Has a parking fine ,look back for date , this was paid for actual parking at time , said I put zero instead of o on reg they tracked me to my address , I rang them said this was paid for ! give them... See more
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Criminals, no other word they are criminals. Here’s the reason, they case an alleged car parking fine even though this alleged fine has been paid at the time of parking with ticket and bank statement... See more
Company replied
Aweful harass vulnerable adults and kids even if you have an agency supporting with debts due to DV .. they call you at late hours contiguously and all day /night was driving the other day kept Ge... See more
Company replied
Force you into a payment plan with false legal advice. Ignore a disabled persons right of advocacy. Payment plan under wrong date and say they've fixed it and haven't. Hang up when you try to explain... See more
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Company details
About Direct Collection Bailiffs Ltd
Written by the company
DCBL is the UK’s leading provider of ethical High Court Enforcement and Debt Recovery services.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Contact info
Direct House, Greenwood Drive, WA7 1UG, Runcorn, United Kingdom
- 0203 434 6132
- enquiries@dcbltd.com
- www.dcbltd.com
2.9
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shocking
I received a letter on 5th February 2026 from this company saying it is my final chance to pay a £140 fine for staying in a Sainsburys car park for too long in 2023. I had categorically never received any communication from any party regarding this matter until the 5th. I called their office and was told all letters prior to this one had been sent to my old address, which I moved from 3 years ago and updated my logbook as soon as I moved to my new address. They had been sending the letters to my old address and now I am being penalised for their incompetence? If the letters had been sent to my correct address, I would have paid this straight away. I was told I am no longer able to dispute this, but I was never given the opportunity to begin with! I was met with no understanding, the operative was cold and dismissive. Absolutely ridiculous.
February 16, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL acts on formal instructions from our clients and relies on the contact details provided to us. We understand that matters involving address changes can be frustrating, and we encourage customers to ensure details are kept up to date with all relevant parties.
While we are unable to discuss account-specific information on a public platform, we always aim to review any evidence or concerns submitted directly to our Customer Support team. Our goal is to handle every matter fairly, professionally, and in line with regulatory standards.
We appreciate your feedback and will continue to use it to improve our processes.
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Parking Fine
Got a 14 days notice for a parking fine at a hotel through Parkmaven. i picked up my disabled father who was a guest at the hotel. Demanding payment or threats of county court. After on.hold for 45 minutes to these criminals telling them the hotel has contacted Parkmaven parking fine company to cancel the fine, they basically said we will take you to court for sure. So even if your in the right, they still threaten you! Absolutel scammers!
October 31, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL acts on formal instructions from our clients and follows strict regulatory and legal guidelines in all cases. We do not issue parking charges ourselves and always rely on the information provided by the relevant parking operator.
Where there is evidence that a charge has been cancelled or disputed, we encourage customers to submit this directly to our Customer Support team so it can be reviewed promptly. Our aim is always to handle matters professionally and fairly.
We take all feedback seriously and remain committed to improving the customer experience.
Cowboys who should be investigated
Force you into a payment plan with false legal advice. Ignore a disabled persons right of advocacy. Payment plan under wrong date and say they've fixed it and haven't. Hang up when you try to explain they've done something wrong. Don't answer emails and say they don't keep notes on their system on the phone. Say they don't have to look at their emails. They are shady cowboys and should be investigated. Chase you for arrears when you're up to date. Don't give you your information to make online payments
February 12, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL operates strictly within regulatory and legal frameworks and is committed to treating all customers fairly and professionally. Where issues are raised regarding account details, payment arrangements, or accessibility needs, we encourage customers to contact our Customer Support team directly so that we can review the matter thoroughly and ensure that the correct information and assistance is provided.
We take all feedback seriously and continually review our processes to improve the experience for all clients.
Professional service and quick results
We've used DCBL Ltd twice now and they have been excellent. Professional and quick and very efficient in getting payments we were struggling with. Would definitely recommend.
February 12, 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that you found our service professional, efficient, and effective in resolving your matters. It’s great to know that we could help secure the payments you were pursuing.
We truly appreciate your recommendation!
Feedback on Recent Case
This was my second case with your firm, and I am very pleased with the service provided. Dave and his team were extremely helpful, professional, and efficient throughout the process, and everything was resolved within approximately two months.
I would like to thank you all for your support and excellent service.
February 12, 2026
Reply from Direct Collection Bailiffs Ltd
We’re delighted to hear that your second experience with DCBL was positive and that Dave and the team were able to provide helpful, professional, and efficient support. It’s great to know your matter was resolved smoothly.
We truly appreciate your trust and look forward to assisting you again in the future.
