starting my claim and therefore I highly recommend this company and will be using them again in the future.

Ethan porter I believe sorted it all very quickly and promptly

Adelle Butler resolved my claim very quickly after a few days of emailing with the team, Adelle helped me reach a resolution after 10 mins on the phone, she was very friendly and helpful, thank you ☺️

Sorted my claim quickly and without fuss.

My claim was dealt with professionally, courteously and swiftly by the claim handlers.

Hussain wad prompt and professional. He dealt with the issue clarifying each step placing myself in a calm situation.
Thank you

Easy to upload a claim, no need to do anything else and it was paid out within 10 days - excellent service

Took a long time to settle the claim, and was not as we had hoped seamless, and swift. Lost about £500 of food due to delays. Appalling service.

well here we are again can not even get answers from these people now because i want to put a complaint in on how my claim was delt with they are not answering emails so i have no choice but to go to the court to get what is oweing to me never nown a company like this emaild them 2 weeks ago and no answer rubbish company so now will go for 2 years intrest aswell

I claimed for a missed port on a cruise and was paid out within 2 days which was excellent. I did find the claiming process a bit tedious and nearly didn't bother because of all the information you had to find out but I'm glad I perceviered.

What has been an extremely traumatic time in relation as to why we made the claim in the first place as been handled magnificently by Robert Hughes from the company. We were due to go on a much needed holiday/cruise when unfortunately my husband had a very serious accident resulting in him being on a poly trauma ward and significant/ multiple fractures to face and ribs.
We were due to start our holiday 30 days after his injury.
The ease of completing the necessary forms to complete after getting in touch with our travel insurance company was so stress free for myself to complete.
Not once did I ever speak to a human as all communication was through email and uploading information when requested to do so.
Once I uploaded information I received texts with communication saying they'd received my correspondence and it would be 5 days interim for them to respond.
Robert handled our claim magnificently and the ease of everything was much appreciated due to the unforeseen stress we were actually undergoing.
I think it took 2 wks from start of claim to the funds being paid directly into our account.
Highly recommend 👌 👍 and huge thank you to Robert Hughes for making everything easy. ⭐️⭐️⭐️

Good well conducted call, all aspects covered, nt a very good line bu after lot of repeating we get there. But Asma was very patient and good thanks

I can’t believe how quickly my claim has been dealt with .
Adam was very helpful, polite and explained everything .

Asma
was professional, knowledgeable and courteous.

The lady I just spoke to called Katy was absolutely brilliant! In fact everyone that I have spoken to Saturday and yesterday were helpful The only thing that was a bit annoying was when people said they would phone US and never did

I reviewed this company a few weeks ago out of sheer frustration and desperation, hoping that somebody in customer services or senior management would take responsibility and intervene. Unfortunately, I have heard absolutely nothing from anyone.

They are acting on behalf of Admiral Insurance in relation to this matter, and I have now also made a formal complaint regarding the handling of the claim.

I am adding this update in the hope that somebody within the company will finally take responsibility, review what has happened and actually deal with the situation. Despite the previous review, repeated correspondence and numerous attempts to get matters resolved, nobody from customer services or senior management has contacted me.

I genuinely do not understand how the board of directors can be comfortable with this level of service. When a customer reaches the point of publicly asking for help and the company still does nothing, something is seriously wrong.

The directors should be ashamed that matters have been allowed to reach this stage. This has become an incredibly frustrating and desperate situation, and all I am asking for is for someone with sufficient authority to take ownership, look at the history and get it resolved.

Despite sending required evidence weeks ago and chasing twice i still have no resolution. The constant auto messages that someone will get back to me within 5 days is infuriating. The whole process was very hard work. The fact you can't speak to someone is annoying. Certainly wouldn't recommend them.

Service was by Mohammed who was very helpful and knowledgable.
Systems there appear a little sluggish but got there with a little patienve from all involved.

Everything ran smoothly and easy to deal with