My order was only partially fulfilled. Two articles got canceled from my order, I received the money, happens. a third article, some jogging pants, arrived without problem. Two other articl... See more
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Review summary
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Still no refund after nearly 2 months I received my order but returned it in April. The return was received by DefShop on May 3rd, and despite multiple emails, all I get is the same response: t... See more
Company replied
Service is terrible. I tried contacting Def-shop via telephone, no answer. Sent a email no answer until today. They just never replied to my mail about me receiving half of the products I ordered.
Company replied
Company details
Written by the company
Bei DefShop findest Du die besten Klamotten rund um das Thema Streetwear und Hip Hop. Alle großen Marken und handverlesene Szene Marken sowie exklusive Kooperationen mit aktuellen Künstlern und Designern
Contact info
Dr.-Robert-Murjahn-Straße 7, 64372 , Ober-Ramstadt, Germany
- info@def-shop.com
- www.def-shop.com
1.8
Poor
11K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from DefShop Deutschland
Hello Jelkan,
Thank you very much for your review. We are already looking forward to your next order! :)
Best regards from the DEF Team
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Wrong size.what a joke
Wrong size.what a joke
I ordered a 43.They sent me a 42.5.Why the hell u should send a smaller shoe? Are u out of your mind? Bro just say you don't have the right size and return the money immediately instead of forcing me to send that garbage back and wait 16 days for your goddamn refund.worst company ever
P.S take your 20% discount and shove it where you know.Like i'm going to buy again from you clowns...yeah sure
April 16, 2024
Unprompted review
Reply from DefShop Deutschland
Hallo Manu,
vielen Dank für Dein Feedback.
Bitte entschuldige die Unannehmlichkeiten.
Damit wir gemeinsam das Problem lösen können, sende uns doch bitte eine E-Mail mit Deiner Bestellnummer an trustpilot@def-shop.com.
Vielen Dank.
Dein DefShop Team
Scam site
They scam people by selling items they actually don't have and adding 12€ postal fees. Cheap and nice looking products but becomes expensive after you pay 12€ postal fee ordering everything separately
April 16, 2024
Unprompted review
Reply from DefShop Deutschland
Hallo Sami,
vielen Dank für Dein Feedback.
Für die Unannehmlichkeiten möchten wir uns entschuldigen und wir bedauern sehr, dass ein Artikel nicht lieferbar war.
Bitte sende uns eine E-Mail mit Deiner Bestellnummer an trustpilot@def-shop.com.
Sicherlich finden wir eine Lösung.
Dein DefShop Team.
Warning - Shop elsewhere
Warning: I have been using def-shop.com for approximately 5 years and bought mainly ECKO ROCAWEAR DNGRS etc... Brands that I found on def-shop and bought from there exclusively
They updated their website design recently but also removed shipping for my country (Ireland)
So I can no longer get the clothes brands I previously purchased, like I have ECKO pants now and cannot source t-shirts, same with the other brand name clothing I bought from them
Big let down for me as I have several hundred euros spent here on these brands alone, they are difficult to source elsewhere
So be careful what you buy here
They are an unreliable company and give smart customer service responses when they have you money and something goes wrong
When they dont want to talk to you, they do not reply to messages for days, then give cut and paste replies, and on their phone 'helpline' they just pretend to speak only German to everything you say in English
April 10, 2024
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you for your feedback.
We are very sorry that you are disappointed that we no longer ship to Ireland and we understand.
However, all our customer service staff can speak English and there is even an English hotline.
Our customer service always endeavors to solve all problems to the customer's satisfaction.
If you still have a specific current problem,
please send us an e-mail with your order number to trustpilot@def-shop.com.
Your DefShop Team.
Fast delivery the item arrives so…
Fast delivery the item arrives so quick.
With multiple options to pay.
Many available selection and sizes in online shop.
The quality is top.
Prices are reasonable.
Highly recommended.
March 28, 2024
Unprompted review
Reply from DefShop Deutschland
Hello Jerome,
Thank you very much for your feedback. We are already looking forward to your next order. :)
Best regards from the DEF Team
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5 stars great clothes:)
March 9, 2024
Unprompted review
Reply from DefShop Deutschland
Hallo Romano,
vielen Danke für Deine 5-Sterne Bewertung :)
Wir freuen uns, dass Du mit unserem Artikeln zufrieden bist.
