decktopus.com Reviews 

Reply from decktopus.com

Jan 13, 2024

Dear Dina,

Thank you for sharing your thoughts on your experience with Decktopus AI. We're sorry to hear that the application did not meet your expectations, and we appreciate your candid feedback.

We understand that you expected automatic generation of content based on your requests, and we apologize for any confusion. Our goal is to provide a user-friendly platform that assists in content creation, but it seems we may have fallen short of your expectations.

We'd like to gather more details about the specific issues you encountered so that we can address them effectively. If you could kindly reach out to our support team at support@decktopus.com, we would be grateful for the opportunity to assist you and better understand your needs.

Your feedback is invaluable to us as we continuously strive to enhance our platform.
Thank you for bringing this to our attention, and we look forward to the possibility of resolving any concerns you may have.

Best regards,
Decktopus Team

Reply from decktopus.com

Jan 13, 2024

Dear Muhammed,

Thank you for taking the time to share your feedback about Decktopus AI. We genuinely appreciate your input and are sorry to hear about your experience.

We're sorry that you found our communication lacking and the app not meeting your expectations. We understand the importance of effective communication, and we are continuously working on improving in this area.

Regarding refunds, we want to clarify that our policy does not include them, but we are committed to addressing any issues or concerns you may have. Our team is here to assist you in resolving any difficulties you've encountered while using Decktopus.As for trials, while we currently do not offer a standalone trial period, we do provide a free version that allows users to experience our platform's capabilities. We believe this gives users an opportunity to explore the features before committing to a subscription.

We value your feedback as it helps us identify areas for improvement, and we would love the chance to understand your specific concerns better. Please reach out to our support team at support@decktopus.com so we can work together to address any issues you faced.

Thank you again for bringing this to our attention, and we appreciate your understanding.

Best regards,
Decktopus Team

Reply from decktopus.com

Dec 31, 2023

Dear Nikita,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input.

We've been diligently working to address your cancel request, and we regret any inconvenience you may have experienced. However, it appears that the email address provided doesn't match any account in our Decktopus systems.

We've been in touch via email and live chat over the past few weeks, and we want to ensure your cancellation request is completed to your satisfaction. Could you please double-check the email address associated with your Decktopus account and share it with us? This will enable us to promptly and accurately assist you.

Your understanding and cooperation are highly valued, and we look forward to resolving this matter for you.

Best regards,
Decktopus Team

Reply from decktopus.com

Dec 31, 2023

Hello Julian,

Thank you for taking the time to share your thoughts with us. We appreciate your feedback.

I understand that the current situation may be challenging for you, and I genuinely regret any inconvenience you may be facing. Regarding our refund policy, it is outlined clearly on both our pricing and terms pages. When users sign up for Decktopus, they acknowledge and accept these terms, as they are integral to our commitment to fairness in providing a digital product.

While we sympathize with your situation, we also aim to maintain fairness and consistency for all our users. Please understand that our refund policy is designed to ensure a level playing field for everyone.

We sincerely apologize that we can't provide more detailed assistance in this particular matter. If there's anything else we can help you with or if you have further questions, please feel free to reach out. Your satisfaction is important to us, and we appreciate your understanding.

Best regards,
Decktopus Team

Reply from decktopus.com

Dec 14, 2023

Dear 문익,
Thank you for taking the time to share your thoughts about Decktopus. We appreciate your feedback and the opportunity to address your concerns.
We understand that every company has its own policies, and at Decktopus, we aim to be transparent about ours. As a digital product, our policy regarding refunds is outlined in our terms and pricing page. We acknowledge that this may differ from other platforms, and we appreciate your understanding in this matter.
It's great to hear that you are aware of our cancellation policy, which provides flexibility for our users. We want to clarify that canceling a subscription and requesting a refund are indeed distinct processes, and we strive to communicate these differences clearly to our members.
We also appreciate your feedback on the AI section and want to assure you that we are dedicated to continuous improvement. Our team is actively working to enhance all aspects of our application, including the AI functionalities, we are committed to updating and improving our content section as well as our templates to provide you a comprehensive experience.
Once again, thank you for sharing your thoughts. Your feedback is invaluable, and it motivates us to strive for excellence. If you have any further questions or suggestions, please feel free to reach out to our support team.
Best regards,
Decktopus Team

Reply from decktopus.com

Dec 18, 2023

Dear Jeroen,
Thank you for sharing your feedback with us. We appreciate your time and the opportunity to clarify the details regarding our subscription model.
We apologize if there was any confusion regarding the "4 months free" phrase. Allow us to elaborate further: when opting for an annual subscription, you essentially pay for 8 months instead of 12, benefiting from a discount equivalent to 4 months of free service. We hope this explanation provides clarity on the promotional offer.
We understand the importance of transparency, and we sincerely apologize for any misunderstanding that may have arisen. Our aim is to offer fair and competitive pricing structures to benefit our users.
Regarding our refund policy, we acknowledge its strict nature, and we appreciate your understanding of the terms outlined on both our pricing and terms pages. As you agreed to these terms upon signing up, we strive to maintain fairness to all our users by adhering to our established policies.
We genuinely value your input, and if you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you in any way we can.
Thank you for being a part of our community.
Best regards,
Decktopus Team

Reply from decktopus.com

Nov 22, 2023

Dear Paul,

We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this to our attention.

