Direct Global Reviews 

607
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the approachable and exceptionally knowledgeable staff members who provide outstanding support, making the entire process of switching and managing various energy contracts completely effortless. Many people warmly mention the impressive financial savings achieved alongside the dedicated, transparent guidance offered by their assigned account managers throughout the partnership. However, some reviewers were not happy with unexpected hidden fees and overly aggressive communication tactics during the negotiation process. A small group of consumers felt pressured into unfavorable agreements, subsequently facing significantly higher monthly bills than they originally anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Customer service

People report positive experiences with customer service, noting that reviewers find staff to be polite,... See more

Price

Customers consistently note ambiguous experiences with price, as reviewers express a mix of strong... See more

Value for money

Clients share positive opinions on value for money, frequently noting that the team secures significant cost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very sizeable waste disposal bill, Liam Flaherty from Direct Business Group made it effortless, and we ended up cutting the bill in half. Between removing bins, to ringing suppliers to clarif... See more

Rated 5 out of 5 stars

Our experience with Direct Global, in particular Dean and Jamie has been above 5 stars. They went the extra mile every time we communicated. Going out of their way to ensure we felt valued whi... See more

Rated 5 out of 5 stars

We have worked with UK Direct Business Solutions for 3 years now and can highly recommend their services. They are always polite, professional and helpful with any queries even after the contracts are... See more

Rated 5 out of 5 stars

Initially dealt with Liam, who passed me over to Richard, who in our opinion managed to find us a fantastic deal on our electricity supply. With what is going on in the world right now good deals ar... See more


Company details

  1. Utility Contractor

Written by the company

We help you and your business get on with what it is that you do best. By taking the stress, strain and hassle from your utilities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

607 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(607)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Direct Global have been exceptional!

Direct Global have been exceptional. Ryan, Alex and Emma took the time to sort out our energy renewals for Trenance Holiday Park, including managing and correcting issues across 30+ electric meters that our previous supplier had left unresolved. Their professionalism, attention to detail and willingness to go the extra mile made a real difference. We couldn’t be happier with the service. We would highly recommend their team without hesitation.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Dealt with a Steven Parodi who promised…

Dealt with a Steven Parodi who promised me all sorts, turns out he sold me a 'pass through' tariff without telling me this, he is no longer with the company so I have nowhere to go with this, I would strongly advise not to do business with this company, disgusted!

November 17, 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi, we’re really sorry to hear this and understand your frustration. We’d like to look into this properly for you.

Please can you email our complaints team at complaints@direct.global with your details and we’ll investigate this further for you.

Thanks.

Rated 5 out of 5 stars

I’m so pleased to get assistance from…

I’m so pleased to get assistance from direct global in regards of the changing my energy supplier for my business and I am also very pleased that their customer support has been excellent specially the young gentleman called TRENT who has been working professionally on this issue and has made it very easy for me to get through so smoothly and I am very pleased with his help and handling the matter, I would appreciate it very much and specially thanks again to TRENT who has been awesome
Kind regards
Reza

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Found Direct Global on a Google search

Found Direct Global on a Google search, looking for a better deal than Amazon. Great prices, great boxes, a wide variety of boxes and deals. The added tape is good quality and useful and the next day delivery option is brilliant.

I got nearly all the boxes I needed and then saw an advert in my local online group for used moving boxes for sale. I purchased them, and when I picked them up, they were clearly used in a move; however, they had a lot of life left in them. The name on the boxes..... Direct Global.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Not just another energy company, the best!

I cannot praise this company enough! After putting my faith into Michael, Jack and Alex they delivered exactly what they promised. They were friendly, helpful and kept in touch throughout, finding the best deal for all my energy. I have dealt with a lot of brokers so if this company do call you put your trust in them because they are the best!
Thanks guys :-)

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Electricity contract renewal

I was contacted by Layna regarding my electricity supply and I was a bit wary to start with as I had previously experienced very poor service from a different energy adviser at another company that caused me significant problems when it came to the renewal . Layna was very helpful and supportive in sorting out my requirements and it was Richard who negotiated with my existing supplier a very attractive renewal for me so I would have no hesitation in recommending this company to others.

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

I have been working with Danielle…

I have been working with Danielle Galbraith for the past two years and we have agreed a long term electricity contract with a great deal in place. Danielle and the team at Direct Global have made recommendations that mean the savings already made are now even larger than before. Great service

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service Once Again

I have dealt with Dean Hardy for a couple of years now and I can't fault him or DBSNE. Dean knows a lot about the energy industry, and goes out of his way to understand our business requirements.

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

They provided our business with transparent information and advice regarding our electricity contracts. Our partnership has proved to be extremely useful in ensuring that our costs are minimized and it is reassuring to know that they monitor our contracts continually.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

Stacey has been very supportive as we moved our business to a new address. She has been quick to respond and has dealt with any queries from both us and our providers effectively.

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

First class service as usual.

As a business we have ben using Direct business solutions for approx 8 years now, and they have saved us tens of thousands of pounds over the years, by getting us great deals and long term contracts. The Sales team especially Chris Hall are very knowledgeable and not pushy at all, and i would recommend them to anybody. They are far better than a previous broker we used. First class service, keep it up.

April 14, 2026
Unprompted review

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