Dein DefShop Team.
Absolutely Pathetic!!
100% the worst business I’ve ever dealt with. I ordered a jacket on the 23rd November that I never received. They ignored me for weeks and weeks on end. It’s now the 7th February and I’ve only just got a refund from them lol. I will never ever order from these pathetic clowns again.
February 7, 2024
Unprompted review
Reply from DefShop Deutschland
Hello Josh,
Thank you very much for your feedback. We are very sorry that you have not been able to reach us so far and would like to apologize for the inconvenience. As this incident is really more than unusual, we would like to review it internally and together with you as soon as possible. Please send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible.
Best regards from the DEF team
Worst customer support ever
Worst customer support ever!
I made a return, and still haven’t got my money back. No one is answering on the phone, by email or ig & fb.
Don’t recommend at all!
January 23, 2024
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you very much for your feedback. We are very sorry that you have not been able to reach us so far and would like to apologize for the inconvenience. We will be happy to check your return for you and together we will certainly find a solution for you quickly. Please send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible. :)
Best regards from the DEF team
Shameful
Shameful. I've been ordering clothes on this shop for about ten years and it seems it really has gone down. My order came much later than expected and one of the items (the most important of the order for me) wasn't there. I have written three emails and they haven't answered in a week.
January 22, 2024
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you very much for your feedback. We are very sorry that you have not been able to reach us so far and would like to apologize for the inconvenience. We will be happy to check your order for you and together we will certainly find a solution for you quickly. Please send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible. :)
Best regards from the DEF team
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I made 2 orders
I made 2 orders , I didnt receive confirmation emails, I couldnt reach them by email, by phone and by whatsup. They are unreachable! I prefer to cancel the orders so I dont have more issues with them.
January 5, 2024
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you very much for your feedback. We are very sorry that you have not been able to reach us so far and would like to apologize for the inconvenience. We would like to check your order together with you and ask you to send us an email with your order number to trustpilot@def-shop.com and we will certainly find a solution for you quickly.
Best wishes and a happy new year from the DEF team
Absolutely frustrated and disgusted at…
Absolutely frustrated and disgusted at their service. The customer service is the worst I have seen. I placed an order from Canada about 3 weeks ago. I still haven't got any email that it has shipped it out and the order is stuck on 'confirmed'. I have sent out 3 emails, 5 phone calls at 3AM local time, Instagram messages and contacted them through WhatsApp and could not get a hold of a single person, and they have not gotten back to me !! These people also charged my card, so idea when they order will ship if at all!!. If someone can get in touch with me soon then good otherwise I'll have to tell my bank about this !!.
December 19, 2023
Unprompted review
Reply from DefShop Deutschland
Hallo,
vielen Dank für Deine Nachricht.
Bitte entschuldige die Unannehmlichkeiten. Es ist nicht in unserem Sinne, dass Du den Kundenservice nicht erreichen kannst.
Damit wir gemeinsam das Problem lösen können, sende uns doch bitte eine E-Mail mit Deiner Bestellnummer an trustpilot@def-shop.com.
Dein Defshop Team.
Returns let them down so far
Bought a great coat but had to return it as it was too big - no updates on the return, no way to contact them to ask questions and now I am really concerned I won’t get my money back.
December 30, 2023
Unprompted review
Reply from DefShop Deutschland
Liebe Rachel,
vielen Dank für Deine Bewertung.
Bitte entschuldige die Unannehmlichkeiten. Wir bedauern sehr, dass Deine Retoure noch nicht bearbeitet wurde.
Sende uns bitte eine E-Mail mit Deiner Bestellnummer an trustpilot@def-shop.com.
Sicherlich können wir gemeinsam den Fall lösen.
Liebe Grüße,
Dein Defshop Team.
I did not get an order confirmation and…
I did not get an order confirmation and returning stuff is Extremely difficult and problematic.
For some reason customer service wont answer my mails (First Mail sent 4.12). I tried to login to my def-shop account to create a return, as returning instructions tell, but my orders wont exist there, so i cant do anything and no one answers me.
Def shop has been very trustwothy and great place to shop in the past, but something is wrong now?
