Denelli Italia Reviews 

694
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the staff is exceptionally knowledgeable, patient, and provides wonderful guidance during showroom visits and purchases. People are genuinely thrilled with the stunning modern designs, comfort, and premium high quality of the furniture pieces. However, some people mentioned that delivery times can occasionally be quite slow or experience noticeable delays. Despite these occasional waiting periods, shoppers remain very happy with the beautiful items they ultimately receive and set up in their homes. Buyers consistently appreciate the professional assistance and recommend visiting the displays to find perfect custom furniture.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the furniture as beautifully made,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the craftsmanship and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting helpful staff and professional delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from this Company. We received our tables and they are great quality. Excellent service from ordering right through to checking delivery to them being delivered. The delivery dr... See more

Company replied

Rated 5 out of 5 stars

Met by Vishal when we arrived at showroom. Very friendly and knowledgeable. Took time explaining various options and finally sorted out a great price once we decided on what we wanted. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

I was unaware of certain things therefore had queries - the owner was kind enough to patiently tell me about various options. He seems very passionate about what he does and excels in this area as he... See more

Company replied

Rated 5 out of 5 stars

Superb service. Denelli has shown professionalism throughout our journey: helpful in answering our queries prior to placing the order, updating us regularly on the state of the order and providing us... See more

Company replied


Company details

  1. Furniture Store
  2. Sofa Store

Written by the company

For over 20 years, Denelli Italia has been helping customers create beautiful homes with premium furniture that combines exceptional craftsmanship, timeless design, and lasting comfort. We specialise in Italian-inspired sofas, dining furniture, bedroom furniture, and contemporary home furnishings, working with trusted European manufacturers who share our commitment to quality. Our collections feature luxurious Italian leathers, premium fabrics, solid hardwood frames, and carefully selected materials designed to provide years of enjoyment. Many of our furniture pieces are made to order, giving customers the freedom to choose from an extensive selection of colours, materials, and finishes to create furniture that perfectly suits their home and lifestyle. Our experienced team is passionate about delivering outstanding customer service from the moment you begin your search through to delivery and aftercare. We pride ourselves on offering honest advice, expert product knowledge, and a personal service that has earned the trust of thousands of customers over the past two decades. Thank you for choosing Denelli Italia. Every review helps us continue improving our service and gives future customers confidence when investing in quality furniture for their home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(694)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited Show room some weeks ago had…

Visited Show room some weeks ago had lots of technical and pricing info on the day .
Very helpful staff and lovely showroom.
Ordered our furniture today dealing with Vishal who was professional and friendly .
Can’t wait to see my beautiful fufniture .
Betty

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Quality and service as described.

We bought a Rumi sofa from Denelli. We were a little apprehensive as we were not able to see it in the showroom but the website pictures combined with the additional information, pictures plus a sample from Vejay convinced us. We are delighted, it is just as described with a high quality leather in the sample colour. We were promised delivery before Xmas and that promise was kept.
With many thanks to Vejay for his help and guidance.

December 19, 2024
Unprompted review
Rated 2 out of 5 stars

Not sure now

First purchase of tv unit was OK. Product lovely. No damage and very helpful delivery guys. Thank you. Second recent purchase of matching side table not so good. Each order i asked them, Danelli Italia, Milton Keynes to confirm they would set up any items that need it and they would take all packaging away. It was confirmed as a yes to both. I was told they use a premium courier who specialises in making sure every delivery goes smoothly as promised. Please bear in mind Danelli Italia also request a premium cost and you do have to wait weeks just so they can hold back until they are passing your area, even if it's sitting there already in their warehouse. Anyway second delivery today and literally dropped at my door and refused to set up or take packaging. I know they may respond saying why and to please contact us but already have and not listened to. Danelli, it is fine if you do charge extra for this service however please make it clear to customers and give them the option. I was definitely not told. I was away and a kind elderly neighbour waited in for me. You totally ignored my wishes left with him. Shame on you.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Denelli Sofas to Sunderland

Met Vejay and worked through the options on the sofas and then did the measurements for the modular sofas we had chosen.
There were two separate modular sofas, one for ground floor, the other for the first floor and the room dimensions made the sizing complicated but Vejay was excellent and very professional throughout.
Orders were placed and delivered from Italy on schedule.
Delivery and assembly team were prompt, polite and professional and the modules were assembled in a couple of hours and all packaging removed.
Excellent service.
We have since placed an order for some mirrors and they are again on time with delivery due next week.
Thanks to Vejay and the team at Denelli.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Best furniture

The furniture I purchased for dining area was good in quality, sturdy and finishing work was also excellent.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Quality

Denelli Italia was recommended my a family member.We went to the showroom and was served by Vishal.He advised us of the different combinations for our new sofas.The sofas are really beautiful and excellent quality and I thoroughly recommend Denelli Italia

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and the quality of products met our expectations with a higher standard. worth the amount you pay.
Overall, very pleased and a special thanks to Vish at Danielle Italia. Highly recommend.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great sales experience

Sofa hasn’t arrived yet but the sales experience was first rate. The showroom is packed with furniture laid out in an accessible way that showcases the ranges. The staff were brilliant, providing input if requested but otherwise leaving you to get on with it. The furniture range is extensive with numerous configurations, shapes and sizes with plentiful fabrics and leather choices layered on top. A thoroughly first rate experience without any hard sell.

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Purchase

The Sofa set I purchased is not only comfortable but also features outstanding finishing. I am highly satisfied and already considering buying more items from them in the future.

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer experience ever

I have placed my second order for furniture with Denelli Italia and also in this instance they have been amazing. Vishal and his team are professional and make their best to make the experience smooth for their customers.
I have previously purchased a media TV unit and a hallway composition. This time I have purchased a dining set and some shelving units. Denelli Italia has the best Italian furniture brands and the best customer service. In both occasions everything was done right first time, with no issues or surprises at delivery of the items. Highly recommend Denelli Italia.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

So happy with our sofa!

Large showroom to view furniture and expert sales team to help. We had a huge choice of finishes available, to make the sofa just what we wanted. Delivered to the room of our choice and unpacked with all packing removed for us.
Highly recommend!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE
From the moment we walked into the beautiful showroom, the team were very professional, honest and friendly. They never pushed/forced us and gave us time to think through the various options.
Very price competitive as well.
Would definitely recommend!

November 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look