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Destination2 Reviews 

27,401
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,930 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and patient staff who carefully guide them through every detail and answer all questions. Travelers find the booking process remarkably smooth and efficient, successfully securing excellent packages tailored precisely to their preferences. Many consumers express great confidence in their arrangements and state they would happily use the service again. However, some customers also noted frustrating issues regarding unexpected hotel discrepancies and undisclosed additional charges upon arrival. Some reviewers were not happy with slow response times from customer support when trying to resolve urgent problems or amend bookings.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professionalism, extensive knowledge, and polite... See more

Booking process

Customers report positive experiences with the booking process, describing it as seamless, straightforward,... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and friendly customer service... See more

Service

Consumers find service to be positive, highlighting helpful and professional experiences from start to... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang up at 7:50pm on a Friday (Quite late!) Dan S was absolutely brilliant and so patient, my Mum & I wanted to book two separate bookings one for my parents and one for my partner, myself and unborn... See more

Rated 5 out of 5 stars

Brilliant customer service from Nadine Edwards. She returned my holiday request in super quick time quoting a really competitive price. She answered all my questions and was very knowledgeable. It... See more

Rated 5 out of 5 stars

Best prices for the Maldives. We booked online excellent website clear and easy to navigate. We decided to change our booking and where able to get straight through to a representative who was very he... See more

Rated 5 out of 5 stars

Gavin spent a great deal of time ensuring that all aspects of my booking were perfect, checking hotel and airline. He was very patient answering all my questions, and saying that I could ring back if... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,401)

4,616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and good prices

The advisor, Nikita, was helpful, patient and well informed, talking me through many different options and possibilities for my holiday, without any pressure to buy. She obtained a very good price for the trip I eventually chose, and followed up quickly with confirmation and extra information. Based on this, and one previous experience, I would recommend this company.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Joseph

Joseph, was very helpful with planning our trip as he was last year and responded promptly to any questions and changes we wanted to make to our trip. Would recommend 100%.

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Experience hassle free holiday bookings

Great advice, knowledge, recommendations, 2nd time I've used Destination 2. Great 1st Experience and very happy with this trip planning too, would definitely recommend to anyone. Dan was full of advice and knowledge.

August 1, 2026
Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my holiday with Destination 2. The service was excellent from start to finish. Tracy, my advisor, was very friendly, helpful and knowledgeable, taking the time to answer all my questions and make sure everything was arranged perfectly. She made the whole booking process easy and stress-free. I have used Destination 2 previously and would happily use them again. Highly recommended!

July 31, 2026
Rated 1 out of 5 stars

Stephanie was very approachable and…

Booking our holiday with Stephanie was a pleasant experience, and the holiday itself has been enjoyable. Unfortunately, this has been overshadowed by the completely unacceptable handling of our airport transfers. Before travelling, we identified that the transfer had been booked with the wrong hotel details and immediately contacted customer services by both email and telephone. Despite being assured the issue would be treated as a priority, it was never corrected.
As a result, we were left stranded at Heraklion Airport at 3:00am with our children, as the transfer company refused to take us to the correct hotel. We had no choice but to pay for a taxi at our own expense. Multiple follow-up emails have gone unanswered, and our return transfer still shows the wrong hotel details. The lack of communication, failure to rectify a known error, additional expense, and unnecessary stress have been extremely disappointing. This level of customer service is unacceptable, and based on this experience, I would never book with Destination2 again.in response to your reply, we are still waiting for our return transfer confirmation - we are now 4 days into our holiday. I was hoping this time would have been more than enough time to amend hotel details.

July 31, 2026
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Reply from Destination2

Hello Syeda Sultana and thank you for your review. We're very sorry to hear you are disappointed and had such an experience. We do note that you made contact with us on your day of travel to inform us of a discrepancy you had noticed relating to the transfer however unfortunately, this did not give us sufficient time to be able to rectify the issue highlighted. We apologise for any inconvenience experienced as a result of this, and we will continue correspondence with you via the appropriate channels in order to reach a resolution. Thank you.

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