Deliveroo Reviews 

My account was just hacked for over £170.00 and I can’t contact Deliveroo. The number on the internet is not correct. Be careful, be very careful when using.

If there’s any place worse than this I need to see it cuz the customer service and also the delivery times is stupid on here my food came out at £10 yet they only wanna give me £7 refund and the delivery driver took over an hour and biked past my house a couple of times to go somewhere else which was 30+ mins away so when the food came it was cold soggy and crushed

Missed £15 worth of food from the order, was offered £3 compensation, absolutely disrespectful. Only after I persist, they offer to reorder just the missing items, and when they did, they put it through WRONG!

Horrible company with clearly a horrible business model making it pretty much impossible to cancel your deliveroo plus subscription, no cancel button, why do I have to contact support to cancel a subscription? Disgusting never will be using this company again if this is what they’re doing to clearly stiff people there’s already enough going on in the world. Scumbags this company is, don’t use this sh*t app.

I use a lot. Sometimes twice a day for groceries. Since they let their driver pick up 2 orders at once my food arrives cold. Lets say the order £40 and they offer me back £3.40. When I try to talk to customer service they send me the prewrote messages saying they understand my problem but they dont do anything about it. Also so many drivers dont speak english and when they call you because they cant find the address I cant explain it because they dont speak english. Hire people who do and actually care about delivering the food with proper care and not busting the music out of the car and smelling like armpit.

Got a completely wrong order and had to wait 40/45 mins for a bagel. I am pregnant and had the salmon bagel delivered which I can't have as it's recommended to avoid raw fish. I didn't get a full refund, as my crisps and drink were delivered, but for the inconvenience of everything I was less than impressed. Unfortunately I won't be using Deliveroo again

Unfortunately once again cold food will be received in wolverhampton as deliveroo allows their drivers or even worse today, a cyclist??!!, to collect someone elses food and deliver that before delivering ours. Stone cold food here we come!!

I work for Deliveroo and I value your custom. I don't mind if you shout at me, swear at me or whatever the case. Because Deliveroo trusts my professionalism with all their customers. It's gonna be okay. Have a nice day folks. Your humble courier.

Appalling customer service and zero transparency.
I used Deliveroo for the first time and it will also be the last. A simple missing item turned into a ridiculous back‑and‑forth where Deliveroo repeatedly refused to explain why they wouldn’t issue credit. Every reply was just generic policy wording with no case‑specific reason, no clarity, and no indication they even contacted the restaurant.It wasn’t about the tiny refund — it was about the principle. If Deliveroo can’t provide a basic explanation for a rejected claim, how can any customer trust their process? I’ve now deleted my account and won’t be using their services again.

Midweek deal did not apply and overinflated the price when going through checkout. Raised with customer service and am having to wait a week between each response which is simply ridiculous. Been asked for the same information multiple times by different agents which only compoinds the issue. Useless!

After a bad experience I wanted to give this company a 1 star on Trust pilot. Then I thought it is such a famous company, it must have a 4 to 5 stars history and my 1 Star will not make a difference. Lo and Behold thos companys feedback history shows it has been as bad to other customers as it is for me. The worse customer service ever. The cancellation option doesn't work. If you accidentally place and order or for whatever reason you place and order and want to cancel it, the customer service waste your time. Of there is a problem with the restaurant, the customer service favour them and not the customer. This company is going to sink very soon.

We ordered from Morley’s chicken takeaway in Woolwich Road thru Deliveroo - as a vegetarian of 39 years I ordered a veggie burger and received a chicken burger! Absolutely disgusted with Morley’s and Deliveroo just offered a refund.

Useless customer service, they wouldn't even offer compensation for a order that never came, just to say we will cancel the order the money will go back onto your payment method in 3 working days, excuse me but what about if I don't have anymore money in the bank to replace the shopping I had just put through, Deliveroo are shambles.

So we ordered a pizza delivery and was charged £10 above the price which excluded delivery
Papa John's charges £15 for the pizza plus £3 delivery
An £18 order turned into £38
Please check your prices through deliveroo prior to using them as they charge extortionate money for a cheap product
This company should be investigated and I will be referring them to trading standards for investigation

Driver didn't deliver my food but when l tracked it was saying delivered. Asked hotel reception team where l was staying and was told a guy actually came,asked some questions, put his bag on the reception desk,took a picture and left with the food. Called the Deliveroo customer service and l spoke to Ryan who said they didnt receive any order with details l provided from Nandos and asked me to call Nandos which l did. Was referred back to Deliveroo with a code..my question is why was my food not delivered, £58 is a lot and my family was waiting for that food..waiting to see if l will get a refund 🤔

Absolutely useless! Tried it again after a long time away and it has somehow managed to get even worse than before! Not worth the constant problems, cold and late food, and zero customer service 😑
Just not worth the high prices and the hassle that comes with it.

Good afternoon All. Untrustworthy company. Had a delivery two weeks for takeaway food. . The delivery driver turned up and tried to sell my daughter from the boot of his car alcohol which we had not ordered. She declined twice. CCTV evidence. Spoke with deliveroo on their chat line and sent them an email. Was promised a response within 72 hrs. Nothing!! Called the support office! Nothing! Sent an email to their legal team last week!! No response. This could be your child at the door expecting to collect food and then offered illegal unlicensed alcohol. Very concerned that they are not taking this matter seriously as I attend to escalate further. Not sure if I can attach the CCTV footage here. PS - they have also deleted the history of my account with them so what does that say!!!! Very angry ex customer - not that they care

just get rid of these greedy companies and get restaurants back to receiving orders directly

Missing items in my order so I requested a refund on the missing items but was refused! Blatant breach of UK Consumer Rights Laws then complained to customer service only to speak with an American woman which sounded like AI!!!! They are fobbing their customer service off to cheaper sources and AI. Going to take further action and make a formal complaint through my bank. BOYCOTT DELIVEROO!!!!

Food is consistently poor quality. It's thrown together, pretty sure Trading standards need to start dealing with this, it's robbery, it's luxury for most people, ordered Burger King to get a dry fluffy bun, and dry burger with unmelted cheese coupled with a luke warm Dr Pepper and fries. It's simple just won't use apps, I ordered because I had a migraine in this instance I needed food and Deliveroo is the overall provider allowing consistency of poor service and products.