D B Roberts & Partners Reviews 

288
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, polite, and incredibly helpful throughout their process. Reviewers also highly appreciate the excellent service and prompt responsiveness from the team members. However, some people mentioned that in later stages of a sale, the support and communication required chasing updates. Additionally, a small group felt that they were not genuinely interested in their requests or that they didn't fit the preferred clientele. One consumer also indicated a feeling of being ignored by management when they sought more assistance.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpful and efficient approach throughout the... See more

Service

Clients share positive opinions on service, highlighting straightforward processes and proactive support.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support... See more

Response time

Customers had positive experiences with response time, consistently highlighting prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life re... See more

Rated 5 out of 5 stars

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and... See more

Rated 5 out of 5 stars

Before contracting with DP Roberts, Wolverhampton, we had used a few estate agents; some were good, while others we found to be impolite. This was a letdown, as we felt they were not genuinely int... See more

Rated 5 out of 5 stars

We’ve had such a positive experience working with Katie Dennant from DB Roberts. From the very start, she has been friendly, professional, and incredibly helpful in guiding us through the process of... See more


Company details

  1. Real Estate Agency

Written by the company

DB Roberts Estate Agents specialise in a vast array of services, from sales and lettings, to new homes and mortgages. Branches throughout Shropshire, Staffordshire and The West Midlands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

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No recent history of asking for reviews

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4.7

All reviews

(288)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service…

Brilliant service and always answering my questions quickly. Bethany is really helpful and I never need to worry about my property or my tenants as any issues are resolved quickly and with minimal input required from myself.

July 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Great property managers

DB Roberts have been a great estate agent while we've been renting. Specifically Megan Hickling and Bethany Stevens have been incredibly helpful and really friendly throughout our tenancy.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

5 Star

I honestly could not fault! Lottie and Dan have been great. Lottie provided constant updates even when i wasn't chasing and if she was ever out of office she made sure a colleague was looking after the case for us. Thank you for your help!

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Best estate agents ever

Best estate agents ever! Been in one of their rental properties for the last 3 years and I can honestly say it's been bliss. I hear/read horror stories from others about their experiences with agents and landlords but never had any negative experience with DB Roberts. They are very prompt in response to problems and go above and beyond to get things fixed. Sorted my blocked drainage on short notice over a weekend. They take their clients comfort seriously.
They'll be the first ones I'll call as soon as I get my own property.
Special shout to Nicole Stiller......She's the best!!

Thank you DB Roberts

June 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent sevice

Andrea has been very friendly and helpful. Excellent communications.

July 2, 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for your wonderful review! We're delighted to hear that Andrea provided you with friendly and helpful service. Your feedback is appreciated.

Rated 5 out of 5 stars

Tia has concluded a couple of tenancies…

Tia has concluded a couple of tenancies over the last few weeks, and the communication from start to finish has been exceptional.

July 2, 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for sharing your positive experience! We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Many years of excellent service

I have been renting my flat with DB Roberts for nearly ten years now. First Lisa and now Nicole have been extremely helpful. They have dealt with multiple repairs, and tenancy changes, always swift and professional.
It is fair to say that I would not be able to keep the flat rented out without them.

July 2, 2024
Unprompted review
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Reply from D B Roberts & Partners

Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service for many more years to come!

Rated 5 out of 5 stars

Prompt Service

I spoke to Nicole at DB Roberts early Saturday morning to report an urgent repair and within less than 2 hours a plumber had called me to say they were on their way to fix the repair. By Saturday afternoon the repair was completed. Prompt professional and understanding honestly can't thank DB Roberts enough!

June 29, 2024
Unprompted review
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Reply from D B Roberts & Partners

We're thrilled to hear that Nicole and the team at DB Roberts were able to respond to your maintenance request so quickly and efficiently. Thank you so much for sharing your experience!

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Rated 5 out of 5 stars

Amazing!

Cannot recommend Andrea enough :)
Always smiling always helpful; guided me through each step and was always available for any advice I needed

Highly recommended Andrea and her team ⭐️⭐️⭐️⭐️⭐️

June 28, 2024
Unprompted review
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Reply from D B Roberts & Partners

We appreciate your feedback! If you ever need further assistance, we're just a call away!

Rated 5 out of 5 stars

Amazing service

Amazing service, right from the first visit for valuation. Superb communication, lots of viewings planned and confirmed by texts, delighted that the house sold on first viewing!

June 26, 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for your wonderful feedback! Congratulations on selling your house on the first viewing! If you need any further assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

Brilliant service

Jessica has been an amazing to deal with. She has always been very friendly and professional throughout the whole selling experience. We received prompt calls/emails to book viewings and her negotiation between potential buyers was brilliant. 12 days on the market and we were sold! Thankyou Jess, you have been wonderful.

June 27, 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for sharing your wonderful experience! We'll be sure to pass along your kind words to Jess.

Rated 5 out of 5 stars

Brilliant Service

Effective and efficient communication.
Polite and professional at all times. Lovely friendly staff.
Very supportive of my personal situation. Went the extra mile to help and accommodate.

June 27, 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for your kind words about our team! Your feedback means a lot to us.

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Rated 5 out of 5 stars

Professional yet efficient and friendly…

Professional yet efficient and friendly customer service right from the start. Emily took my initial call interested in a house viewing and her excellent customer service has not wavered. I have been so impressed and would highly recommend DB Roberts.

June 25, 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for sharing your positive experience with Emily and our team at DB Roberts!

Rated 5 out of 5 stars

Friendly and professional

Friendly and professional. Everything went smoothly. Adam was very helpful.

June 18, 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for your feedback!

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