D B Roberts & Partners Reviews 

288
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, polite, and incredibly helpful throughout their process. Reviewers also highly appreciate the excellent service and prompt responsiveness from the team members. However, some people mentioned that in later stages of a sale, the support and communication required chasing updates. Additionally, a small group felt that they were not genuinely interested in their requests or that they didn't fit the preferred clientele. One consumer also indicated a feeling of being ignored by management when they sought more assistance.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpful and efficient approach throughout the... See more

Service

Clients share positive opinions on service, highlighting straightforward processes and proactive support.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support... See more

Response time

Customers had positive experiences with response time, consistently highlighting prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life re... See more

Rated 5 out of 5 stars

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and... See more

Rated 5 out of 5 stars

Before contracting with DP Roberts, Wolverhampton, we had used a few estate agents; some were good, while others we found to be impolite. This was a letdown, as we felt they were not genuinely int... See more

Rated 5 out of 5 stars

We’ve had such a positive experience working with Katie Dennant from DB Roberts. From the very start, she has been friendly, professional, and incredibly helpful in guiding us through the process of... See more


Company details

  1. Real Estate Agency

Written by the company

DB Roberts Estate Agents specialise in a vast array of services, from sales and lettings, to new homes and mortgages. Branches throughout Shropshire, Staffordshire and The West Midlands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(288)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, friendly, efficient 👍

I recommend Roberts very highly. As a landlord they manage our properties very professionally, with rapid response to tenant enquires, always keeping us in the loop. Bethany Stevens at Oakengates office is my 'go to' person, keeping us up to date, managing tenancies and maintenance, and always with a friendly, cheery attitude. Brilliant 👍

June 20, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you so much for your high recommendation of DB Roberts! We'll be sure to pass along your feedback to Bethany and the team.

Advertisement
Rated 5 out of 5 stars

A fantastic service

A very efficient and professional service. As a Landlord with many rental properties the team at DB Roberts make our work life a considerably easier. We are pleased that they are now part of our team.

June 20, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for your valuable feedback! We look forward to continuing to work with you!

Rated 5 out of 5 stars

House Sale

Adam was able to smoothly walk my Nan through her sale and achieved the asking price within just 3 days of the house being put up online.
Adam spent time explaining everything calming and effectively to my Nan who by her own admission doesn’t understand the process and Adam since the sale has taken it upon himself to assist my Nan with dealing with Solicitor whilst I live so far away.

June 11, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for sharing your experience with Adam! Your feedback is greatly appreciated, and we're here to assist your Nan every step of the way. Please don't hesitate to reach out if there's anything else we can do for you both!

Rated 5 out of 5 stars

I found the experience surprisingly easy…

I found the experience surprisingly easy. They at db Roberts were always helpful and honest even if no interest shown. Always punctual whether meetings or returning calls keeping me up dated.
Definitely use them again

June 18, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for sharing your experience with us! We look forward to the opportunity to assist you again in the future.

Rated 5 out of 5 stars

Rental - when the tenancy isn't working

Like insurance, you only know how good a Letting Agent is when there is a problem with the tenancy. Have rented the same property via DB Roberts for nearly 20 years with few problems with changeovers, etc. Sadly the last tenant didn't fulfil the obligations of their agreement, including non-payment of rent. DB Roberts were extremely thorough with their paperwork and dealing with the tenant. They also arranged the flat clean-up and refurbishment, in a very short window, so that the property could be returned to the market within 10-days. As a private landlord, this took a huge amount of the stress away. Would suggest any landlords strongly consider take out the rent guarantee and insurance, as getting property returned is only getting more complex

June 17, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for sharing your experience as a long term landlord with DB Roberts. We appreciate your trust in us over the past 20 years and look forward to continuing to support you with your rental property needs.

Advertisement
Rated 5 out of 5 stars

Great service

Delt with by Adam
Excellent communication
Professional service
Helped me find the right home through great product knowledge and recommendation

June 11, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for your feedback regarding Adam's service!

Rated 5 out of 5 stars

Tia - great

Tia, the lady that works here I have to say is possibly the best agent I've come across. Everything she did was done in a professional and friendly manor which made a seamless transition into our new property. She went out of her way to be helpful and genuinely tries her best to do the best job possible. I don't usually write reviews but this lady deserves a shout out. Thank you again for your hard work, its rare to find people that actually care about their work and their customers thesedays.

