DesignMyNight Reviews 9,770

•

4.1

Media Company

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Review summary

Created with AI, based on recent reviews

Evaluating 2,031 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their effort, intelligence, and accommodating nature, making interactions pleasant. The overall user experience is often described as incredible, well-organized, and full of positive energy, with many people highlighting the ease of booking and the enjoyable atmosphere. However, some people were dissatisfied with certain aspects of the service, noting issues like slow replies or conflicting information. Additionally, some reviewers mentioned that the location could be difficult to find due to poor signage, and the booking process occasionally led to confusion regarding event details or login issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being friendly,... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website easy to... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the superb and 5-star service,... See more

Location

Consumers find location to be ambiguous, with some praising venues as excellent, beautiful, or great for... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers found the process... See more

Reviews shaping this summary

The process is painless enough, but my login details failed so I had to do the guest thing. I set up Design my night account stuff last year and it clearly wasn't sticky with your organisation.

We all had a super day , but there were some in the party that could not attend at the last minute , so there were extra meals left over , but before we could ask for doggy bags , the food was take... See more

Company replied

We didn't really think the organization was great. But you could see how much effort the team put in. The location is simply beautiful for an evening like this. We made the best of it. Thanks anyway f... See more

Company replied

Company details

About DesignMyNight

Written by the company

DesignMyNight is the UK's best hospitality discovery website helping millions of people a year find great things to do. Find and book the UK's best bars, restaurants, pubs and experiences in London, Manchester and beyond, from brunches, immersive nights out and bottomless events, to romantic dining, luxury restaurants and quirky cocktail bars.

DesignMyNight is not an event organiser or venue owner, but a marketing tool and software engine for experiences and sites across the UK.

For more help with ticket queries or bookings questions, please email support@designmynight.com VISIT THE SITE

Contact info

4.1

Great

10K reviews

5-star

4-star

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2-star

1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 4, 2026

Straight forward and easy to complete

March 3, 2026

Reply from DesignMyNight

Mar 4, 2026

Hi Kimberley! Thanks for letting us know. It’s great to hear the website worked well and made your experience hassle-free.

Mar 4, 2026

Birthday Burlesque

Quick and easy to use and now very much looking forward to the show

March 3, 2026

Reply from DesignMyNight

Mar 4, 2026

Hi Nicki! Thanks for letting us know. It’s great to hear the website worked well and made your experience hassle-free.

Mar 3, 2026

Good easy to use website.

March 3, 2026

Reply from DesignMyNight

Mar 4, 2026

Hi Adi, thank you so much for your review. We really appreciate it and love that you enjoy using our website.

Mar 3, 2026

Essy booking

March 3, 2026

Reply from DesignMyNight

Mar 4, 2026

Hi there, thank you so much for your review. We really appreciate it and love that you enjoy using our website.

Mar 3, 2026

The type of ticket showed incorrect time details

The type of ticket showed the time slot as "10am to 11am" but the date and time section below shows "11:00 to 11:00"
This is very confusing for planning the time to arrive. I suspect someone made a typo when setting up the ticket details and the time should actually show "10:00 to 11:00"

March 3, 2026

Reply from DesignMyNight

Mar 4, 2026

Hi John, Thank you for your review. We will be sure to pass it on to the relevant team.

Mar 3, 2026

It was very quick and easy to purchase a ticket for the event I'm wanting to attend.

March 2, 2026

Reply from DesignMyNight

Mar 3, 2026

Hi Neil, thank you for your review! It’s great to hear the booking process worked well for you. We know how important it is for things to be quick, clear, and stress-free, so we’re glad your experience was smooth.

Mar 2, 2026

Payment was so difficult

Paying was a nightmare I nearly gave up.

March 2, 2026

Reply from DesignMyNight

Mar 3, 2026

Hi there, thank you for your review. We’re sorry to hear you had issues using our website. Your feedback is important and we’ll pass this onto the relevant team to help improve future bookings.

Mar 2, 2026

Slightly patchy experience

Quite an easy purchase experience, marred a little by the tickets not being able to be saved direct from the website or added to Apple Wallet (internal server error). The email confirmation contained the tickets though so more of a niggle than an actual problem.

March 1, 2026

Reply from DesignMyNight

Mar 3, 2026

Hi Donna, thanks for your review. We’re glad you found our website easy to use and your booking straightforward. We hope your next visit is just as simple.

Mar 1, 2026

Easy to book

March 1, 2026

Reply from DesignMyNight

Mar 3, 2026

Hi there, thanks for your review. We’re glad you found our website easy to use and your booking straightforward. We hope your next visit is just as simple.

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