Decoris Diamonds  Reviews 

860
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and friendly staff for making every visit feel personal and stress-free. People frequently mention that the custom jewellery and rings exceed expectations with their stunning craftsmanship and flawless quality. Some reviewers were happy with the remarkably quick turnaround times, noting that orders are completed efficiently even under tight deadlines. Consumers also noted the transparent guidance on materials and the excellent aftercare support that builds lasting confidence. Buyers feel that the business offers fantastic value for money alongside a smooth and enjoyable purchasing journey from start to finish.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the exceptional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, consistently describing their experiences as exceptional and... See more

Quality

Reviewers mention positive feedback about quality, highlighting exceptional craftsmanship and flawless... See more

User experience

Users describe positive interactions with user experience, highlighting seamless and enjoyable journeys from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mursalin and his team are amazing! We are repeat customers and this is all down to his personalised experience. From our first interaction with him we knew he would provide us with what we visio... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to deal with Decoris Diamonds, I've been shopping and recommending them for years now. Easy to deal with, honest, trustworthy, and transparent. Which is why they are always the firs... See more

Company replied

Rated 5 out of 5 stars

Decoris brought our vision to life, creating my dream ring alongside a stunning ring for my fiancé. The attention to detail, precision, and artistry in both pieces is remarkable. The process was seaml... See more

Company replied

Rated 5 out of 5 stars

Amazing team, fantastic attentive service and we are extremely delighted with the platinum family ring they designed and made for our son's 21st. Would highly recommend using Decoris. First class serv... See more

Company replied


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer

Written by the company

Our expert team of gemologists at our Canary Wharf office are committed to crafting exquisite engagement rings, wedding rings and fine jewellery to the highest quality, tailored especially for you. From diamond engagement rings and wedding bands, to delicate pendants and diamond earrings, our jewellers meticulously and lovingly hand make each piece to last a lifetime.


Contact info

5.0

Excellent

TrustScore 5 out of 5

860 reviews

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5.0

All reviews

(860)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Better than Hatton Garden

We had gone to Hatton Garden the previous day but following the recommendations from a few friends we had to try Decoris before we committed to anything.

The service was amazing and Mursalin was very helpful! He walked us through the whole process and the difference between diamonds and their classification. He also helped us to choose a diamond that would look best for the design we wanted and I have to say the final product was absolutely stunning.

The rings were also needed quite quickly and we got them before the date we were promised!

July 18, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your wonderful feedback!
We’re so happy the final rings turned out stunning and that we exceeded your timeline expectations. It was a pleasure serving you!

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Rated 5 out of 5 stars

Amazing customer service and very….

Amazing customer service and very grateful for Decoris Diamonds for their accommodating experience. Have a great choice of rings, providing a great 1 to 1 service all throughout the process. Very knowledgable and trustworthy and would 100% recommend Decoris Diamonds to anyone looking for a ring.

September 21, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your fantastic review! We're glad to hear you enjoyed our service. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Great service

Brother was organised, explained the styles of rings we could go for, and gave a realistic time frame. Alhamdulilah service was good and delivered rings earlier than estimated. Also unlimited cleans. Thank you again.

September 21, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your kind review! We’re glad you had a great experience.

Rated 5 out of 5 stars

Excellent customer service

Everything went really well, we were there for two hours, they explained their products and the various quality. They have deep knowledge and excellent customer service. I am impressed and will recommend them. I found them more genuine than some of the shops in Hatton Gardens. Alhamdulillah we have placed the orders. They gave us a good price and will provide the certificates. Paid deposit and will pay the full amount on collection InshaAllah.

August 22, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your kind review! We're glad you had a positive experience and appreciate your recommendation. We look forward to serving you again and ensuring everything meets your expectations. If you need any further assistance, please let us know!

Rated 5 out of 5 stars

Top Quality, Value for money and Speed of service

Fantastic service. Was a bit unsure if I wanted to get my wife a diamond ring from the UK or back home. However, I decided to go ahead with Decoris, and the service I received from the team was second to none. My wife was extremely happy with the end product. Would definitely recommend them. Keep up the good work 😊

June 28, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for the fantastic feedback! We’re delighted that your wife loved the ring and that our service met your expectations. Your recommendation means a lot to us.