We understand your frustration regarding the autorenewal situation, and we're sorry for any confusion caused by our response and would like to provide immediate clarification. Rest assured that when you purchase your subscription, the payment is deducted from your account only with your explicit approval. Furthermore, if you decide to cancel your subscription at a later date, there will be no additional charges incurred. The mention of an "update" actually pertains to the renewal of your subscription.We take your feedback seriously and want to assure you that we are investigating this matter to prevent similar issues in the future. Cancellations are a straightforward process, and we regret any complications you faced. If you need any further assistance in any matter, please do not hesitate to reach out to us at support@decktopus.com so we can assist you further and ensure a resolution to your satisfaction.

We value your feedback, and it is important to us that you have a positive experience with our services. Thank you for your understanding, and we look forward to the opportunity to make things right.

Best regards,

Decktopus Team

Reply from decktopus.com

Nov 20, 2023

Dear Pot,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced with our platform.

To clarify, while we don't offer free trials, our platform allows users to create and explore presentations for free. Subscriptions are only required when users choose to unlock additional premium features and functionalities. We regret any confusion caused during your experience.

We understand the frustration you may have felt, and we appreciate your input. We have taken note of your concerns regarding the subscription process and will certainly use this feedback to enhance our user guidance. If you can reach out to our support team at support@decktopus.com, we can help you to generate AI presentations. We appreciate your understanding and the opportunity to address your concerns.

Best regards,

Decktopus Team

Reply from decktopus.com

Nov 2, 2023

Dear Ella,
I hope this message finds you well.

We appreciate your feedback and apologize for the inconvenience you faced with our service. Your satisfaction is our top priority, and we're dedicated to improving both our app and your experience. If you could share more details about the issues you encountered during your presentation, it would be invaluable for us to address them. Regarding your concerns about a refund, we completely understand your perspective. It's important to note that every company has its own set of policies, and our refund policy is clearly outlined in our terms of use and pricing page. These policies are agreed upon when you make a purchase from us, and as a responsible business, we must adhere to these policies and rules.
We hope this response addresses your concerns, and if you need more information or have further questions, please contact us at support@decktopus.com for assistance.
Thank you for your understanding and for being a valued part of our community.


Decktopus Support Team

Reply from decktopus.com

Oct 19, 2023

Dear Athanassios,
Thank you for sharing your feedback with us. We understand how important it is for our users to have a positive experience, and I apologize for any inconvenience you've faced.
We take your concerns seriously, and we'd like to investigate this issue further to see what may have gone wrong with your web hosting introduction presentation. To do so, we would appreciate it if you could provide us with more information about your specific requirements for the presentation, such as the topics you wanted to cover and any special instructions you may have had. This will help us better understand what did not meet your expectations. We would like to inform you that our team is currently working diligently to enhance our content and image development.
Your feedback is essential in helping us improve our services, and we appreciate your patience and understanding as we work to resolve this issue. Please contact us at [support@decktopus.com] so we can address your concerns and work towards a resolution.
Thank you for your time, and we look forward to assisting you further.
Sincerely,
Decktopus AI Team

Reply from decktopus.com

Sep 25, 2023

Hello Mechele,
Thank you for sharing your feedback with us. We greatly appreciate it. It's important to clarify a few key points about Decktopus:
Billing Process: We want to assure you that Decktopus does not charge users' debit or credit cards without their explicit consent and subscription. We offer a free plan, not a free trial, allowing users to utilize our product without any charges unless they opt to upgrade.
Cancellation: You mentioned encountering difficulties while canceling your subscription. We apologize for any inconvenience this may have caused. To cancel your subscription, you can simply click the cancel button in the 'Subscription Panel,' or alternatively, you can reach out to us via Live Chat or by emailing support@decktopus.com. As soon as you contacted us, we initiated the cancellation process and notified you via email upon its completion.
If you have any further questions or require additional assistance, please do not hesitate to reach out to us again through the Live Chat section on Decktopus or by emailing support@decktopus.com.
We genuinely value your feedback and are committed to improving your experience with Decktopus. Thank you for giving us the opportunity to address your concerns.
Best regards,
Decktopus Team

Reply from decktopus.com

Sep 4, 2023

Hi Matthew, first of all, thank you for your honest feedback. We understand that there may be aspects of your presentation that you are not satisfied with. Decktopus offers a wide range of options and features for subscribed and free users. Our application is free to use when you first log in, without any payment required. For example, you can share a public link, you have access to all “Design” modes, etc. While our presentations are currently un-editable, we greatly appreciate your feedback on the design and want to assure you that we are working on improving it. We value your feedback sincerely, so if you have any additional comments or suggestions, please feel free to share them with us. Since our team is actively working on our users’ feedback, if you're interested, you can stay updated on our progress, or you can provide us with your email address so we can discuss new developments and features in more detail. We would be more than happy to assist you with any specific features you would like to see or find missing in our web designer. Please feel free to reach out to us at support@decktopus.com.