deepcharts™ Reviews 

255
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its advanced tools, customization options, and ease of use, making it suitable for professional trading. The customer service and support staff are frequently described as top-notch, professional, and incredibly responsive, often resolving issues quickly and effectively, even on weekends. Many people appreciate the team's passion, helpfulness, and dedication to improving the platform, which contributes to a positive user experience. However, some customers reported issues with platform performance, experiencing lag and unresponsiveness compared to other software. A few other people also felt that important functionalities or educational content were not included in their package, leading to disappointment. Some reviewers mentioned dissatisfaction with unresponsive support regarding refund requests or issues with non-working offers.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently praising the support team as... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the support team for being incredibly... See more

Product

People report positive experiences with the product, with many describing it as incredible software and a... See more

Response time

Consumers consistently report positive experiences with response times, highlighting that support is highly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like this software. I know I see other reviews or forums online about there being better orderflow software... I could care less. The DeepCharts team has made orderflow an easy and accessible... See more

Company replied

Rated 5 out of 5 stars

Deepchart team has done a great job with an all in one Suite. No more paying for other software subscriptions and data for each one. One Subcription, one data thats all you need with Deepcharts. Also... See more

Company replied

Rated 5 out of 5 stars

Outstanding platform and even better support. I've been using Deepchart for my Nasdaq (NQ) orderflow trading, and the depth of the tools — footprint, volume profile, delta, and now the MBO-based... See more

Company replied

Rated 5 out of 5 stars

Hands down the best support staff of any platform I have ever used. On par with ToS’s pro desk before they went CS. Have never had to wait, VIP support connection is almost always under a minute unles... See more

Company replied


Company details

  1. Software Vendor
  2. Software Training Institute

Written by the company

We provide serious traders the best tools to analyze orderflow, trade smoothly, track trading metrics, backtest deeply and enforce sustainable risk management. Footprint charts, Volume Profiles and Big Trades are only some of the very powerful analytical tools we provide. We collaborate with the best traders and researchers in the world to provide powerful proprietary studies such as IVB and DeepEffort and many others. Our softwares are used in institutional and proprietary trading floors all over the world and can seamlessly connect to all major futures exchanges, brokers and modern "prop-firms" through DxFeed, Rithmic and CQG. All our softwares and technologies are powered by Volumetrica Trading.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

255 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(255)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

great product

great product, quick customers service

May 4, 2026
Unprompted review
deepcharts™ logo

Reply from deepcharts™

Hi R,

thank you for your feedback, we appreciate it.

We’re glad to hear that you’re satisfied with both the platform and the responsiveness of our support team.

Thanks again for your support.

The DeepCharts team

Rated 5 out of 5 stars

BEST PLATFORM!

EASY TO USE
ITS COMES WITH A LEARNING SECTION
SUPPORT IS SUPER FAST
AND YOU HAVE LIVE SESSIONS WITH FABIO/ ANDREA AND DEEPTEAM
FOR ME IM ONLY USING DEEPCHARTS NOW AND DONT NEED SOMETHING ELSE.
THANKYOU FOR CREATING DEEPCHARTS !

February 4, 2026
Unprompted review
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Reply from deepcharts™

Hi Stef,

thank you for your feedback, we really appreciate it.

We’re glad to hear that you find the platform easy to use and that the learning section, support, and live sessions are helping you get the most out of it.

Thanks again for your trust and for choosing DeepCharts.

The DeepCharts team

Rated 5 out of 5 stars

Great software

Great software. helped me to get proffitable

May 1, 2026
Unprompted review
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Reply from deepcharts™

Hi M,

thank you for your feedback, we really appreciate it.

We’re glad to hear that the platform has supported your progress and helped you move toward profitability.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

The absolute best place to learn about trading!

