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Destination2 Reviews 

27,431
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,893 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and remarkably patient when organizing complex holiday itineraries. Travelers also note that agents offer highly competitive prices, answer questions promptly, and ensure every single detail of their trip is perfectly arranged. Some reviewers were not happy with customer service, specifically mentioning slow email responses and difficulties reaching support representatives by phone. A few people also felt that follow-up assistance after booking was lacking when they needed help handling subsequent changes or complaints. These consumers expressed frustration about feeling ignored when trying to resolve issues regarding their accommodations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that advisors are consistently polite, professional,... See more

Booking process

Clients share positive opinions on booking_process, frequently praising the seamless and straightforward... See more

Holidays

People report positive experiences with holidays, often highlighting the helpful and informative staff who... See more

Service

Customers consistently note positive experiences with service, highlighting knowledgeable and friendly agents... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful agents who make booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So thankful to Stephen for his help today in helping to source an extra room for our upcoming Sharm trip. He took the stress out of our last minute booking and ensured our existing room requests wer... See more

Rated 5 out of 5 stars

Booking our holiday was made easy by the extremely helpful Alan who listened to what we wanted and quoted us the package that met our requirements. He kept us informed at each step. Phone calls and e... See more

Rated 5 out of 5 stars

We called destination 2 and spoke with Matt to book our honeymoon to the Maldives! Had a really great booking experience, Matt was super helpful and informative, booking everything in for us easily, w... See more

Rated 5 out of 5 stars

I wanted to book a 35 day three centre holiday in the far east. Nikita did an amazing job of sorting out all the flights transfers and giving hotel suggestions. It took me a while to choose what I wa... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(27,431)

4,661 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and patient

Gavin spent a great deal of time ensuring that all aspects of my booking were perfect, checking hotel and airline. He was very patient answering all my questions, and saying that I could ring back if I needed more assistance. It gave me great confidence in my booking, especially as I'm going to the Middle East.

August 3, 2026
Rated 5 out of 5 stars

Maldives Booking

Stephanie was very helpful and supportive. i have used D2 before and they have always been very good whilst remaining competitive.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful customer service

The room options on the webiste were a bit confusing so we called up and Sohit was very helpful and explained everything. He even manaed to get us a really good price and was very patient with all of our questions whilst we booked the rooms with him. Sohit made our booking experience very smooth.

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Stephen enough

I cannot recommend Stephen Jones enough, I have booked two holidays through Stephen and he not only found me better deals then I could find anywhere else, he’s went above and beyond to make sure the whole process was smooth and easy to understand. Will only be booking through Stephen from now on!!

August 3, 2026
Rated 5 out of 5 stars

Holiday with Destination2

I would just like to say that Sohit as been great again helping me book my holiday for next year .... he helped us with this year's holiday and we had a great time ....Destination 2 have been very helpful all the way through

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Exellent service

I am so happy I have booked my chosen hotel in Mauritius through Destination 2. I now have a booking at a top hotel at the best price and it was thanks to the service I received from Nadine at Destination 2. I do not consider myself entirely stupid but I hate computers, and making automated bookings. Sometimes I just long to talk to a human being. Nadine could somehow see that I was struggling to make the payment and took the trouble to telephone me. She immediately put me at ease and talked me through the whole process which was so much easier than I was making it. Many, many thanks.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and good prices

The advisor, Nikita, was helpful, patient and well informed, talking me through many different options and possibilities for my holiday, without any pressure to buy. She obtained a very good price for the trip I eventually chose, and followed up quickly with confirmation and extra information. Based on this, and one previous experience, I would recommend this company.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Joseph

Joseph, was very helpful with planning our trip as he was last year and responded promptly to any questions and changes we wanted to make to our trip. Would recommend 100%.

August 2, 2026
Unprompted review

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