Devoted Health Reviews 

Devoted is the best coverage my wife and I have experienced. Great coverage, no questions ever.

While the plan is great for clients and the agent portal is highly efficient to work with, provider claims are not being paid out properly. As a result, even though it is a PPO plan, the number of providers refusing it is expected to increase. Currently, providers are already refusing to accept the Devoted Plan.

The company jerks you around all the time.On reimbursements. You have to fight them to get the correct amount period they did this to me on a ct scan. Then they turned around on another scan that I had a few months later , and did the same thing period even though it was at the same location and same price. Fight THEM ALL THE WAY!

We changed to this insurance company in January 2026 for out Medicare advantage plan coverage. Oohhh what a terrible decision that was! I will give one example only because one is enough.

I use a BiPap and oxygen during sleep due to both OSA and Central Sleep Apnea. I called Devoted before we chose them to ask specifically about my sleep equipment and was assured it would be covered and they gave me the information to give to my DME so they would begin using this new information beginning January 1st, which I did.

Devoted denied all requests for payment from my DME from day one! I cannot begin to guess how many times I called and texted this company trying to find out why they weren’t paying anything. There was no deductible! The DME was in their description of DMEs that they work with. They had assured me before we changed plans that they would cover my equipment right where it was being leased from. Now all of a sudden I am the only one paying on this life saving equipment each month.

I have heart disease and two aortic aneurysms amongst other fatal illnesses. I rely heavily upon my sleep equipment because my brain has stopped telling my body to breathe during sleep! Only AFTER I reported Devoted to Medicare did they begin paying anything towards my equipment and even then not the proper 80% but only 50%.

They have now past the middle of the year began paying their 80% but refuse to repay me for the months I had to pay both our parts unless I gather and mail them all the proof that I paid. They won’t accept the proof sent from the DME themselves and I have been too sick to find all the bank records that prove every payment and I have no family to help me.

Now they are saying I have only had this equipment since they begin paying on it therefore prolonging the 13 months I’m required to lease the equipment before it can be mine!!! I’ve had it for four months BEFORE I ever went with Devoted.

This is not the entire story of my sleep equipment nor is it the only problems we have had with Devoted but I’m unable to go into more details because of my inability to write more at one time.

Think LONG AND HARD before going with this company. Every time I have to get on the phone with them my chest has become tight and I am having palpitations and pain. It’s not worth any money you THINK you might save unless you are very healthy and have no major health problems.

Very knowledgeable

Everything THAT DEVOTED HEALTH DOES IS GREAT!!! FROM OTC TO TAKING CARE OF MY PCP PAYMENT. I JUST WISH THAT WHEN I FORGET TO USE MY OTC,THAT I CAN ROLL IT OVER TO THE NEXT QUARTER. 🥰🌹

Very helpful concerning the overpayment of my bill for my doctor.

Very satisfied with the timely delivery of my package.

Love the Devoted dental plan. Pay your dentist and right after you upload a picture of your bill and send it online. They approve it and I got paid for full bill of teeth cleaning. Got check in the mail in 9 days. Easy peasy.

I signed up for Devoted Health and after drs dropped off in network have used their primary care telehealth. I have had issues with them prescribing higher tier meds which cost more vs a tier 1 drug available. But now after trying to get my thyroid meds and out for 11 days This is the worst patient care??? They are not worried about side effects of going without only who’s at fault. So make sure you have a dr and do not use their primary care. They are paid by this company to lower their payouts!!!!

I am very happy with this plan, other than the usual annual visit to my PCP I do not have much medical issues, so my MD visits are limited. I find customer service super helpful, prompt and friendly. My PCP is great and attentive. My insurance plan takes good care of me with little to no monthly cost to me. I love the giveback plan as it leaves my SS check near intact. I do not mind an HMO I have no particular attachment to anyone and they have a wide and diversifed network of providers. They also cover eyewear and some dental (anything is better than nothing) I'm keeping this pan and very happy with it.

Friendly and very informative

I hope the date is right ,I don’t remember I know it was on a Tuesday

Taking time to understand my problem totally. Working with the hospital to solve billing issues

I have questions, they are answered immediately. I don’t sit on hold for hours or leave a number hoping they will call back

Devoted Health's reimbursement policies are inadequate and archaic. I have been waiting more than 6 months for a simple vision reimbursement. And every time I communicate with their customer service department, I get different answers. If you expect timely or reliable processing for your out-of-pocket healthcare expenses, look elsewhere.

Appreciated your immediate response for Dr's and so far I like them 💓👍

I do have a ? No-One has given me update,
My previous Dentist Elizabeth, filed a complaint & would like to know about a Re-imbersent ??? Because I'm seeing a new dentist which needs to Fix the broken teeth,
and fit??? Can you cover that procedure?
Having a partial done for bottom teeth???
Thank-You, Sincerely
Lissy Keily

Devoted Health switched my mother's Medicare insurance to Devoted and she didn't know it because she has dementia and is hearing-impaired. Assuming they called her on the phone, they used deceptive practices. Please be aware of this trickery.
UPDATE 9/20
Spoke with 2 different representatives. Both were very helpful and I felt satisfied with the explanations and advice on what to do next. It does seem their payment systems are slow. I also don't understand why you can't see a running total of all your claims. You can only view each claim notification one at a time. That's insane. I will definitely change my mother's insurance back to what she had. It was much better overall. But now that it's September, I'll just finish this year with this company. I think we'll end up paying a little more than we would have with her original medicare plan, but not enough to make it worth trying to get an SEP and get all her bills retro-paid with her original insurance. She has macular degeneration, and the treatment is very expensive.
I believe it was a third party agent that switched her. Not Devoted Health itself. Why this can't be prevented is beyond me.

I had medically necessary surgery in the Doctor's office, the operation took 4 hours and was successful. The bill for surgery and facility charge was $3,600. I paid the doctor and submitted the claim to Devoted Health for reimbursement. After about 90 DAYS they responded with a payment of $171. Think long and hard before going with this company, they are not what they pretend to be.