Defence Discount Service Reviews 

Bought a reloadable card for a trip away and loaded it with money. When to use it in the restaurant and the pin is missing 2 numbers. We called the number provided with the purchase through defence discount to be told there is nothing they can do! The second person said because the card was activated we have lost the money and the third person laughed! Defence discount are no longer contactable as they have switch off their phone lines so I guess it will have to be a charge back through the bank. You pay for this card and you don’t expect a company to rip off ex service people. Wonder if the press would be interested

Lorenzo dealt with my own self induced problem with charm and efficiency.

I dealt with Amy when I encountered a problem when I tried to pay for my defence discount card.
Her help, guidance and knowledge helped me solve the problem and it went through smoothly.
Without her hp, I would have been flummoxed.

Noticed my card was due for renewal - logged in but no option to renew - the yellow banner that I was advised would be visible was missing - emailed DDS and eventually - after the card was now void, they suggested some steps - which did not work, another email saying they were sorry - others had "technical problems" when failing to renew - fault was in the DDS system but could I give them info like make of my pc -OS and any software that might be a problem....if DDS say the problem is their system then the problem is not my system - so why ask about MY system!!!!
DDS seems to be both BLR and BER
No way am I wasting any more effort on a useless system - I specialised in Administrative Efficiency and Accuracy - it was a core component of my job.
Not renewing - even if I could

After many failed attempts to reapply for my DDS I decided to create a new account, however this also failed. I emailed DDS and was contacted by Rhiannon who immediately started to rectify the issue, a few emails later my account was sorted. I would like to thank Rhiannon for the prompt and professional way in dealing with my issue.
Regards
Steve

A very fast and professional resolution to my issue. A big shout out to John who handled my query.

Although took a few days for the call to be picked up that I’d logged with my Tech issue when it was the call was handled quickly and efficiency with Rhiannon and sorted quickly
Many thanks
Russ H

It was interesting in having to go through the experience of being a member of the armed services and having to remember it all.

Superb customer service, thanks John for the advice to get my app back up and working. Always going the extra mile, thank you DDS.

Had trouble logging in but was all sorted out by Rhiannon promptly and efficiently

The regular contact trying to sort account out was superb, especially as I almost fave up

Excellent experience with John today via Instagram DM who helped me unlock my husbands account after forgetting his password and emails not reaching the inbox! Super friendly and helpful. Thanks John!

Problem delt with most efficiently. Great communication. Very fast service. Well recommend.

Had awesome customer service from John helping me to renew my membership.

Issues logging in and all sorted with 48 hrs. Thanks guys.

Have just received my defences discount card very happy to receive it and thank you for all your help and support very much appreciated

I had a log in problem and asked for help via email. A very patient and helpful John sorted my problem and I successfully logged on. It is simple when you know what you are doing, something I have learned today! Thank you.

John could not have been more helpful, he was kind and very patient with me.He was also very polite. I could not have done it without his help. THANKYOU

I was unable to log into my blue light account john spent three days trying different ways to get in nothing was to much trouble

I had trouble signing up, it wouldn't accept the picture of my veteran card

Spoke to john and absolute gentleman and made the process easy and solved the issue I was having in less than 12hrs (was late the night before I put up my ticket for support)