Derwent Living Reviews 

210
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I was just wondering if anyone knew if I’d be allowed to swap to a 2 bed house with Derwent living. I’m currently in a one bed flat but it’s too small as my grandson stays here a lot whilst his mum... See more

Rated 3 out of 5 stars

A stressful and frustrating start, having recently moved into my new flat. Several attempts to get the gas uncapped bouncing back and forth between derwent and their contractor. Have been pestered sev... See more

Company replied

Rated 1 out of 5 stars

Derwent Living Derby - never available, never answer calls ( systems always down). My partner is trying to sell his flat and has somebody interested to buy 100% - can we get hold of them to organise... See more

Company replied

Rated 1 out of 5 stars

Ignorant housing associataion with ignorant housing officers... Never answer emails...or social messages... Renting with them past 2 years...payments all made and they cant be arsed write me a small l... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Derwent Living is a ‘profit for social purpose’ organisation providing affordable housing to suit a range of lifestyles. Part of the Places for People Group. As well as homes to rent for people on lower incomes, Derwent Living offers properties for retired people, homes for sale through part-buy, part-rent schemes, residential lettings and key-worker accommodation. Derwent Living’s primary focus is providing good, affordable housing and improving services for residents through greater resident engagement and involvement.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(210)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Realy good comadation but the kichens…

Realy good comadation but the kichens needs up grade but other then that realy nice flats and very peacefull

June 13, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Advertisement
Rated 5 out of 5 stars

They have nice houses.

June 10, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

New tenant review

Very welcoming and so far they seem to be proactive and ensure that you are settled in as a tenant and will try to assist you as much as possible.

June 10, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

Can't grumble

I was on Derby Homes homefinder since January 2019 and not heard anything back from them even though I had contacted them several times. Derwent were very quick once my application had been processed so can't grumble about anything they have done the flat is perfect

June 10, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

No problems so far

No problems so far. Everything has been explained carefully

June 10, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Advertisement
Rated 5 out of 5 stars

My home

I love my home safe stable home repairs done its perfect I'm so in Love with it cant believe it is mine still

June 3, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

Everything went very smoothly from the…

Everything went very smoothly from the informal offer.
Thank you.

June 3, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Rated 4 out of 5 stars

👍good

👍good ... nice ... friendly

May 26, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

From finding the flat to signing was…

From finding the flat to signing was just a matter of about 3 weeks for all the processing to be completed.
I was informed of everything as it happened and then again as I was accepted.
I'm truly grateful for my new home.
Derwent living are simply great at helping.
Thankyou Derwent living!

May 17, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Advertisement
Rated 5 out of 5 stars

We are very happy in our new home

We are very happy in our new home. The process has been a simple one with only one complication (delay of build). Lovely staff all very helpful

May 17, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Rated 4 out of 5 stars

New to Derwent

Move went well and no problems,nice home.neighbours are nice and friendly too.

May 16, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

So happy here

So happy here, derwent have been amazing with repairs etc from day one. If there's ever been a problem I've rang and they've dealt with it straight away or if their unable to have had someone to call me back promptly! Love it here!!

May 16, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

I would recommend Derwent living to…

I would recommend Derwent living to anyone who wants to be rehouse and they was very helpful to me to run up to me moving to one of there houses

April 20, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/

Advertisement
Rated 4 out of 5 stars

No comments.

April 12, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

After 9 months of not being able to get…

After 9 months of not being able to get outdoors, because we were in a first floor apartment the bungalow will be amazing for my wife after being disabled after a nasty stroke. Well done Derwent.

April 12, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you are happy in your new home. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

I love it....

I love it .....

April 12, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

Great customer services

Great customer services!
Would definitely recommend

March 21, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/

Advertisement
Rated 4 out of 5 stars

Derwent living were fantastic very…

Derwent living were fantastic very helpful & efficient, l would of given 5 stars were it not for the large amounts of paint over light switches window frames ect. But thats easy to fix.

March 18, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

The staff are so helpful and the place…

The staff are so helpful and the place is summed up in one word Fantastic -

March 9, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/

Rated 5 out of 5 stars

Really good service

Really good service, dealt with my repair in as quick as possible, lover customer services.

March 8, 2019
Unprompted review
Derwent Living logo

Reply from Derwent Living

Thank you very much for your positive feedback, we are very pleased to hear that you have had a good experience with Derwent Living. If you have any further feedback or suggestions please visit our website https://www.derwentliving.com/contact/feedback/

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look