Delicatezza Reviews 

82
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fresh, authentic Italian food, noting that everything always arrives in prime condition thanks to secure packaging and proper temperature control. Consumers truly value the broad selection of hard-to-find regional specialties, excellent pricing offers, and friendly customer service that resolves any issues promptly. Some reviewers were not happy with occasional delivery delays, missing items, or receiving damaged groceries due to poor wrapping during transit. A few people also mentioned initial mix-ups with their parcels, even though the team usually steps in to sort things out nicely.

What people talk about most

Product

Users describe satisfaction with product, highlighting the broad selection of authentic Italian items... See more

Delivery service

People report positive experiences with delivery service, consistently noting that orders arrive promptly and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are always fresh and... See more

Order

Reviewers highlight positive aspects of order processes, frequently noting fast delivery times, excellent... See more

Service

Customers report extremely efficient, reliable, and excellent service experiences overall. People appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delicatezza supplies a huge variety of Italian products. Everything is always fresh. Packaging keeps the fresh food like Salame, Prosciutto, Italian Salsiccia cold for delivery. If there are issues wi... See more

Rated 5 out of 5 stars

I have ordered a few times over the years as they offer some of my favourite products, often with great discount offers. I tend to order lots of items in glass bottles/jars and they are always... See more

Rated 5 out of 5 stars

Great Italian food company, great produce and delivery service. My family love the fresh sausages you cannot beat the quality unless you make them yourself! Even in Italy done parts do not make q... See more

Rated 5 out of 5 stars

I've been ordering with this company for maybe 4 years ..always great value authentic Italian food ...always delivered on time ...amazing offers ..I've just spent £70 on latest order and got free deli... See more


Company details

  1. Italian Grocery Store

Written by the company

Delicatezza is the UK's Premier Italian Online Food Shop. Italian Delicatessen and Top Italian Brands. Orders Delivered to Your Home or Business. Shop Now: Burrata. Fresh Pasta, Sausages, Salame, Fonzies, Mulino Bianco, Rummo, Divella, De Cecco, Barilla, Rio Mare, Mutti, Plasmon, San Carlo, Goleador, Ciobar, Paneangeli


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

82 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(82)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

These people offer amazing customer…

These people offer amazing customer service, the packaging is amazing, thoughtful and delivery is prompt.
I cant recommend them highly enough, and wish I had discovered the website years ago. Go no further if you want excellent Italian products without the hassle of searching loads of shops.

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Delicatezza supplies a huge variety of…

Delicatezza supplies a huge variety of Italian products. Everything is always fresh. Packaging keeps the fresh food like Salame, Prosciutto, Italian Salsiccia cold for delivery. If there are issues with the courier and the stuff arrives late, they always go out of their way to support the client. Grazie mille Delicatezza

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish!

We recently placed an order and it arrived in just 2 days, impeccably packed, in perfect condition, and with generous expiration dates on all products. When I ran into a minor issue with my order, the Delicatezza team resolved it right away after a couple of quick emails. Extremely efficient, reliable, and highly recommended!
Walter

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

My order arrived with several items broken, company refused liability

My order arrived with several items damaged, including packets of biscuits that were completely crushed. The packaging was poor, with fragile items simply placed on top of heavier groceries without any proper protection. Even in the photos provided by the company, you can clearly see the biscuits were stacked on top of everything else with no adequate wrapping.

When I raised the issue, the company refused to take responsibility and essentially washed their hands of it, saying the items were placed correctly in their view. This is not acceptable when goods are clearly not protected for transport.

I will not be ordering from them again and I do not recommend them at all. It is better to go to a physical store, spend slightly more, and actually receive products that are intact and properly handled.

July 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic products

Fantastic product. I particulary love the orange/lemon soda, the pork meatballs & of course the pasta. I bought the panna cotta l had fun translating it. Its receive well packaged & delivered with care. I would highly recommend this company.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

My childhood biscuits delivered to me!

I have been ordering from Delicatezza regularly for over a year. They offer an excellent service at a very good price. I'm Italian and really appreciate having my childhood breakfast biscuits delivered to me every few months! Plus items like Chinotto, which are virtually impossible to find elsewhere.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality Italian products.

Good quality Italian products.
The pasta is top quality.
I’ve bought sausages which took me right back to buying them from the butcher’s shops in Liguria. They were sensational.
Reasonably priced and good delivery options.

April 6, 2026
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Rated 5 out of 5 stars

Returning customer

I have ordered a few times over the years as they offer some of my favourite products, often with great discount offers.

I tend to order lots of items in glass bottles/jars and they are always extremely well wrapped in fully recyclable material.

Fresh items have always arrived still chilled and I have never had an issue with delivery.

Impressive.

May 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Another excellent experience with them

Another excellent experience with them. Haven't ordered for a couple of years, and they had an offer so I gave them another go. The order was short an item but they apologised and refunded me within the hour. A happy customer.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

You have brought from other companies now the best

We order from this company because we get what we ordered not a substitute like other companies the things what they sell are very good why buy Italian food from a normal supermarket
It tastes better buying from a Italian company who you can speak to on the phone if you get stuck with what you are looking for I recommend this company above anyone else delivering your items come from PDP and it's in a secure box

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

The Deli place. To. Go

The. Best. Ever Deli never disappointed with. Choice
Good range of all products delivered straight to our Door well packaged chilled or fresh
Products we have. Been buying.for. Years

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Had a friend come back from Italy…

Had a friend come back from Italy recently and she bought me a Torta Limone cake and I was addicted. I found Delicatezza and was glad I did. Its my first order with them and the products are great, packaged well and excellent quality. Would definitely recommend if you want quality Italian food especially the bakery goods 10/10

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I've been ordering with this company…

I've been ordering with this company for maybe 4 years ..always great value authentic Italian food ...always delivered on time ...amazing offers ..I've just spent £70 on latest order and got free delivery and £20 off so it only cost me £50 ..always packaged really well too ...really excellent 10/10

February 18, 2026
Unprompted review

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