June 18, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for taking the time to share your experience with Tia!

Rated 5 out of 5 stars

Very efficient

Very efficient, got our house on the market in days and sold within just over a month getting the asking price. Always kept us in the loop with updates definitely would recommend.

June 18, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for your feedback! We're delighted to hear that you had such a positive experience with our service.

Rated 5 out of 5 stars

Viewing and placing an offer

Very helpful on the phone , quick to phone back and confirm everything. Would happily contact DB Roberts Shrewsbury again . Emily was efficient and helpful

June 17, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for sharing your positive experience with Emily and our team at DB Roberts Shrewsbury!

Advertisement
Rated 5 out of 5 stars

DB Roberts Rental

DB ROBERTS have been managing my rental for some years now and have been very helpful in advising on rental matters
I have found the team, particularly Nicole, very approachable and easy to deal and I thank her for trying to get matters dealt with quickly and efficiently.

June 15, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for your feedback regarding DB Roberts and Nicole's management of your rental property. We look forward to continuing to support you!

Rated 5 out of 5 stars

Straight forward and friendly

Nicole and the team at DB Roberts are always super friendly and approachable, and have been right from the start.

Everything has been straightforward and hassle free as tenants, it's easy to get a hold of them when you need to and communication is a breeze.

May 27, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Your feedback is greatly appreciated, and we're glad to hear that we've been able to provide a positive rental experience for you.

Rated 5 out of 5 stars

Super friendly service

Bethany is always available to take my call, friendly and proactive. Excellent service all round, thank you.

June 14, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for your feedback!

Rated 5 out of 5 stars

DB Roberts always give me great service

DB Roberts always give me great service. I let out two properties and they give me the confidence that they find the right tenants for both properties without delay.
My properties have been in their hands for about 10 years now and they have not let me down thus far.

June 7, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for your positive feedback about DB Roberts and our property management services! We appreciate your trust and loyalty over the years.

Advertisement
Rated 5 out of 5 stars

Nicole is always friendly and polite

Nicole is always friendly and polite. She is able to organize contractors and tenancy agreements and remedy any issues arising as required.

Sometimes we have had more serious issues with one property at which point Nicole consulted with a senior team member and proceeded to resolve the issue in a capable manner.

This shows that Nicole is able to work effectively both as a team member and independently. She is further able to liaise with a diverse range of people in a pleasant manner.

June 8, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for sharing your positive experience with Nicole! We'll be sure to pass along your kind words to Nicole and the team.

Rated 5 out of 5 stars

Excellent service!

Nicole from DB Roberts in Oakengates looks after my rental property. The service that Nicole provides is excellent - I am kept up to date with anything related to my property, any questions that I have are delt with promptly and I am extremely happy with the service provided - thank you!

June 7, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for your positive feedback about DB Roberts and our property management services!

Rated 5 out of 5 stars

Exceptional and Efficient Service

The team at DBRoberts throughout the sale of my property have been exceptional and completed all work to the highest of standards.
Emily Little, was very professional when handling the matter of negotiating the sale of my property and helped support my understanding of the process. Steve Dunham was also excellent when it came to marketing my house and providing me with all the information on the sale, explaining all the key areas and completing all required jobs swiftly ensuring the sale proceeded quickly and efficiently. I'd like to thank the team at DBRoberts for their hard work. I would 100% recommended to anyone requiring an Estate Agent In Shrewsbury.

May 30, 2024
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thank you for your glowing review of the team at DB Roberts Shrewsbury during the sale of your property!

Advertisement
Rated 5 out of 5 stars

Great Friendly Service


I recently had the pleasure of working with Emily Little at DBRoberts Estate Agents, and I couldn't be happier with the experience. Emily was incredibly knowledgeable and helpful, always available to answer my questions, and provided valuable recommendations on reputable solicitors and mortgage brokers. Her friendly and approachable demeanor made me feel at ease throughout the journey. Thanks to Emily's hard work and commitment, I found my dream home in no time. I highly recommend Emily Little and DBRoberts Estate Agents to anyone looking for top-notch real estate services.

May 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look