Rang up at 7:50pm on a Friday (Quite late!) Dan S was absolutely brilliant and so patient, my Mum & I wanted to book two separate bookings one for my parents and one for my partner, myself and unborn... See more
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Review summary
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Reviews shaping this summary
Brilliant customer service from Nadine Edwards. She returned my holiday request in super quick time quoting a really competitive price. She answered all my questions and was very knowledgeable. It... See more
Best prices for the Maldives. We booked online excellent website clear and easy to navigate. We decided to change our booking and where able to get straight through to a representative who was very he... See more
Gavin spent a great deal of time ensuring that all aspects of my booking were perfect, checking hotel and airline. He was very patient answering all my questions, and saying that I could ring back if... See more
Company details
Written by the company
With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.
Contact info
United Kingdom
- www.destination2.co.uk
4.6
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Phil made booking really easy 5*
Phil made booking really easy. Sorted a great flight and price. Would definitely use again.
August 8, 2026
Julie our booking operator
Julie our booking agent was very professional & informative. Everything was made so easy with Julie.
Would recommend Cruise2.
August 8, 2026
Unprompted review
Chris Blackwell was excellent
Chris Blackwell was excellent, knowledgeable very good customer service.
August 8, 2026
Great service
Great service. Phone answered straight away. Chris, who we dealt with, was helpful and easy to understand.
August 8, 2026
We were told a different price by two…
We were told a different price by two different people, also was told the hotel was bed and breakfast, and when we received paperwork it says room only ,not happy
August 8, 2026
Reply from Destination2
Hello John Cawley, thank you for your review and we're sorry to hear you are disappointed. However, we see that this was an online order where you would have been presented with the pre-cruise stay details which confirms this is on a Room Only basis. We're sorry if this was overlooked. Additionally, you will have been required to accept our Terms and Conditions before proceeding to place your order on our website. Within these Terms, it is explained that once an order is placed, each supplier will require a short period of time to check to see if your chosen services are still available and at the price quoted. If the requested arrangements are available but not at the price quoted, we will contact you with the revised cost and give you the option to either proceed or cancel. In your case, we can see this is exactly what's happened and you chose to proceed at the new cost.
Excellent customer service
Very fast response on email when I had an issue with a booking. Excellent customer service!
August 8, 2026
I booked with Tracy Jagger this morning…
I booked with Tracy Jagger this morning and she was excellent. She was extremely patient, helpful and friendly and a credit to your company. Many thanks Tracy.
August 8, 2026
Unprompted review
Avoid at all costs!!!
Avoid at all costs!!!
We booked holidays to Maldives in May but due to the FCDO advice not to travel through the Middle East We couldn’t travel. Destination 2 didn’t offer alternative route and ignored cancellation request. They are terrible at communication and you can’t call them. We are still fighting to get money back.
They were pushing us to travel against FCDO advice.
They deserve to be closed down. The worst company I ever came across.
April 16, 2026
Reply from Destination2
Hello Svitlana C and thank you for your review. Kindly note that as per your record, at the time your cancellation request was received, your flights were still due to fly as planned and we therefore were unable to look at alternative options at that stage. Nonetheless, your cancellation request was actioned when it became possible, and a full refund logged with our accounts department. Whilst this was in progress, you submitted a chargeback which then removed your booking from the refund journey whilst we allowed for the chargeback process. We trust you were aware of the associated timescales when deciding to submit such. Our records show that a full refund has now been given via the chargeback process, and we would therefore direct you to your card provider(s).
We have used destination 2 multiple…
We have used destination 2 multiple times for our visits to the Maldives and have always been delighted. Our most recent booking (August26) has been dealt with by Nadine and she has been superb. She has been very helpful and professional and will continue to use Nadine and Destination2 in the future
August 8, 2026
Unprompted review
Alfie was absolutely amazing when we…
Alfie was absolutely amazing when we booked our cruise. He was patient as we had a lot to consider and went through every step and answered all our questions. Oh and did I forget the price WOW! Thank you destination 2, this is our 2nd booking with them and couldn’t be happier. Keep it up 👍
August 2, 2026
Nikita Boshoff was very kind friendly…
Nikita Boshoff was very kind friendly and helped me to change flights at last minute notice and arranged pick ups. Was very patient with me and sent me numerous emails ensuring everything was ok.
Thank you Nikita for all your help.
July 31, 2026
Unprompted review
Terrible customer service
We had a holiday booked to go to Abu Dhabi but as everyone knows the area is still very volatile and prone to change almost on a daily basis. We contacted Destination 2 to discuss our options. The Foreign Office were still advising people not to travel to the UAE. It was coming up to the date for us to pay for our holiday and we wanted to know what options we had given the situation. Destination 2 did not return calls or emails and come the date of payment they have kept our deposit despite over a dozen attempts to contact them to discuss what our options are. It seems like Destination 2 see the plight of their customers as an easy way to make some quick money. Their customer service is appalling and there is no complaint procedure on their website just a link to their customer services with whom we have made contact countless times to no avail.
May 28, 2026
Unprompted review
Reply from Destination2
Hello Jamie Bryant and thank you for your review. We're sorry you have cause to write such a low-rated review and are disappointed. However, we would point out that you are not the lead passenger of the booking and as has been explained in our email reply, we do require that the lead passenger contacts us from the email address we hold on file. Once received, our Customer Services Team will be happy to assist you further in relation to available options. We're sorry if the lead passenger has sent correspondence which has not been met with a response thus far, as the team have been prioritising affected bookings due to travel imminently and we appreciate your patience.
Destination 2 were a pleasure to deal…
Destination 2 were a pleasure to deal with, keely was very understanding great with my disability needs. Organising our Orlando was seamless, keely was outstanding very knowledgeable highly recommended
August 7, 2026
Unprompted review
Excellent communication and the whole…
Excellent communication and the whole booking experience was very straightforward
August 1, 2026
Unprompted review
Finn made the booking very simple and…
Finn made the booking very simple and we can’t fault anything.we was also really happy with the price we secured for entire holiday to Dubai
August 7, 2026
Very nice spoken Lady and helpful
August 7, 2026
Unprompted review
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