Davies Group Ltd Reviews 

Made my day, so nice to deal with an agent who shows empathy and applies common sense to a claim to resolve it timely. Thank you.

The service we received from Davies Group in particular Zaid Patel was very good. We had to cancel a holiday at a very late stage due to my husband undergoing medical tests. The hardest part was getting cancellation invoices from Easy Jet who each time gave different timescales as to when and how they would arrive. Davies Group did not mind that all our supporting docs came individually . Once all had been received the claim was settled within five days.

Very good customer service based on two applications.

Very helpful and went the extra mile to help with process.
All actions explained fully.
Would recommend

Very disappointing experience with Davies Group.

I received an email confirming that my claim had been settled, so I expected the payment to arrive shortly afterwards. However, no money was received.

I then contacted customer support multiple times to ask for an update, but my emails went unanswered. Instead of communicating with me or explaining the delay, I was left completely in the dark.

To make matters worse, when I left a review on Trustpilot describing my experience, Davies Group had it removed. Rather than addressing the underlying issue, it felt like they were more interested in protecting their public image than resolving customer concerns.

Based on my experience, the communication has been poor, the claims process has been frustrating, and customer service has been lacking. I hope they focus more on resolving customers' issues promptly instead of ignoring them.

Efficient and polite response. Thank you to Will and all your team at British Gas.

Very understanding of how we felt on losing a bracelet and dealt with our claim well.

The company was easy to deal with.
They answered the phone quicker than most companies. Claim was dealt with by a pleasant chap who had a clear English accent and was on the ball. Washing machine was cheaper via them and will come via John Lewis so hopefully all will work out well.

After out washing machine broke down yet again and British Gas gave up on trying to fix it on the Homecare agreement the Davies Group sent us an online form to complete (very easy and straightforward). They were then quickly in touch with an offer of a suitable replacement machine. We accepted the offer and they quickly placed the order with AO.

Claims process was very smooth. I had to get my Consultant to complete the rather long-winded Medical document which is provided by Davies group. However he returned the form almost immediately and I was able to upload it online for my claim. It was approved the next day and I received full settlement within a week. Great service!

Carefully tread the thin line between looking for possible fraud and genuine claims
Careful and cautious but kind

First time I have had to claim on a travel insurance policy and it was dealt with very quickly and efficiently. Very impressed

The process of making the claim was easy and understandable. The claim was made promptly.

The claim process was straight forward. Staff were helpful.

Spoke with Reece today regarding the receipt of my payment and the next steps. He was extremely helpful and had excellent knowledge of the process. The email responses have been very quick, and the service has been highly efficient throughout. Thank you

Very easy process

Very impressed with the speed and efficiency that my claim was settled in full. I cannot fault my experience and would highly recommend

Happy to discuss on phone at a difficult time keeping this as simple as possible. First claim in 40 years of travelling and kept my faith in having travel insurance

Very easy online process, good communication and timely resolution

They dealt with the claim efficiently and kept me informed.