Deliveroo Reviews 

Took money, failed to deliver, won’t refund

Order was added to a wrong code and Deliveroo was called to amend but didn’t. The driver called a 14 year old for a code without delivering food and completed the order. Support cannot help, l asked for the driver to be contacted so l know where he is for collection still. Useless service and have deleted the app.

Awful service , waited over 2 hours contacted Deliveroo and the driver was just waiting around to pick up more orders so my food would have been cold!! Cancelled. Never again

Deliveroo Con website price on food says £1 and they charge you £1.50 false advertising

Charging between £6-£10 just in delivery/fees is absolutely disgraceful beyond words. I just went to order some fish and chips and noticed the delivery was £10, that’s MORE than the fish and chips meal itself. How can you think this is okay? Pure disgusting greed trying to bleed people dry and prevent them from being able to enjoy a treat. Get a grip.

1 star is even to high! Ordered from Nando’s through them, order never turned up, contacted Deliveroo who were absolutely useless, struggled to understand accent, we aren’t aren’t getting a refund because apparently it was delivered, ask for a verification photo but they couldn’t provide one - absolute scammers - definitely DO NOT recommend

Absolutely disgusting service. Ordered food and delivery driver came, put in the pin which I gave him and he drove off with the food. Contacted deliveroo to report a stolen order and they said they can't help as the pin was entered. Down £22 and lost my new customer voucher which gave £15 off a £20 order. I urge you to never order from deliveroo again as their customer service was filthy and honestly disgusting. Take the safe bet and choose Uber or JustEat. I had a 20 minute long argument before the worker got annoyed and left without resolving the problem.

DO NOT USE DELIVEROO

Failed to deliver part of an order. Would not rectify it. Would not look into issue. Would not give refund. Have not been able to access Deliveroo to make a complaint. I have had problems before with Deliveroo but this is final straw. I recommend you steer clear of this company

Very disappointed with the service from Mikkaela Askal. I contacted support before the driver collected my order because a substitution I had selected wasn’t provided. Her replies were very slow and mostly just repeated generic information without actually helping. It took so long for her to respond with a few short sentences that the driver collected the order while I was still waiting.

By then it was too late to resolve the issue, and I was left having to place another order and pay another delivery fee for something I needed. Poor, unhelpful customer service with no real attempt to resolve or escalate the problem.

Worst food delivery company. Do not use please!. Items always out of stock and refunded. Mouldy fruit and short dated food gets sent out and although it stating on the web money back guarantee for items that arent fresh they still refuse to refund you. Missing items and refused a refund. My mental health has suffered so bad iv refused to use them again. Disgusting customer service with the same auto bot replies repeating the same sentences. They dont care about their customers they just want their money. Fraudsters.

Genuinely a terrible company. Deliver the food incredibly slowly, and it’s cold by the time it gets to you, then give you a tiny voucher when you complain.

Zero credibility, no customer service, huge late every single time, and absolutely no solutions. If that’s what you want, use Deliveroo.

I have been a loyal customer since 2020, but this is absolutely horrible service. I waited over 1.5 hours with no rider assigned, yet the platform refused to cancel or refund simply because the restaurant prepared the food.

Failing to provide a driver is entirely the platform's responsibility, but they refuse to take any financial accountability. Instead, they offer zero solutions because they don't even employ dedicated drivers—just gig workers—and they cut rider pay to squeeze out bigger profits. Also, they cut costs by offering atrocious customer support where you spend half the time talking to useless bots.

If you give up and order from another app, their order might randomly show up hours late, leaving you stuck with two meals. Nearly every order comes with a huge delay this year. Avoid this service.

Deliveroo's driver delivered an order from Five Guys. The paper bag was soggy at the bottom, and as soon as I picked it up, everything spilled onto the parking lot.

I went inside for two minutes to grab a bin bag; in the meantime, the driver had picked up the container of half-spilled fries and scrambled burgers, and handed them back to me as if they were fine! Deliveroo only acknowledged the issue regarding the fries, and when asked, they actually expected my kids to eat the burgers that had fallen into the parking lot. No words....

Never again everything was cold

We are a business we ask a question to the area manager 5 months later no can be ass to call back a complete shit company to deal no different from just eat or ubereat no worth spending money with them still waiting for a call back 😭😭😭😭😭😭😭😭😭

Do not apply to work for this company.
Their customer service is the worst I have ever seen and as a cyclist you will get ZERO orders.
Wasted time and money for nothing!

I was completely shocked and disgusted to find a charge from deliveroo on my account this month. I have not used the app since June - over two months ago, and certainly never signed up or agreed to any Plus account. This is completely fraudulent and I would like to be refunded immediately. No way to contact support. An absolute disgrace.

This was my first time using Deliveroo. Delivery address was clearly not correct in the driver's app/map, sent them to a different town 20 minutes from my address...this was at 9pm on a Friday. I spoke to someone at Deliveroo eventually after not being able to speak to the rider, and was advised they would redeliver to me...20 minutes away at 9pm. I declined the order at this point as it was far too late. Little did I know that's a mistake with Deliveroo and now I am being refused a refund.
Furthermore, the address I provided is apparently not correct, my home address, I don't understand why a Deliveroo driver does not use a postcode for delivery details. Totally baffling how this company works!

Never again. They send your food from far locations instead of the branch next door. Very environment friendly.