De'Longhi Reviews 

So far so good. Great little machine, easy to use & clean.

Bought this machine because “Which” recommended it and although initially I thought it would be difficult to set up, once I had downloaded the instructions it proved to be quite easy. The on screen instructions are very helpful and as an 80 year old I find them very useful. Overall glad we chose De’Lnghi

The descaled arrived on time the only problem was that nowhere did it say how to dilute it?

Great value for money, easy to use a d looks good in the kitchen

It’s been horrendous to try and return the item that I found £30 cheaper on Amazon for the exact same item. It has now been returned and they have received it but still waiting for refund, worst website I’ve ever been on why is there no return policy on there website??

I bought two of previous models and was happy with it, the problem is that if they have a product that works, they keep changing it and making it more complicated. My brand new- and expensive I might add- coffee machine short-circuted my electricital panel, they REPAIRED it and after one week, same thing happened. Just go to another brand, there are a lot of alternatives out there

I ordered an air conditioning unit based on the advertised 1-3 day delivery timeframe advertised on their website - I had to repeatedly chase the delivery and was told it would be sent by different couriers by different customer service agents, without receiving any tracking emails or updates. Eventually it has turned out it will be delivered a week after I was expecting it, by a totally different courier from the one I was originally told about. Absolutely terrible service and to top it off, customer service have not apologised for this or explained why it's happened - and in fact were actively rude and unhelpful. The AI assistant is giving out false information on delivery timelines.

Everything I have bought from Delonghi has been excellent.

Absolutely love the toaster and kettle. Have bought De’Longhi products previously so know I can trust them.

Very pleased with my new De Longhi coffee maker.

beautiful kettle very stylish makes a lot less noise then my old one when boiling. absolutely love it !!! ordering was very easy and delivery was quick.
like that the rim of the lid is chrome which seems to be better with less water residue and limescale.

One of the tall glasses with the cool milk frother broke on the second use. Messaged Delonghi but not had a reply.

I recently ordered filter and descaling fluid. The website was easy to use and I received the items promptly. Many thanks

Eletta Explore - Easy ordering on the Delonghi website and Delonghi offered a discount on their web price.
On enquiry, the website team advised that although looking exactly the same, the coffee machine that came with the To Go cup was not as advanced as the one that came with a coffee jug and this was cheaper, who knew!
Timely delivery and came well packed.
All items present, so washed them and went through the easy set up procedure on the machine setting up 2 users, a filter and water hardness setting.
Now coming into my second week and have found settings that give a very nice flat white, full strength for me and half for my wife.
Next week the grinder should have bedded in, so will allow me to set a finer grind setting (2 or 3), currently set at 6 which was the factory setting which should improve the espresso.
Would highly recommend

Unfortunately Delonghi doesn't bring the expected quality

Great service, prompt delivery and the best flat white maker I’ve ever owned, and I’ve had a few other machines that were double the price of this one. Perfect start, thanks.

Alan Wright

The order arrived quickly.

Beautiful coffee machine I love it!

You sent me an email in May advertising a 20% discount on ALL accessories. I needed a 2 pack of descaler and a 4 pack of water filters for my coffee machine. But your website only would apply the discount code for single items. I used your online chat bot but that was useless. I then called your helpline and was on hold over 30 minutes with no answer. I called the next day raised a complaint which your agent effectively dismissed. But you issued me with a special code by email to apply the discount offered in your email. No apology.
If you're offering online promotions just take the time for someone to check that the discount codes operate on All Related products on your external website. Otherwise you are breaking uk consumer protection law.
Also the times for your helpline is different on your website to that which I was told by your helpline agent. (8-6 on the web M-F and I was told 9-5!!
If you have a helpline resource it and don't play a recording saying you will answer the call when you don't do so. When I called your helpline on 2 occasions I was mis-directed to the Argos helpline which went dead. Your helpline terminated my call.
!!!

In October 2020 I brought the top of the line Delonghi fully automatic coffee machine and hadn’t even used it before it leaked water all over my bench. It was immediately replaced with the same model however within 18 months the exact same thing happened.
That was then replaced with another fully automatic coffee machine which after 16 months the milk carafe would not lock into place and that was subsequently replaced with the eletta. Now, two weeks prior to the warranty expiring it is only intermittently carrying out the rinse cycle at the end of use.
I live alone and use the machine maybe four or five times a day, mainly for milk drinks.
I de-scale it as soon as the prompt comes up on the screen with proper Delonghi products and yet I’m having these issues.
I have just checked this morning and the machine has been away for three weeks being repaired
I am so disappointed and I definitely will not be replacing my Eletta with any Delonghi option in the future.
I do have to add that I purchased the original machine from Harvey Norman and I cannot fault the service I have received from them throughout this absolute debacle