I can't thank the Deepcharts team with Rodolfo, Marco Andrea and Fabio enough and last but not least Antonio who is just a genius by creating such an intuitive, beautiful and amazing software and platform. I'm really grateful I came across them cause they've been a blessing to me! This is what really professional trading is and so far I haven't seen or encounter any other platform or team that delivers such valuable information to a space so hurt by fake gurus and people who doesn't even have an idea on what trading really is and what really moves price. They give weekly sessions that have an amazing value, and show a high standard of professionalism; their support is amazing and ready to help whenever you need them. I've been in the trading space since 2020 and trust me until I started learning from them is when I really took the red pill and started seeing the market by its true nature. You're basically learning from the BEST scalper and trader in the world ( Fabio) and the other team members who are really professional traders. There's no better place to learn about trading than here and the amount we pay for the software of Deepcharts is ridiculously a Bargain to what they deliver! They trade live with you on Live markets and walk you through their mental processing of information which is what one needs in order to start seeing the market by how it really is. Sooner or later you'll need a mentor and they are just amazing at doing so. I've always been skeptical about the people that I learn from and when I came across the first video I saw from them ("trading with the best scalper in the world") I was like: "Wow, I didn't even know there were trading competitions" which gave me an amazing confidence since that's kind of like a way of knowing that you learn from traders that really live out by having official results of trading and not out of fake promises. I mean Fabio for example has over 2k trades performed during the world trading cup which is a crazy amount of trades to take as an "out of sample" analyze and improve. They will save you years and years of fake promises but remember they give all this invaluable knowledge but only we are the ones who need to have the discipline, to put in the work and to bleed in order to be succesfull. Thank you Deepcharts, you have a client for life!!!

May 4, 2026
Unprompted review
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Reply from deepcharts™

Hi JP,

thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate it.

It means a lot to hear that both the platform and the educational side have had such a strong impact on your trading journey. Our goal has always been to provide not just tools, but also a structured environment where traders can develop real understanding through live sessions, practical examples, and continuous learning.

We’re glad that you recognize the value of the process itself — as you said, tools and guidance are important, but discipline and consistency are what ultimately make the difference.

We’ll make sure your message is shared with the entire team.

Thank you again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

Deepcharts support is amazing

Deepcharts support is amazing.
They are available anytime you click the chat button, they are friendly, knowledgeable and helpful.

May 3, 2026
Unprompted review
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Reply from deepcharts™

Hi Bouchra,

thank you for your feedback, we really appreciate it.

We’re glad to hear that you had a positive experience with our support team and that you found them helpful and responsive. Providing reliable and accessible assistance is a key priority for us.

Thanks again for your support.

The DeepCharts team

Rated 5 out of 5 stars

The best you can get

I’ve been using deepcharts for a while and honestly I think it’s a game changing platform.
The main thing I like is that it’s not just full of random tools, but it actually gives you a lot of useful stuff if you are serious about volume analysis, order flow tools and a lot of customization.
And when I say customization, I really mean it. The possibilities are almost endless, but at the same time the interface is fast and intuitive, so you don’t need an engineering degree just to turn a feature on or off, like it happens with some other platforms.
Some proprietary indicators are also very interesting and powerful, and the fact that you can connect different data feeds at the same time is a big advantage, especially if you need a professional setup, like managing different accounts.
Overall, I think Deepcharts is one of the most interesting platforms out there for traders who really care about volumes, order flow and market structure. Not a magic-button platform, but a serious tool for serious traders.

May 2, 2026
Unprompted review
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Reply from deepcharts™

Hi Christian,

thank you for taking the time to share such a detailed and thoughtful review.

We’re glad to hear that you value the balance between depth and usability, especially when it comes to customization and order flow tools. Providing advanced functionality without adding unnecessary complexity is something we continuously work on.

It’s also great to see that you recognize the platform for what it is—a structured, professional tool rather than a “one-click solution.”

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

Exceptional platform for professional volume analysis

I’ve been using this platform for a few years now—since it was known as Volsys (Volumetrica) and now in its current evolution as Deepcharts. I rely on it primarily for my long, medium, and short-term market analysis.

