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Destination2 Reviews 

27,387
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,930 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and patient staff who carefully guide them through every detail and answer all questions. Travelers find the booking process remarkably smooth and efficient, successfully securing excellent packages tailored precisely to their preferences. Many consumers express great confidence in their arrangements and state they would happily use the service again. However, some customers also noted frustrating issues regarding unexpected hotel discrepancies and undisclosed additional charges upon arrival. Some reviewers were not happy with slow response times from customer support when trying to resolve urgent problems or amend bookings.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professionalism, extensive knowledge, and polite... See more

Booking process

Customers report positive experiences with the booking process, describing it as seamless, straightforward,... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and friendly customer service... See more

Service

Consumers find service to be positive, highlighting helpful and professional experiences from start to... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang up at 7:50pm on a Friday (Quite late!) Dan S was absolutely brilliant and so patient, my Mum & I wanted to book two separate bookings one for my parents and one for my partner, myself and unborn... See more

Rated 5 out of 5 stars

Brilliant customer service from Nadine Edwards. She returned my holiday request in super quick time quoting a really competitive price. She answered all my questions and was very knowledgeable. It... See more

Rated 5 out of 5 stars

Best prices for the Maldives. We booked online excellent website clear and easy to navigate. We decided to change our booking and where able to get straight through to a representative who was very he... See more

Rated 5 out of 5 stars

Gavin spent a great deal of time ensuring that all aspects of my booking were perfect, checking hotel and airline. He was very patient answering all my questions, and saying that I could ring back if... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(27,387)

4,608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time booking with Destination2

First time booking with Destination2.
Nadine was a breath of fresh air. She went above and beyond to sort our perfect holiday. Will definitely use again and recommend to friends and family.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome as usual

Awesome as usual. Right hotel option at the right price. Easy website booking and email confirmation. Would highly recommend Destination 2.

August 6, 2026
Rated 5 out of 5 stars

A lovely lady by the name of Preeti…

A lovely lady by the name of Preeti dealt with our booking and after we gave her all the details of the multi centre holiday in Malaysia that we wanted (which included 4 different destinations, 4 different 5* hotels, 6 flights and all transfers) she found us our perfect holiday for a great price. She explained every detail from baggage allowance on each flight, transfers to and from airports, how far the hotels were from towns and the Malaysian Digital Arrival Cards. After receiving all our documents she even called us back to check that all the information was correct. Would definitely recommend their services.

August 4, 2026
Rated 5 out of 5 stars

i Have now booked 6 holidays through…

i Have now booked 6 holidays through Nadine.
Her knowledge on Dubai has been great and she is always ready to help with any enquire.
All holidays have been spot on.
And we had no problems with changes with the one cancelled and moved due to the war.
Thank you Nadine

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

The agent I dealt with was Miss Keely…

The agent I dealt with was Miss Keely Wraith, she was amazing, extremely kind, patient and listened to every I asked about and very quickly price matched my trip. I have used this company on 3 previous occasions and in truth they are efficient and all my booking were spot on.
If this company has 100 more employees like Keely they will do extremely well. It’s good people like that, that will create peace of mind for their customers. I highly recommend them and obviously wanted to take this moment to thank them.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Good personal service

The Consultant, Nikita, was very friendly polite and helpful in booking our holiday.
The price of our trip was a lot cheaper than other web sites/companies and confirmation details were emailed immediately. Very pleased with the whole experience and now looking forward to a hassle free holiday.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Nikita was friendly and efficient

Nikita was friendly and efficient. She was able to answer all my questions clearly. She was approachable and I feel confident that I can contact her if I have any concerns. I researched my holiday and found the website easy to use and clear, allowing me to adapt my holiday to best suit me.

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service. Cant speak to anyone and taking over a week to reply to emails.
Do not use this company.

December 30, 2025
Destination2 logo

Reply from Destination2

Hello Ngaire Walker, thank you for your review and we're sorry to hear you are disappointed. However, our Customer Services Team work to a 7-day response timescale as advised within their auto-reply email, and which they are within. Please rest assured that you will receive a response at the earliest opportunity.

Rated 5 out of 5 stars

Booking holiday

Nadine Edwards wss very polite and helpful.
Very thorough in replying to my questions. Took her time to make sure all the requests were followed.
Booking process was smooth
It was a delight booking with Nadine Edwards

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Tracey was exceptionally helpful and…

Tracey was exceptionally helpful and knowledgeable about the hotel and the area we're planning to visit for our holiday. I have booked with Destination2 before and will certainly be doing so again.

August 5, 2026
Unprompted review

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