December 14, 2023
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you very much for your review. We are very sorry that you are not satisfied with our store and service and would like to apologize for this. We would like to review your order with you and ask you to send us an email to trustpilot@def-shop.com and we will get back to you as soon as possible.
Together we will certainly find a solution for you quickly.
Best regards from the DEF team
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I ordered some clothes on 26/11
I ordered some clothes on 26/11, on Track and Trace I can see that the only thing they have done is to order a package label. think it is very bad service. if you write to them, you just get an auto-reply that they will get back, but they never do.
I need the clothes for a Christmas present, and you think it must be early enough to order a month before Christmas Eve, but at defshop
I will never shop there again...
December 9, 2023
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you for your review. We are very sorry that you have not been able to reach us so far and would like to apologize for the inconvenience. We can check your order and ask you to send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible. Together we will certainly find a solution for you quickly. :)
Best regards from the DEF team
Ordered pants
I ordered pants 3 weeks ago and I still did not get them. After trying to contact the company my pants were sent, but I do not understamd how but my pants are sent back to the store, so I assume instead of putting my adress, they put their own. Highly not recommend, I did not get the money back nor the pants.
November 22, 2023
Unprompted review
Reply from DefShop Deutschland
Hello Iza,
Thank you very much for your review. We are very sorry that you are not satisfied with our store and service and would like to apologize for this. We will be happy to check your order for you. Please send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible. We are happy to assure you that a refund will be issued automatically if you return your order. :)
Best regards from the DEF team
Bad experience
I’ve placed an order two weeks ago, directly I received a conformation email but since then I haven’t received any further information. I’ve been trying to contact via email, WhatsApp and the phone number, but unfortunately with no result.
December 5, 2023
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you very much for your feedback. We are very sorry that you have not been able to reach us so far and would like to apologize for the inconvenience. We would like to review your order with you. Please send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible. :)
Best regards from the DEF team
Pro-customer approach zero
Pro-customer approach zero, removing items from the order that were previously in stock, the order is now cheaper than shipping. Absolutely not worth it, but no one cares :)
December 5, 2023
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you very much for your feedback. We are very sorry that you have not been able to reach us so far and would like to apologize for the inconvenience. We would like to review your order with you. Please send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible. :)
Best regards from the DEF team
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Order was baldly packaged and missing…
Order was baldly packaged and missing items. Tried to contact the store, but no response. Bad shopping experience.
Update after response from the shop.
I have sent 5 e-mails, also a day before posting this review. But no reaction. Finally I went to Paypal to get my money back.
October 25, 2023
Unprompted review
Reply from DefShop Deutschland
Hello,
Thank you very much for your feedback. We are very sorry that you have not been able to reach us so far and would like to apologize for the inconvenience. We will be happy to check the status of your order for you. Please send us an email with your order number to trustpilot@def-shop.com and we will get back to you as soon as possible. :)
Best regards from the DEF team
They canceled my order for no reason at…
They canceled my order for no reason at all. They didn't even told me that they were gonna do it. Ridicolous, huge lack of seriousness from those folks. They didn't even respond to my e-mail, when I asked why they did me dirty like that. Shame on you
November 13, 2023
Unprompted review
Reply from DefShop Deutschland
Lieber Luca,
vielen Dank für Dein feedback.
Bitte entschuldige die Unannehmlichkeiten.
Gerne überprüfen wir einmal, was hier schiefgelaufen ist. Sende uns dafür bitte eine E-Mail mit Deiner Bestellnummer an trustpilot@def-shop.com
Vielen Dank im Voraus.
Dein Defshop Team.
No refund after 4 weeks - not recommended
Shipment after order was reasonable fast but I didn't receive refund, 4 weeks after return. No reply on email. I opened a PayPal case now. Not recommended.
October 1, 2023
Unprompted review
Reply from DefShop Deutschland
Lieber Christoph,
vielen Dank für Dein Feedback.
Bitte entschuldige die Unannehmlichkeiten. Wir bedauern, dass Du die Erstattung noch nicht erhalten hast.
Damit wir gemeinsam das Problem lösen können, sende uns doch bitte eine E-Mail mit Deiner Bestellnummer an trustpilot@def-shop.com.
Vielen Dank.
Dein DefShop Team.
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