One of its biggest strengths is performance: I can load massive amounts of historical tick-by-tick data over very wide timeframes, and the software remains remarkably fast and stable. The various Volume Profiles and TPO (Time Price Opportunity) charts are incredibly precise, and the ability to quickly switch between different visual representations is a huge plus.

Deepcharts offers a vast array of market analysis tools. When used correctly, they provide an outstanding edge in evaluating market conditions and planning the right trading strategies.

Overall, the platform perfectly covers all my needs for both pre-market preparation and real-time execution. I rarely need to contact customer support, but on the few occasions I did, they always provided feedback within 24 hours, often much sooner.

Lastly, having witnessed the platform's continuous evolution over the years, I truly appreciate the development team's mindset. They are highly focused on software optimization and refining their indicators. Instead of adding flashy, "commercial" features with little real substance, they prioritize strictly functional, top-tier professional tools. Highly recommended for any serious trader.

May 2, 2026
Unprompted review
deepcharts™ logo

Reply from deepcharts™

Hi Steve,
thank you for sharing such a detailed review and for highlighting your long-term experience with the platform.
We truly appreciate the perspective of users who have followed the evolution from earlier versions to DeepCharts as it is today. It’s great to hear that performance, stability, and the ability to handle large volumes of tick-by-tick data have met your expectations over time.
We’re also glad that the tools, from Volume Profile to TPO, and the flexibility in visualization support your workflow across different time horizons.
Your comment on our development approach is especially meaningful—focusing on functional, professional-grade tools rather than unnecessary additions is a principle we continue to prioritize.
Thanks again for your trust and for taking the time to share your experience.
The DeepCharts team

Rated 5 out of 5 stars

My honest response after 6 weeks of…

My honest response after 6 weeks of usage - I used before several years TradingView. This tool is just a game changer, because you see WHY the market moves and WHY sometimes your pattern (Trendlines, FVGs, S&R, Fibo,....) worked before in TradingView and sometimes not.
What I really really LOVE about DeepCharts
a) they give you a free Masterclass so that you are ready to go after 1 weekend
b) there is a Risk Manager already implemented, which protects you from overtrading
c) there is a Trade Copier inkluded, which also cost already again 50$/month
d) you have 3 Live-Sessions every week at the moment which are also recorded
e) the support team helped me every time very fast and very friendly
==> I also recommended my friends DeepCharts in order to boost their win-rate and RR, so give it a shot - I can really recommend it from the bottom from my heart!

May 2, 2026
Unprompted review
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Reply from deepcharts™

Hi Walter,

thank you for sharing such a detailed and honest review after your first weeks of using the platform.

We’re really glad to hear that DeepCharts helped you gain a clearer understanding of why the market moves, and how that perspective complements more traditional tools.

It’s great to see that you’re making full use of the ecosystem—from the masterclass and live sessions to the built-in tools like the risk manager and trade copier. Providing both functionality and structured learning is exactly what we aim for.

We also appreciate your kind words about the support team and your recommendation to others.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

Innovative solution that strikes the…

Innovative solution that strikes the perfect balance between simplicity and performance. Highly recommended for both beginners and experienced traders looking for a smarter, more efficient approach.well done!

May 1, 2026
Unprompted review
deepcharts™ logo

Reply from deepcharts™

Hi Piero,

thank you for your feedback, we really appreciate it.

We’re glad to hear that you value the balance between simplicity and performance, as this is a key focus in how the platform is designed and developed.

Thanks again for your recommendation and support.

The DeepCharts team

Rated 5 out of 5 stars

Awesome trading platform

Awesome trading platform: high-performance, useful indicators, easy to use, great value, and well-produced video tutorials available

May 1, 2026
Unprompted review
deepcharts™ logo

Reply from deepcharts™

Hi Gloria,

thank you for your feedback, we really appreciate it.

