Deliveroo Reviews 

Literally the worst option out there. Food delivered nearly an hour late and could not resolve anything with the AI chatbot. Arrive cold, went in the bin, Deliveroo refused to refund the prepaid tip. Priority delivery paid also. Utterly shameless. Second order, second abject failure. Avoid.

If an order doesn't arrive, and the restaurant has their phone switched off, Deliveroo won't cancel the order and apparently can't do anything. So buyer beware. Use them, play the lottery.

Deliveroo have set up 2 accounts for me...why I don't know one with appleid email and 1 with my registration details. Do you think they can sort this out...it has been 6 months now of back and forth. I have no idea which one the credits are on, ordering through,....this is beyond a joke

Would rate 0 if i could, complaints procedure is s***. Dont properly look into complaints they just refer to their own data and not the information or data being provided by the complainant in review of the circumstances. Extremely biased, i would urge anyone not to use this company as in future and use uber eats or just eat. They also allowed my order to be taken by a random person which is not part of their policy.

Awful company £25 on food to receive a burger a bottle of coke and the wrong bag containing only a shake and missing the other parts of order. To then be told they can offer me £5 as a good gesture as i may of received the wrong bag but it did contain a drink

I genuinely think they employ the most stupid people on the planet at their amusingly called Customer Service Dept. Took out a free trial of their Gold Plus which saved a few pennies. However the cancel subscription button was greyed out which was a concern as I wanted to cancel before the trial ends. Went through two emails conversations (term used loosely) where they take 48 hours to reply. First person didn't seem to grasp what I meant. Second person cancelled the free trial stating that I would still have the trial benefits up to a certain date. I don't!! They just cancelled it so I lost all benefits of the trial. They really are spectacularly stupid. Not sure who they employ but they aren't the full ticket. Dreadful company that have outdone Uber Eats on being the worst.

I’m allergic to a item of food that was put in my burger now I’ve ordered this meal over 6 times before and it’s never had these ingredients in then and in the description of the meal it states nothing of such ingredients I’m allergic too so when my food comes and I take a bit into a burger with instructions I’m allergic to you could understand I’m not happy with it, after informing deliveroo about this they pretty much told me we don’t care and this is why I’m now writing this no refund no apology no investigation nothing, I’m never using there service again just something to think about when ordering

Trying to delete my account after receiving my food cold and I gave the driver £2 tip for this joke of a service and getting offered £5.06 back my order was over £20 unbeatable, coffee cold ,now can't delete my account, awful company

Terrible service, takes ages to deliver and then the food is invariably cold, you can't talk to anyone, you have to complain through the site and they just give a very miserly refund, I'm giving up with them, they may give lots of offers but if the service is always very bad the offers are pointless.

If I could give 0 stars i would. Deliveroo is best known for issues ALWAYS and NEVER resolving it. Rider arrived with my order and the entire drink had spilt in the bag and all over the food. This went all over my floor and the driver was very rude and not apologetic at all! The rider even said “this is not my problem”. Absolute joke I wonder how my food even arrived in this state when the driver was only on a bicycle. IDIOT!

My first order with Deliveroo. Complex registration that inserted wrong town. Free delivery didn't happen. Driver got lost. Phoned, but incoherent accent. I went out and located him. Informed him my first order will be my last. Brits routinely faced with this fiasco.

No wonder deliveroo almost zero star because we cannot rate O in trustpilot, good decision to delete their app and a lot of reason to delete, better to direct to shop or store.

I had a very disappointing experience with Deliveroo. I placed an order, but it was never delivered. I waited for a long time with no clear updates, and the service was very frustrating. This is unacceptable, especially when customers pay for a service they don’t receive. I expected much better reliability and customer support. I would not recommend Deliveroo based on this experience.

Worst delivery food service driver got the wrong order to my address and there will only refund 50 percent of what I paid so I now have to order food some where else
The customer service skills is horrible how are there still in business

ABSOLUTELY POOR CUSTOMER SERVICE.

ordered £100 Starbucks order - majority of the drinks arrived without lids, spilled and cross contaminated. Shared 9 photos with customer service team as I was looking to get credit for at least 6 drinks to reorder. Was told my feedback will be used for improvement, no apology, no empathy just cut off. When I asked to speak to someone higher was told “I am the highest manager in deliveroo” before being cut off.

They bulk on fees to cover costs etc but have no customer experience or empathy for when THEY OR THEIR DRIVERS make errors or mishandles orders

DO NOT USE - I will also be contacting Starbucks around this

First experince:

Stole my money.
Advertised 0 service fee and then charged service fee. Contacted customer service who just said they won’t refund it. They said this.

‘I understand how frustrating it is when a charge on your final receipt comes as a surprise. However, because the service fee was calculated and applied as part of your completed order, we are unable to process a refund for the fee on this occasion.’

I provided screenshots proving they advertised no fee so this now amounts to theft as they took my money without permission and won’t give it back. Terrible company.

Update:
After being passed to a manager they told me to ask for the service refund after it had been delivered.
However it then got much worse - rider called and tried to pressure me to give him the code over the phone and called me a liar when I said I didn’t already have the order. He then swore and hung up and listed the item as delivered. I got a refund but it was extremely stressful and scary to have someone be so agressive just outside my home. Won’t be returning.

ABYSMAL!!! ordered food still not here after 2 hours! Apparently the driver having it out for delivery means it can still arrive!!! Shocking service

I have 3 bank payment methods and for the life of me it won't accept either and you can'tchoose a payment at cash out.... it's like "we will choose what payment method, we won't tell you, we won't let you choose and if it fails... oh well' pathetic

I also experienced a driver who spilled drinks over my order, didn't give me the order and said i would receive a new delivery. He came back to my door with nothing and said id get an update on the app and asked for the code, which I stupidly gave him and this has stopped me from getting compensation! Their chat support was ridiculous and when asking for their complaint department info the ended the chat! I will never use them again, customer care is awful!!

Haha you are a joke
I paid for plus how kind of you offer 20% off discount but add £5 service fee HAHA!
I recommend you charge us £1 every time we click on your app.
Don’t bother you are destroyed by Uber Eats