Direct Collection Bailiffs LtdReviews 

I received correspondence from DCBL relating to a Parking Charge Notice issued at Heathrow airport.

The underlying charge was disputed because the parking had been booked and paid for in advance through a legitimate booking platform. Evidence of the booking had already been provided to the relevant parties.

Despite the dispute, the charge was escalated to debt recovery and I received a series of collection letters.

Because the charge was contested, I focused on resolving the matter with the parking operators and eventually raised complaints with the DVLA, the Information Commissioner’s Office and the British Parking Association.

The case has since gone quiet, but the experience highlights how disputed private parking charges can still progress into debt collection before the underlying issue is properly addressed.

Even though they were sent by our suppliers just because I was only one month late, the agent was very helpful since the beginning and he understood my situation. Not a big fan of bailiffs , but this time I got lucky!

DCBL have actually worked with me to help clear my debt off. They understood my issues and worked with me on what I could pay. If they are dealing with your case just speak with them and they can help you clear what you can afford and they are by your side helping you through every step of the way.

They were very efficient and pro active in contacting the client. They listened to my situation and acted on it

I got a ticket for in Dec 2024, however, that day the machine was not working and I got the photo of the evidence. They ignored all the information and has no way to communicate with them.

I paid for my parking ticket at Citi park in good faith. Unfortunately, I had only realised that I selected the wrong car park until after I received a parking fine. I appealed this fine as it was a genuine human error , with no intention to avoid paying, there was also no financial loss as it is the same parking company. They declined my appeal and I have been continually harassed with phone calls and threatening letters. Absolutely disgusting , I will not be paying the £170 fine and I plan to take this further if it is not cancelled. I have emailed them on multiple occasions to respectfully review my case to which I am ignored. This demonstrates an unreasonable and unfairness as there is no financial loss.

This company is most professional and efficient out there today .
They keep you informed at every stage of the process.
We have used DCBL on numerous occasions and they have never failed to get our debts paid .
Thankyou DCBL !

I strongly warn everyone to be very careful when dealing with DCL.

In my experience, this company presents itself as a big and professional company in the UK, but once you pay the money, the money is gone from your account and that’s it. No proper action. No proper update. No clear communication. Nothing.

After I paid them, I received no meaningful progress or transparency. I kept asking for updates, but there was no clear response and no real evidence that any serious work was being done.

What is even more concerning is that they told me the shop was closed and inactive. However, from what I have seen, the shop is still active. This contradiction raises serious concerns about honesty and professionalism.

I paid for a service in good faith, expecting proper legal or recovery action. Instead, I was left with frustration, confusion, and no results.

In my personal experience, once DCL receives your payment, communication becomes very weak and accountability disappears. I feel completely misled.

Based on my experience, I cannot recommend DCL to anyone. Please think very carefully before sending them any money.

I HAVE A QUESTION DOES DCBL WORK WITH ABROAD BUSINESSES AND DOES THE BUSINESS ALWAYS HAVE TO BE 100 PERCENT LEGIT AND NOT SHADY

Rude heartless staff,the pay plans are horrible,refused to prove it was mine, threatened me,only had one letter sent and started threatening me even tho it was the first time hearing about it.

Jack was spot on and very helpful. Top bloke.

Absolutely fabulous service to recover monies owed in a long term debt by Moseley Rugby Club. Highly professional and made the process simple and efficient, from the High Court Writ to the recovery of the money due - even with the reluctance to pay.

A long and very tiresome process to recover this money was made much more straightforward. Great communication from Direct Collection Bailiffs Ltd kept me informed all the way through to completion. We had judgement against the club for non-payment, but taking the next steps was made much easier for our company. Hopefully we never have to deal with such a difficult client in the future, but if we do ... we know who to call on.

Swift, efficient and effective, consumate professionals. Huge recommend.

Also personable.

In August 23 a private buyer of my Steam Locomotives failed to honour full payment with a shortfall of £10k. Having struggled for a year trying to get payment I employed DCBL in September 24 rather than attempt the courts system on my own. The initial cost for employing DCBL was £1740 and when the defendant dodged and weaved to the extent that DCBL could not succeed, I paid a further fee to take the matter to court where DCBL lawyers succeeded in a court award of £14032. This included notional bank intertest and partial fee recovery. To obtain an enforcement writ cost a further £80. The issue of this writ and DCBL representation secured a payment from the defendant which after DCBL success fee I received £14376. So, happily I recovered most of my outlay, interest and the £10k originally owed. Throughout the process over 15 months DCBL were progressive and persistent, my only frustration was the lack of regular updates. It took them 3 weeks to tell me they had succeeded in negotiating the recovery and money would be in the bank next day. The whole activity was worthwhile, and I am a happy bunny.

I have now reported DBCL to the police and my local MP. Surprisingly the police are very happy and Keen to look into the harrasment and bullying tactics of DBCL. They have been harrasing and bullying me over a parking ticket that I paid for at the time of my parking. I have evidenced proof of payment with bank statement and mobile app notification of payment yet they still insist I owe them £170. When I ask them for what? as the ticket was paid for they have no legal recourse as the alleged 'non-payment of the parking ticket' does not exist.....? so therefore what debt are they chasing.......? legally.

I would encourage all to report DCBL to the police. Your complaint will be investigated.

Aweful harass vulnerable adults and kids even if you have an agency supporting with debts due to DV .. they call you at late hours contiguously and all day /night was driving the other day kept
Getting calls which stressed me out nearly ended up in accident

Bad company and criminals

The company are being very professional in a awkward situation and hopefully coming up with a solution

A very clear and structured process which achieved a very fast result for us with full recovery of costs overall. David Snowden made everything very straightforward for us. Wish we had used you before and I am sure we will be back

How can 10 minutes car park stay cost £170? Because (DCBL) Dangerous, Cunning, Bully. Legals( DCBL). This is who they are. No camera evidence. Tickets from clients are not even sent first it's just straight to these rebels. When are the regulators going to clamp down on these rogues.(DCBL) and chase these crazy bald heads out of our towns.😊