We’re glad to hear that you value the platform’s performance, the usefulness of the indicators, and the ease of use. It’s also great to know that the video tutorials have been helpful in getting the most out of the tools.

Thanks again for your support.

The DeepCharts team

Rated 5 out of 5 stars

Deepcharts is simply a game-changer

Deepcharts is simply a game-changer! The performance is absolutely top-notch. Even with complex charts and multiple indicators, everything runs buttery smooth and lightning fast.

I'm especially impressed by the extremely high customizability of the platform. You can adapt almost everything exactly to your personal preferences. On top of that, there are countless unique indicators I haven't found anywhere else.

Another huge highlight is the access to videos and live streams from pro traders like Fabio Valentini and Andrea Cimi. Learning directly from these experts in real time is incredibly valuable.

The support is also outstanding. Competent, friendly, and extremely fast with responses.

An absolute must-have for any serious trader. Highly recommended!

April 29, 2026
Unprompted review
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Reply from deepcharts™

Hi Micheal,

thank you for your feedback and for sharing such a detailed experience.

We’re glad to hear that you value the platform’s performance and the level of customization, especially when working with more complex setups.

It’s also great to know that the educational content and live sessions are helping you get more out of the tools, and that our support team has met your expectations.

Thanks again for your recommendation and support.

The DeepCharts team

Rated 5 out of 5 stars

Big talent

I have the pleasure to work with the developers of Deepcharts for a couple of years and I am really very happy. These guys are on of the most talented persons I have ever met. Some items are not perfect yet but compared to other platforms this is for sure on par.

May 1, 2026
Unprompted review
deepcharts™ logo

Reply from deepcharts™

Hi Christoph,

thank you for your feedback, we really appreciate it.

We’re glad to hear that the platform and its tools are helping you approach the market with more clarity and confidence. Enhancing decision-making and supporting structured strategies is exactly what we aim for.

Thanks again for your support and for sharing your experience.

The DeepCharts team

Rated 5 out of 5 stars

The Sniper Trading Tool

When I first saw Andrea's & Fabio's YouTube videos of their trading I knew right away I had to have it - the information & tools this platform has keeps you out of bad decisions and enables great decisions. This is the sniper tool you all need. Good bye blind price action trading, fib levels, ICT. You just put your trading strategy whatever it is on steroids.

April 8, 2026
Unprompted review
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Reply from deepcharts™

Hi Naga,

thank you for your feedback and for sharing your experience over time.

We really appreciate your recognition of the team and their work. It’s also valuable to hear balanced feedback—continuous improvement is a core part of how the platform evolves.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

BEST PLATFORM

I’ve been using DeepChart for several months now, and I can confidently say that it has completely changed my trading. In the past, I always struggled with profitability, but since I started using DeepChart, everything has shifted and my results have improved significantly.

It’s the best volumetric analysis platform I’ve ever tried. The interface is clean and intuitive, and there are a lot of extremely useful tools that really make a real difference in execution.
The platform is extremely reliable and solid and
a huge plus is the included educational material by Fabio and Andrea, which is truly priceless and adds massive value
Overall, DeepChart absolutely deserves 5 stars!

May 1, 2026
Unprompted review
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Reply from deepcharts™

Hi Emily,
thank you for sharing your experience, we truly appreciate it.
We’re glad to hear that the platform has had such a positive impact on your trading and that you’ve found both the tools and the interface effective in supporting your execution.
It’s also great to know that the educational content has added value to your journey.
Thanks again for your trust and support.
The DeepCharts team

Rated 5 out of 5 stars

Compliment


I would like to renew my compliments to the Deepcharts team for the work they do every day. The platform is fantastic, and the live trading sessions are absolutely unique. I haven't had any issues so far, and given their professionalism, I'm confident I never will. Thanks, Deepcharts!

April 30, 2026
Unprompted review
deepcharts™ logo

Reply from deepcharts™

Hi TwoBrothersTrade,

thank you for your kind words and for taking the time to share your experience.

