DefShop Deutschland Reviews 11,365

Its a joke!
No costumer service what so ever..
Been e-mailing you for more than 2 weeks.. No reply.
Total joke!!

I have placed two separate orders to this company, and paid them both beforehand(mistake, don’t do this with them). I sent both orders back, and according to the tracking numbers they’re received them too.

After a while I tried to log in to my customer account, which they made for me with the first order, to see if theres somekind of markings about my returns being in process, but the renovated website said that I have ”wrong password”. I didn’t, my phone saved it and I used it before without any problems. Well, I changed the password and when I finally got into my account, it said that I dont have any recent orders.
Then I reached them via email just to make sure the process is on, and I will be getting my money back.
I was surprised they didn’t answer in four days, and sent a new message. Nothing.
Now it’s been two weeks from my first email, and still now answer. They have over 200€ of my money, and they don’t even bother answering from their customer service. I made a reclamation via PayPal, but they haven’t answer there either.
Don’t know how they can work like this? It’s year 2023 and everyone should know that this is not the way to treat customers. I surely am not going to order anything anymore and will make sure to tell my experiences about them to everyone.

I understand that the returning process can be rather long sometimes, but not to answer to the customer is very unprofessional and bad customer service. I have no clue if I’m ever getting my money back.

EDIT
As you can see, they gave me another email address from where they responded quickly, and put the process in motion via PayPal. Oh, and gave me 20% discount for my next(😅??) order.

So what’s the purpose of the adress they have on their website?

A jacket I purchased was returned to the shop (DHL fault), and I've been trying to contact the shop to have them send the jacket again or refund the money but there is no answer. There is no customer service, hence it's impossible to make a claim of any kind. They don't answer e-mails nor whats app. Nothing.

Impossible to return products and get your money back. I do NOT recommend buying from this company.
Tried to contact them by email, WhatsApp and Facebook multiple times - no answer!

Strickjacken und Leggings pullover bluse tshirt finde ich sehr gut

This was my first order in Def-shop, unfortunately, I got a negative experience. Of the 3 items I ordered, 1 was completely different from what I ordered. My order No. is 42747985. I contacted customer service, received a return receipt, and sent the wrong item back the same day. The return package was delivered to the store on July 13, but the money has not yet been returned to me. The site indicates the return period of money - 4-6 working. days. I called to find out when I could expect a refund and was told that I have to wait 10-14 days from today's date July 20th!! Because they have a lot of work!! This is the first time I have come across such a situation - usually online stores return money in case of errors on their part as quickly as possible, within 1-2 days. For what reason I have to wait 3 weeks for a refund, I do not understand. In addition, they simply do not respond to emails. Very, very sorry, I liked the assortment so much, and the quality of the clothes is good. I planned to place another order in this store, and of course, to buy in the future, but in such a situation, the desire to order something from them simply disappears.
.
They responded to my review - returned the money and sent a letter of apology. Well, thanks for the promptness and for resolving the issue. It's amazing that such a large online store does not solve such simple issues with their customers in private, without public discussion. Or rather, they are simply not resolved in private - it is impossible to achieve anything either by mail or by phone.

Top Ware super schnell geliefert easy Rücksendung

very quick solution and refund after a mistake i've made
good prices
quick delivery

DefShop cancelled my order after taking payment because the item was “not deliverable” despite it being in stock. I reordered and again it was cancelled after payment was taken. They did refund me, however due to my pounds being converted to euros, they was an additional charge that I was not compensated for. I emailed to enquire what “not deliverable” means and got no answer. I will never attempt to shop there again.

Bought top for birthday
Recieved cancelled email
None in stock
Voucher and refund
Previous and now, both say in stock?

Excellent service and awesome products! I ordered five items in January 3 and recieved them eight days later, in excellent condition. 100% authentic, right size and great looking! Nice packaging too. I will definitely buy from DefShop again.

Avoid at all costs they recived my shipment back on 29th oct i ad del comfirmation from dhl they say they got it on 1st however we are processing order from the 21 at the moment so i have to wait now 9th nov still waiting is same evertime email today is processing orders from 27th oct still i wanted a refund for trousers i orders and was swnt wrong item needed refund to reorder but i dont think now i will reorder. 513114814299 Shipment number
We checked the shipment number 513114814299 you provided and can report according to the shipment details, the shipment has arrived at us on 01.11.2022.
Today we are processing shipments received on 24.10.2022.
As soon as we have processed your return, you will receive a confirmation by email.
Edited i have sent my dhl tracking screen shoot which clearly says 29th they have lost my sale the refund would have been used to get the original item I ordered i dont see why i should be made to wait weeks for a refund for something that was there fault to start with the trousers they send was a pair of tight skinny jeans when i ordered oversized combats
If you have any further questions you can also check our FAQ.

Top service and top products.

thanks

I've ordered an article from Def Shop which was a little too small. After talking to customer service via email I ordered a larger size and returned the smaller size via post for free. Received my money via Klarna after several weeks. They might not be as fast as Amazon or Zalando but there's nothing to complain about. Overall, I had a really good experience and would come back again!

sehr gut, alles perfect

Jedes Mal schnell geliefert - top Ware - geilster Shop!
ThanKs for that! (:

Super easy to buy. Und fast delivery.

Order #37813696,

according to tracking the shop received my return shipment on 19.02. It's 24.04. now and i've yet to receive a refund or a reply from the customer service. Unbelievable.