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Rated 5 out of 5 stars

Exceptional service

Exceptional service! They are very professional and transparent. They will personalise their service to your needs. I had a tight schedule to collect my ring (as I had a flight to catch), they were not available in the office at the time that was convenient for me but they made it happen still! You can put all your trust in them that you will receive everything they promise.

August 9, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for the positive feedback. We’re delighted to hear that our service met your needs and that we could assist you. Your trust in us is highly valued

Rated 5 out of 5 stars

Definitely recommend

The service was extremely hospitable, helpful, transparent and efficient. Albab was very patient and friendly, and extremely knowledgeable. He was able to answer all questions and provide an abundance of options to suit my requirements. I am pleased with my experience.

September 7, 2024
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Reply from Decoris Diamonds

Thank you for the great feedback! We're delighted to hear that Albab's service exceeded your expectations. If you need anything else, just let us know!

Rated 5 out of 5 stars

Amazing service

Amazing service. Absolutely exceeded my expectations! Thank you.

August 15, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your fantastic feedback! We're thrilled we exceeded your expectations.

Rated 5 out of 5 stars

Had a great experience

Had a great experience! They were professional, knowledgable and punctual. Great service would highly recommend these guys! Smooth process and high quality products. Would be recommending to friends and family.

August 31, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for the glowing review! We're thrilled to hear you had a great experience and appreciate your recommendation. If you need anything else, we're here to help!

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Rated 5 out of 5 stars

Perfect experience

Had the pleasure of designing and purchasing an engagement ring for my fiance - the whole experience was nothing short of exceptional. We recieved 1:1 service and had undivided attention for almost 3 hours to guide us to choosing our perfect ring. Every single step was explained and handled with the utmost care and attention. The expertise and a customer care is second to none. We walk away with an incredibly beautiful ring and a memorable experience. Would highly recommend using Decoris’ services.

August 30, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for sharing your wonderful experience! We're delighted to hear that our service and expertise helped make your engagement ring purchase exceptional. Your recommendation means a lot to us. If you need anything else, we're here for you!

Rated 5 out of 5 stars

Their diamonds and rings are of…

Their diamonds and rings are of excellent quality but what has impressed me the most is their unmatchable customer service! Their replies are prompt, they go absolutely above and beyond to accommodate and help their customers.

August 14, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for the fantastic feedback! We're thrilled that both our diamonds and customer service impressed you. Your satisfaction is our top priority, and we're glad we could exceed your expectations.

Rated 5 out of 5 stars

Absolutely amazing.

After days of going to Hatton Garden to find the perfect ring I came across Decoris Diamonds. Their customer service was amazing throughout the entire process of picking the perfect ring. I cannot recommend them enough, they were exceptional. Thank you so much to the team at Decoris Diamonds.

July 1, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your kind words! We're thrilled to hear that our team made your ring selection process exceptional. Your recommendation means a lot to us. Thanks again for choosing Decoris Diamonds!

Rated 5 out of 5 stars

Brilliant service and rings.

The whole experience was brilliant.
Above and beyond expectations. The team is very knowledgeable and helpful.

Mursalin was very informative and helped me make the right choice for the engagement ring and wedding bands. The best quality and the best price.

In addition to this, they are very kind and always willing to please your needs at all times. The service was also fast, even for after-care (re-sizing the engagement ring).

100% recommended. I will come back for more jewelry.

July 12, 2024
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Reply from Decoris Diamonds

Thank you for the wonderful feedback! We’re delighted to hear that Mursalin and the team exceeded your expectations and that you’re pleased with the quality and service. Your 100% recommendation means a lot to us. We look forward to helping you with more jewelry in the future!

