Denby Campervans Ltd Reviews 

92
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fantastic after sales service We own a Denby Campervans VW Transporter T6.1 that we bought elsewhere. The Denby conversion is excellent the the van has everything we wanted, including 20” D... See more

Rated 5 out of 5 stars

Bought a VW campervan a number of years ago from Denby. It’s a brilliant van but what has been stand out has been the level of aftercare from Denby. Any thing wrong, nothing is too much trouble. Absol... See more

Rated 5 out of 5 stars

Superb company to deal with. We have owned our beautiful van for 3 years now, having ordered him through and had him fitted out by Denby. The whole purchasing experience was smooth and the aft... See more

Rated 5 out of 5 stars

Absolutely brilliant. A lovely team who worked with us to give us what we wanted. Kept us fully updated with photos and updates. Van was completed and ready quickly and the advice and demonstration o... See more

Company replied

Company details

  1. Motor Vehicle Dealer
  2. also in
  3. Recreational Vehicle Rental Agency

Written by the company

Denby Campervans have been specialising in luxury Volkswagen Transporter Conversions for 15 years, and working in the Industry for 35 years. As a Newly Employee Owned Company we pride ourselves in our team of dedicated, professional staff who are as invested as you in completing your Bespoke Dream Campervan to the highest possible standard. We always have a huge range of Ready to Drive Away and Ready to Bespoke Build Vehicles on Site as one of the largest UK producers of quality Campervans. We are also always able to source the perfect base vehicle, if you are looking for something a bit different. With our unique and innovative designs, Our Campervans are so versatile, they get used as everyday vehicles, for family holidays and even as live in vans. We’re here to make your dreams a reality. #Destination Freedom


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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4.8

All reviews

(92)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

We have been extremely pleased with the Denby campervan we bought 4 years ago. We have had a couple of minor operational queries over the years, all of which were rapidly and successfully answered by the friendly technical team. Recently, the fridge stopped working intermittently. The problem (a loose connection) was correctly diagnosed by email - I have just taken the van to Leek where they fixed it for no charge. Wonderful service.

April 18, 2024
Unprompted review
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Reply from Denby Campervans Ltd

Hi Rod, Thank you for your fab review we are always here to help!

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Rated 5 out of 5 stars

Brilliant people

Bought a vw camper from these guys before Christmas and was very happy with the price information and service they provided . Went back yesterday to have a rain guard for my awning fitted expecting to pay at least £150 . They fitted it for free!! Absolutely brilliant , helpful and friendly people . Thank you so much, can’t ask for better service than that . 👍😀

March 27, 2024
Unprompted review
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Reply from Denby Campervans Ltd

Hi Mark, that is no problem at all. Thank you for your kind review. Denby :)

Rated 5 out of 5 stars

We have a VW camper from Denby 7 yrs…

We have a VW camper from Denby 7 yrs ago, it got caught in a high wind and twisted the rear scissor bracket on the pop top roof, we contacted Denbyto see if they could repair it and they couldn't do enough for us we had brilliant service. Great People deal with, if your after a converted VW Camper we can highly recommend them.

March 7, 2024
Unprompted review
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Reply from Denby Campervans Ltd

Hi Lesley, thank you so much for your review. we are always here to help :)

Rated 5 out of 5 stars

Collected my new campervan from Denby…

Collected my new campervan from Denby Campervans yesterday. From the outset the staff have been willing to share their vast knowledge of their product, they’ve been informative and provided a totally professional customer service experience, absolutely great to deal with, how refreshing👍Special thanks to Lloyd, the reason we purchased from you and Leanne who kept me regularly updated with progress. Thank you Team Denby👏👏

February 28, 2024
Unprompted review
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Reply from Denby Campervans Ltd

We are so grateful for your lovely review! Thank you for choosing us, we are always here to help!! Don't forget to update us with pictures! Best, Denby

Rated 5 out of 5 stars

Very satisfied

Excellent customer service and brilliant new van delivered at very reasonable cost. The one star entry below is a mistake by the wife who was trying to input her first ever review and we can’t find a way to remove it.

February 23, 2024
Unprompted review
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Reply from Denby Campervans Ltd

Hi David, Thank you for your review. I believe you may have figured out how to remove your pervious review as I can't see it now. We wish you all the best with your new camper and we are only a phone call away if needed.

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Rated 5 out of 5 stars

AMAZING COMPANY!

