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Destination2 Reviews 

27,416
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,930 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and patient staff who carefully guide them through every detail and answer all questions. Travelers find the booking process remarkably smooth and efficient, successfully securing excellent packages tailored precisely to their preferences. Many consumers express great confidence in their arrangements and state they would happily use the service again. However, some customers also noted frustrating issues regarding unexpected hotel discrepancies and undisclosed additional charges upon arrival. Some reviewers were not happy with slow response times from customer support when trying to resolve urgent problems or amend bookings.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professionalism, extensive knowledge, and polite... See more

Booking process

Customers report positive experiences with the booking process, describing it as seamless, straightforward,... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and friendly customer service... See more

Service

Consumers find service to be positive, highlighting helpful and professional experiences from start to... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang up at 7:50pm on a Friday (Quite late!) Dan S was absolutely brilliant and so patient, my Mum & I wanted to book two separate bookings one for my parents and one for my partner, myself and unborn... See more

Rated 5 out of 5 stars

Brilliant customer service from Nadine Edwards. She returned my holiday request in super quick time quoting a really competitive price. She answered all my questions and was very knowledgeable. It... See more

Rated 5 out of 5 stars

Best prices for the Maldives. We booked online excellent website clear and easy to navigate. We decided to change our booking and where able to get straight through to a representative who was very he... See more

Rated 5 out of 5 stars

Gavin spent a great deal of time ensuring that all aspects of my booking were perfect, checking hotel and airline. He was very patient answering all my questions, and saying that I could ring back if... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,416)

4,639 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alfie was absolutely amazing when we…

Alfie was absolutely amazing when we booked our cruise. He was patient as we had a lot to consider and went through every step and answered all our questions. Oh and did I forget the price WOW! Thank you destination 2, this is our 2nd booking with them and couldn’t be happier. Keep it up 👍

August 2, 2026
Rated 5 out of 5 stars

Nikita Boshoff was very kind friendly…

Nikita Boshoff was very kind friendly and helped me to change flights at last minute notice and arranged pick ups. Was very patient with me and sent me numerous emails ensuring everything was ok.

Thank you Nikita for all your help.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

We had a holiday booked to go to Abu Dhabi but as everyone knows the area is still very volatile and prone to change almost on a daily basis. We contacted Destination 2 to discuss our options. The Foreign Office were still advising people not to travel to the UAE. It was coming up to the date for us to pay for our holiday and we wanted to know what options we had given the situation. Destination 2 did not return calls or emails and come the date of payment they have kept our deposit despite over a dozen attempts to contact them to discuss what our options are. It seems like Destination 2 see the plight of their customers as an easy way to make some quick money. Their customer service is appalling and there is no complaint procedure on their website just a link to their customer services with whom we have made contact countless times to no avail.

May 28, 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello Jamie Bryant and thank you for your review. We're sorry you have cause to write such a low-rated review and are disappointed. However, we would point out that you are not the lead passenger of the booking and as has been explained in our email reply, we do require that the lead passenger contacts us from the email address we hold on file. Once received, our Customer Services Team will be happy to assist you further in relation to available options. We're sorry if the lead passenger has sent correspondence which has not been met with a response thus far, as the team have been prioritising affected bookings due to travel imminently and we appreciate your patience.

Rated 5 out of 5 stars

First time booking with Destination2

First time booking with Destination2.
Nadine was a breath of fresh air. She went above and beyond to sort our perfect holiday. Will definitely use again and recommend to friends and family.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome as usual

Awesome as usual. Right hotel option at the right price. Easy website booking and email confirmation. Would highly recommend Destination 2.

August 6, 2026
Rated 5 out of 5 stars

A lovely lady by the name of Preeti…

A lovely lady by the name of Preeti dealt with our booking and after we gave her all the details of the multi centre holiday in Malaysia that we wanted (which included 4 different destinations, 4 different 5* hotels, 6 flights and all transfers) she found us our perfect holiday for a great price. She explained every detail from baggage allowance on each flight, transfers to and from airports, how far the hotels were from towns and the Malaysian Digital Arrival Cards. After receiving all our documents she even called us back to check that all the information was correct. Would definitely recommend their services.

August 4, 2026
Rated 5 out of 5 stars

i Have now booked 6 holidays through…

i Have now booked 6 holidays through Nadine.
Her knowledge on Dubai has been great and she is always ready to help with any enquire.
All holidays have been spot on.
And we had no problems with changes with the one cancelled and moved due to the war.
Thank you Nadine

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

The agent I dealt with was Miss Keely…

The agent I dealt with was Miss Keely Wraith, she was amazing, extremely kind, patient and listened to every I asked about and very quickly price matched my trip. I have used this company on 3 previous occasions and in truth they are efficient and all my booking were spot on.
If this company has 100 more employees like Keely they will do extremely well. It’s good people like that, that will create peace of mind for their customers. I highly recommend them and obviously wanted to take this moment to thank them.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Good personal service

The Consultant, Nikita, was very friendly polite and helpful in booking our holiday.
The price of our trip was a lot cheaper than other web sites/companies and confirmation details were emailed immediately. Very pleased with the whole experience and now looking forward to a hassle free holiday.

August 6, 2026
Unprompted review

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