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This company is pure scum both DCBL and…
This company is pure scum both DCBL and who they represented. parkmaven wrongfully issue a parking fine, sent said fine to the wrong address, ignored my appeal when I finally got the parking fine letters, ignored every attempt to reach out. As a result of them ignoring me they escalated to DCBL, a company comprised of scum who are not interested if parkmaven have effectively lied and wrongfully issued a parking fine, and just try and bully and intimate tou until you pay.
You are all thieves and will do what ever you can to steal money from people, I hope you rot.
February 11, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within regulatory and legal frameworks. We do not issue parking charges ourselves, and our role is to engage once a matter has been passed to us in line with the relevant processes.
Where a customer believes a charge has been issued in error or has supporting evidence, we encourage this to be submitted directly to our Customer Support team so it can be reviewed and, where appropriate, referred back to the issuing authority.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
Awful customer service
Awful customer service, zero empathy or care in their approach with a flagrant disregard to FCA regulated rules in their approach. This is either through established practice or really poor staff training, possibly both.
February 11, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL is committed to operating in full compliance with all regulatory requirements, including FCA rules, and to treating all customers fairly and professionally. We take feedback regarding service very seriously and continually review our processes and training to ensure high standards are maintained.
If you would like your concerns to be reviewed in detail, we encourage you to contact our Customer Support team directly so that the matter can be looked into thoroughly.
Fast and effective results
Fast and effective results, very quick response time, Highly recommend for any business trying to claim unpaid invoices. Great service
February 11, 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re grateful to hear that you found our service fast, effective, and responsive. It’s great to know we could assist in recovering unpaid invoices efficiently.
We really appreciate your recommendation
Paid hundreds of pounds for a poor service
Paid hundreds of pounds for a poor service. I had to chase them for updates, even with a court writ they did not recover our money. The person fobbed them off easily. This was in August and I did not get another report after chasing until November which was 2 months between visits and the person had moved and they wanted more money to trace her.
August 25, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL aims to handle all cases professionally and to achieve the best possible outcome for our clients. In some matters, particularly those involving legal proceedings and parties who are difficult to locate, delays can occur despite our best efforts.
We also appreciate your feedback regarding communication. While our priority is always progressing the case efficiently, we recognise the importance of keeping clients informed and will continue to review our processes to improve updates.
For any account-specific concerns, we encourage clients to contact our Customer Support team directly so that we can review the case and provide any clarification possible.
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Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and does not issue parking fines ourselves. Our role is to engage once a matter has been passed to us in line with the relevant legal and regulatory processes.
If you believe a charge has been applied in error, we encourage you to contact our Customer Support team directly so that the matter can be reviewed with the issuing authority.
We take all feedback seriously and remain committed to handling every case professionally and fairly.
Absolutely terrible service
Absolutely terrible service. They advertise “no win, no fee,” yet still demanded payment even though nothing useful was done. The only action taken was turning up, saying the door was closed and there was nothing they could do, and then sending an invoice. Completely unacceptable and a total waste of time and money. Very disappointed with this experience. Useless scammers
February 9, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL operates strictly in accordance with the instructions received from our clients and works professionally to progress each matter. In some cases, attempts to resolve a matter can be complex or delayed due to factors outside of our control.
We take all feedback seriously and encourage customers with account-specific concerns to contact our Customer Support team directly. This allows us to review the case thoroughly and provide any clarification possible.
Dcbl are a terrible company and really…
Dcbl are a terrible company and really a law to them selfs. They claim to have sent SEO but never. I asked for a complete full SAR and recieved in parts and had to keep telling them it’s incomplete, I still held personal info handed to meet but not in SAR. Mixed dates no signed good agreement or anything listed, no writ seen only after I requested missing in SAR. I then took them to court went from small to high, months wasted they didn’t show and not in jurisdiction lol (funny that 🙄) I didn’t refuse to pay and sorted on the day they added 1292 anyway for one little visit no
Obstruction at all. I understand bailiffs are needed, but go to those company’s who do it right, not the ones who can’t get it right like dcbl and then gets away with it. Fairness is important and I wasn’t evading anyone and didn’t know they was coming at all no pre warning. Always ask for a full SAR request within 30 days and if not full contact the ICO and make a full complaint with all screenshots is my advice, if it’s right and you owe and fail then so be it your at fault, but I had no clue and the added 1292 for nothing is insane. Unfair system for those who actually do the right thing. Oh and how this all come about is I trained someone for 7 months in a program to be a tattooist then she took me to court for money back and judge ruled her favour due to a contract consigned that didn’t count. So again not even my fault. System and worlds unreal and unfair. Also they took all payments via bank but didn’t take the last then sent a warning so be very careful with them and what they do.
February 9, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your concerns.
DCBL operates strictly in accordance with the instructions provided by our clients and within the relevant regulatory and legal frameworks. We take requests for personal data very seriously and aim to provide full responses in line with statutory timescales. Where additional information is required, we encourage customers to contact our Customer Support team directly so that any outstanding queries can be addressed promptly.