Bought my campervan from Denby in 2021. Chose to buy a brand new one because it came with 3 year warranty from VW. Van recently had a fault that meant the Diesel guage wasn't going down, so made it look like had full tank even when empty. VW said it wasn't covered under warranty for that because converter had fitted a diesel heater......it was nothing to do with the diesel heater. Lloyd at Denby booked my van in, found the fault after thoroughly looking for 3hrs and took me into the workshop to actually show me and explain. VW hadn't found the fault. Lloyd rang VW who said I'd be waiting a couple of months before they could book me in! Lloyd contacted another VW certified garage to fix the van and dealt with everything.....and VW are now paying because its a van fault covered by warranty despite what they'd initially said. Denby/Lloyd went above and beyond to sort a problem that had nothing to do with them really - I'm really grateful to them. Their aftercare and service can't be faulted. I'd definitely recommend this company - and I love my van!! Thanks again Lloyd!

February 12, 2024
Unprompted review
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Reply from Denby Campervans Ltd

Hi Samantha, thak you SO much for your review, we are always here to help and only a phone call away!! All the best, Denby and Billy the Dog, p.s thanks for occupying him :)

Rated 5 out of 5 stars

We picked up our new Vw camper last…

We picked up our new Vw camper last week.

Nothing was too much trouble, no pressure sales, everything explained in great detail and great communication.

The van was ready on time with no issues.

Steve has a great knowledge and was a pleasure to deal with.

Darren and Kate

January 27, 2024
Unprompted review
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Reply from Denby Campervans Ltd

Hi Darren and Kate, thanks so much for your review, we hope you have wonderful adventures in your new Denby Camper :)

Rated 5 out of 5 stars

Denby resolve the 20 year itch!

We've only been thinking about purchasing a campervan for 20 years so to say we chose carefully would be an understatement. We settled on Denby for their value, choice and quality, but especially for their 'unpushy' sales and friendly advice. Initially we called by the Leek showroom unannounced but Lloyd immediately gave us his time and knowledge and we soon knew we'd come to the right place. That enthusiasm runs through the whole team and Leanne helped us spec' upgrades and arranged a test drive before purchase. A hassle-free 3 weeks later we drove away our lovely new van following an expert handover demo by Stacey (much needed for camper newbies) and Steve's efficient paperwork. A special thanks to all those mentioned, but to everyone at Denby for their professionalism and quality product- we would definitely recommend this company based on our 5 star buying experience.

February 1, 2024
Unprompted review
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Reply from Denby Campervans Ltd

Hi Steve, thanks so much for this review, i have passed the message on to the rest of the office. I hope the 20 year itch is now fullfilled ;) Best, Denby

Rated 5 out of 5 stars

Very Friendly and helpful team!

Very Friendly and helpful team, Helped with a roof repair on my vehicle. Fantastic Service.
Thanks Again Denby Campervans

January 11, 2024
Unprompted review
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Reply from Denby Campervans Ltd

Hi Luke, thank you for your kind review, wishing you the best. Best, Denby

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Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. The sales staff were friendly, knowledgeable, and definitely not pushy. I chose a VW camper that had the specs I needed and added a bike rack and upgraded the conversion. The camper was ready bang on time, and the handover was comprehensive which we needed as this is our first camper. The van itself was excellent in quality and everything we had asked for was there. A couple of minor niggles were sorted without question leaving me just as impressed with the after sales service. I absolutely love my van and can highly recommend Denby.

January 7, 2024
Unprompted review
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Reply from Denby Campervans Ltd

Hi Steve, thank you so much for this wonderful review it means a lot! We hope you have great adventures!! , Best, Denby

Rated 5 out of 5 stars

I give 5 stars as when I emailed this…

I give 5 stars as when I emailed this company for quotes to do work on my van. They responded very fast with detailed email on price and times they could do it.
As I live in Southern Ireland I’m trying to find a place closer to home. I wish every company was as fast at responding as Leanne in Denby campers.
Definitely recommend to everyone to give this company a shout and see what they can do for you!