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Rated 5 out of 5 stars

Excellent service and knowledgable owner

My fiancé and I had the most excellent experience at Decoris when purchasing our wedding bands and engagement ring. We had previously visited Hatton Garden and would often get a lot of pressure from the shops to make a purchase. We were then recommended Decoris by a friend and we are really glad we visited. Mursalin at Decoris provides a brilliant service, he is very patient, answered our endless questions and the aspect we liked in particular was that there was no pressure to buy. Another aspect which made Decoris stand out was that Mursalin would take the time to explain the 4 Cs and explained the GIA chart with a lot of knowledge. I was able to see on the computer screen during the consultation a range of diamonds and the ratios etc. Our budget was taken into consideration to find the best option for us. After placing the order, the rings were ready within a few weeks and we were really, really happy with the rings. Mursalin also responded to our questions via WhatsApp very promptly and he would always offer refreshments when we visited which was a nice touch. The quality of the service was impeccable and the quality of the rings were amazing too. Highly recommend Decoris for couples looking to buy their engagement and wedding rings.

August 17, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your detailed and glowing review! We’re thrilled that Mursalin and the team at Decoris provided such a positive and pressure-free experience. It’s wonderful to hear that the quality of both our service and rings met your expectations. Your recommendation means a lot to us, and we look forward to assisting you with any future jewellery needs!

Rated 5 out of 5 stars

Knowledgable industry professionals

The chaps were a delight to deal with, the whole experience from start to finish was both informative and educational. Prices seemed reasonable as well. Would definitely recommend for your next gemstone purchase.

August 8, 2024
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Reply from Decoris Diamonds

Thank you for your kind words! We’re delighted to hear you found the experience both informative and enjoyable. Your recommendation is greatly appreciated, and we look forward to helping you with your next gemstone purchase!

Rated 5 out of 5 stars

was very happy with my experience

was very happy with my experience. The owner is really lovely and humble and made our entire experience smooth-sailing. We were really happy with our rings- they were exactly what we had envisioned. We couldn’t recommend this place enough.

June 1, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your lovely feedback! We’re thrilled to hear that your experience was smooth and that the rings matched your vision perfectly. Your high recommendation means a lot to us.

Rated 5 out of 5 stars

10/10 experience

I recently had the pleasure of working with Decoris Diamonds to create a custom ring, and I couldn’t be happier with the experience. From start to finish, the customer service was exceptional—every detail was handled with care and attention. They made sure the ring was crafted to my wife’s specifications and the final product was absolutely stunning. On top of that, the price was incredibly fair for the quality and craftsmanship. I highly recommend for anyone looking for beautifully made, custom jewellery and a smooth, pleasant shopping experience.

July 27, 2024
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Reply from Decoris Diamonds

Thank you for your wonderful feedback! We're thrilled to hear you had such a positive experience and that the custom ring exceeded your expectations. Your recommendation means a lot to us. If you need anything else, we’re here to help!

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Rated 5 out of 5 stars

Excellent service

Excellent service. Was served by Mursalin. Helped me and the family throughout the process and gave good advice. Definitely recommend to others looking for rings.

August 7, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your feedback! We're glad Mursalin provided excellent service and helpful advice. Your recommendation is greatly appreciated!

Rated 5 out of 5 stars

Would not recommend anyone else

I recommended Decoris diamonds by a few people and I soon understood why - their service was excellent. Not only did both rings come out beautiful, I appreciated their honesty, guidance and just general ability to cater to what we were looking for and provide the service you would want when making such a big decision. The team are truly professional and choosing the rings were one of the easiest and enjoyable part of our wedding process.

August 3, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your wonderful review! We’re thrilled to hear that our team made choosing your rings an enjoyable and easy part of your wedding process. Your appreciation for our honesty and guidance means a lot to us.

Rated 5 out of 5 stars

Excellent service

Excellent service, great location, inside Canary Wharf building, customer service was brilliant and price jewellery was very reasonable. You know what your buying and the jewellery was cater to our need, well done and hope to see you again soon.
A++++

August 6, 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your fantastic review! We’re delighted to hear you had a great experience and found our service, location, and pricing to your satisfaction. We look forward to seeing you again soon!

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