We understand that situations involving legal proceedings can be frustrating, and our goal is always to handle every matter professionally, fairly, and transparently.
What a bunch of crooks these guys are
What a bunch of crooks these guys are. I urge anyone looking to collect a debt not to use DCBL. They do the hard sell, blast you with calls until you sign up, then don’t stick to what they say. Don’t use them please. I asked for them to send me emails and call recordings which they should do under data protection and they said they did not have them. I will be reporting them to the ICO also.
November 10, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your concerns.
DCBL operates strictly within regulatory and legal frameworks and takes all data protection obligations seriously. We provide access to information in line with statutory requirements and encourage customers to submit any requests directly to our Customer Support team so they can be reviewed fully.
We also aim to communicate clearly and professionally with all clients. Where matters are complex, we encourage customers to raise any account-specific concerns directly so that they can be addressed promptly and transparently.
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i have contacted DCBL just last week …
i have contacted DCBL just last week ,
cant think of better service ,our case was sorted in such short time and i have received confirmation , definitely 5 star service .
Very friendly team .
Will recommend to all my friends and colegues
February 9, 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that you found our team friendly and efficient, and that your case was resolved quickly. It’s great to know you would recommend our service to others.
We truly appreciate your support and look forward to assisting you again in the future.
Demand for payment of £170 without a full explanation
Demand for payment of £170 with just over a week left to pay before they would take the matter to court. They gave no right of appeal stating that they had tried to contact me previously at some address unknown to me. I requested specific information from them and have not received any response to my request.
January 22, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your concerns.
DCBL acts strictly on formal instructions from our clients and operates within the relevant regulatory and legal frameworks. Where a customer believes a matter has been raised in error or requires further information, we encourage supporting evidence and queries to be submitted directly to our Customer Support team so that the case can be reviewed promptly and fully.
We take all feedback seriously and remain committed to handling every matter professionally, fairly, and transparently.
Hired to claim a personal debt
Hired to claim a personal debt, and they didnt keep me updated, after a few weeks i got a letter saying they've been unsuccessful.
They were quick to take my money, i've asked about 4 x for a list of the actions that were carried out, each time i get contact "X" so i do and nothing.
At the end of it they were like if you send us "X" we will instruct someone else to do it, yeah right !
i was reluctant to do it anyway as i knew the person in question is a bit tight. so now i'm down even more.
Happy to take the money, get the instruction and you barely hear from them despite chasing.
October 22, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL aims to handle all matters professionally and to achieve the best possible outcome for our clients. In some cases, particularly where the debtor is uncooperative or difficult to locate, progress can take longer than expected.
We also appreciate your feedback regarding communication. While our priority is always to progress cases efficiently, we recognise the importance of keeping clients informed and will continue to review our processes to improve updates.
For any account-specific concerns, we encourage clients to contact our Customer Support team directly so we can review the case and provide clarification where possible.
Waited 6 months for debt to be paid
Waited 6 months for debt to be paid, with no satisfaction. DCBl retrieved debt in one mnth.
February 5, 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re pleased we could assist in recovering the debt efficiently and provide a quicker resolution. Our team always aims to achieve the best possible outcome for our clients in a timely manner.
We appreciate your trust in DCBL and look forward to supporting you in the future.
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Full debt recovered including costs
Full debt recovered including costs. Helpful and clear communication. I only wish I had engaged DCBL sooner as I spent a year chasing the debt myself without success. Not a nice position to be in, but DCBL took the pain out of it for us and got what we were owed.
February 5, 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that we could help recover the full debt and associated costs, and make the process easier for you. It’s great to know our team’s communication was helpful and clear.
We truly appreciate your trust in DCBL and look forward to assisting you again if needed.
I do not know what kind of a company…
I do not know what kind of a company who would take out money promising to work on a case then they do nothing.I cant believe this company is scamming people and the government is letting it.l want to contact No 10 this is unacceptable.
February 4, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your concerns.
DCBL operates strictly in accordance with the instructions received from our clients and within the relevant regulatory and legal frameworks. We aim to handle all matters professionally and transparently, and our team works to progress each case in line with the agreed instructions.
If you believe there has been an issue with your account or the service provided, we encourage you to contact our Customer Support team directly so that the matter can be reviewed thoroughly and any questions addressed.
DCBL Gave Me Valuable Information For Free
I had an excellent phone call today with Jack Adams of DCBL who gave me valuable information for free. I would not hesitate to use or recommend DCBL to anyone who needs their services.
February 3, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that Jack was able to provide helpful guidance and that you had a positive experience with our team. It’s great to know you would recommend DCBL to others.
We truly appreciate your support and look forward to assisting you in the future.
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