We’re glad to hear that you appreciate both the platform and the live trading sessions, as they are a key part of the overall experience we aim to provide.

Your trust means a lot to us.

Thanks again for your support.

The DeepCharts team

Rated 1 out of 5 stars

Platform is laggy even using a 400mbps…

Platform is laggy even using a 400mbps connection
Customer service denied to refund the money because they has fraud like terms and conditions which literally make it impossible to get a refund from them
Horrible experience

April 21, 2026
Unprompted review
deepcharts™ logo

Reply from deepcharts™

Hi Yashraj,

we’re sorry to hear about your experience, but a few points need to be clarified.

Platform performance is not determined by connection speed alone. Even with a high-bandwidth connection, factors such as datafeed latency, routing, system configuration, and hardware performance can significantly impact responsiveness. Describing the platform as “laggy” without considering these variables does not provide a complete or accurate picture.

Regarding refunds, our terms and conditions are clearly stated and accepted prior to purchase. They are not “fraud-like,” but structured to ensure consistent and transparent handling for all users. Disagreeing with the policy does not make it deceptive.

If there was a specific performance issue, it can be analyzed in detail to identify the exact cause. You can reach out through the Help Center for a proper review of your setup:
https://www.deepcharts.com/it/helpcenter

The DeepCharts team

Rated 5 out of 5 stars

Insaaaaaaaane Platform and CEO

Big fan of Andera cimi and learnt alot from him as well as fabio falentini, legit platform and founders as well, Learnt alot about Finance and financial markets after meeting this people on youtube.
Thanks alot and lots of love to you guys.Thank you

April 29, 2026
Unprompted review
deepcharts™ logo

Reply from deepcharts™

Hi Suhas,

thank you for your kind words, we really appreciate it.

We’re glad to hear that both the platform and the educational content have had a positive impact on your understanding of the markets. That’s exactly what we aim to provide alongside the software itself.

We’ll make sure your message is shared with the whole team.

Thanks again for your support.

The DeepCharts team

Trustpilot is assessing this review in accordance with our flagging process.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Performance Failures & Shady Business Practices

Performance Failures: The software is unusable. Expect extreme latency, frozen screens, and corrupted footprint charts. Loading takes 10–15 minutes, failing miserably against competitors like ATAS.

The "Red Flag" Culture:
Support has ghosted all refund requests. The Discord community is heavily manipulated through:

Censorship: 24-hour mutes for reporting lag.

Deletion: Instant removal of performance critiques.

Ghosting: Total silence on billing issues.

Multiple users report the same technical failures and predatory moderation. This is no longer just a bad product; it’s a pattern of unfair business practices.

April 24, 2026
Unprompted review
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Reply from deepcharts™

Hi My Gems,

we take feedback seriously, but statements such as “the software is unusable” are simply not acceptable and do not reflect reality.

DeepCharts is actively used by thousands of traders every day, and issues like the ones you describe are isolated cases, typically linked to external factors such as datafeed providers, connection quality, or individual system configurations. If the platform were truly “unusable,” we would be facing widespread disruption and large-scale refund requests—which is not the case.

Regarding latency and “frozen screens,” it’s important to be precise: performance is highly dependent on the environment in which the platform runs. Minimum system requirements are clearly stated in our terms and during checkout, and insufficient hardware or unstable setups can directly impact performance.

We also want to address the claims about our community. Discord is not a space for spreading panic, misinformation, or repeated unverified claims. It is a structured environment focused on learning, improving, and discussing order flow in a constructive way. Moderation actions are applied when necessary to maintain that standard.

At the same time, we provide dedicated support channels specifically designed to resolve technical issues, including 24/7 assistance through our Help Center. If there is a real problem, there is a direct and appropriate place to address it.
If you are genuinely interested in resolving your situation, we invite you to contact our support team through the Help Center, where you can access live assistance: https://www.deepcharts.com/it/helpcenter
We remain available to review your case in detail and provide concrete support.

The DeepCharts team

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