December 22, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Jessica, thank you so much for your wonderful review, i have passed the kind words onto Leanne! Best, Denby

Rated 5 out of 5 stars

Brilliant after sales care

Had a problem with my diesel heater, called Denby and was booked in straight away. Went today and a brand new heater fitted for me! Wow ! Amazing after sales care. So glad I chose Denby for my campervan, the team are always there to help.
If you’re looking to buy a new van , you won’t go wrong choosing Denby Campers 👍 Thanks again guys

December 11, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Jill, thank you so much for your fab review it means so much! Enjoy your adventures <3 Denby :)

Rated 5 out of 5 stars

Use Denby, you won't be disappointed

I like to do a bit of research when planning a major purchase, and having a wife who knows exactly what she wants, dictated that we needed a new conversion.
Finding a company reasonably local was a bonus, the five star reviews looked promising.
We found the base vehicle that we wanted and then it was over to my wife to decide on the interior colours and finishes.
The team at Denby did a first-class conversion, it was everything I hoped for and more.
The hand over by Stacey was excellent, her patience with two new campervaners was great.
Leanne and Robyn answered all my emails and nothing was too much of a problem.
We feel ready for the open road!
We highly recommend Denby and all the team. Thanks from Steve & Gail

November 30, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Steve! Thank you so much for our lovely review! Don't forget to send us over pictures of your adventures. (instagram, facebook, email), Best, Denby :)

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Rated 5 out of 5 stars

Just called back in to Denby for…

Just called back in to Denby for another pop top repair. Absolutely brilliant after sales . They are such lovely people always willing to help. Enjoying our Denby camper so much

November 8, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Paul, hope your well! It was no problem at all, enjoy your camper :) Denby

Rated 5 out of 5 stars

Not their van & not their problem but…

Not their van & not their problem but Denby sorted it there & then on a Saturday morning. Only a 20 minute job but couldn’t find anyone else with the expertise. Great advert for customer service ✔️

October 28, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Stephen I hope you and your pup are well :) Thank you so much for this fabulous review, we are here to help anytime!! Best, Denby

Rated 5 out of 5 stars

Great service

I bought a used camper from a private sale, it needed 2 hinges and a catch. I contacted the original converter who weren't interested. I went to Denby Campers with the locker door, they were very helpful and resolved the problem with no charge.

October 9, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Stuart! I hope your well :) We are here to help anytime.
Best, Denby

Rated 5 out of 5 stars

Kindness in helping a lady in her 'hour-of-need!'

Today I accompanied my friend to the Denby premises, as a sliding-door on her camper (Merc. Sprinter not the VW carriages that the company specialise in...) would not shut. It was apparent that the mechanism had failed. Jonathan was sympathetic & asked that the vehicle be left with them so that they could try & resolve the problem. Although the staff were working on their projects, there was a 'phone call less than 2hrs. later, stating that the problem had been temporarily remedied. (A specific Merc. part would need to be acquired in order to effect a permanent repair...) My friend was then able to continue her journey knowing that the camper was secure for her & her 2 dogs.
For this incursion into their working day, there was no charge whatsoever!! In this day-&-age such service, with no charge for what was a fiddly & possibly time-consuming job, restores one's faith in human nature! Having visited the workshop & showroom, I was very impressed by the 'state-of-the-art' facilities, quality of workmanship & the professionalism & friendliness of all the Denby personnel.
I have no hesitation in recommending this company to anyone considering a campervan & I would like to thank Jonathan & his colleagues for helping my friend in her hour-of-need!

September 21, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Geoff, it was our pleasure to help! Thank you so much for the kind review! We hope you have sorted your van door now :)

Best,
Denby Team

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Rated 5 out of 5 stars

Absolutely fantastic and couldn’t…

Absolutely fantastic and couldn’t recommend enough. Quality and great service throughout!

September 16, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Arun,

Thank you so much for the lovely review we really appreciate it. Enjoy your new adventures :)

Best, Denby Campervans

Rated 5 out of 5 stars

Very Impressed

Denby sourced a one year old T6.1 LWB and converted it with some extra mods such as a RIB bed. Took delivery in December 2022. Excellent, friendly service. A few shake-down problems were sorted straight away and have absolutely enjoyed the 'van since then. Wouldn't hesitate to recommend them.

September 14, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Philip,

We are so glad you and your camper are enjoying your adventures! Don't forget to send over pictures to our socials :)

Best, Denby Campervans

Rated 5 out of 5 stars

Rock-n-roll bed fixed for free

I bought one of their converted T6's in 2019. Still going strong 50,000 miles later. Had a problem with the rock-n-roll bed and took it in for a fix. An hour later, all done, plus a new 12 volt connecter point which needed replacing. No charge. What a service. Going back in the spring for some solar panels.

September 11, 2023
Unprompted review
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Reply from Denby Campervans Ltd

Hi Joseph,

We are always more than happy to help you! Thank you for being a loyal customer!

Best, Denby Campervans

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