DFS  Reviews 

Not happy with the quality of my leather corner unit. Different looking leather on different units. Some parts look cracked. Other parts/seats too much leather and loose. First one to come and look agreed should be replaced or refunded. Sent Carly out for a second visit who brushed everything off saying that it could be sorted with a heat gun etc. Told her I wasn’t satisfied with that as I paid over £4,000 to DFS and should have furniture that I’m happy with quality of. I’m afraid of what it will look like after a year when it’s like this after a few weeks!!! She left saying that there’s nothing else only a repair didn’t want to know. Will never buy from DFS again! Be careful of their promises. They’ll only do what they want to do and don’t really care about customer satisfaction
UPDATE!!!!!
After putting in another complaint
Got a phone call today (2 days later)saying that I can go and pick a replacement. So pleased that I stood my ground and refused a repair. As they said it would cost too much as there’s so much to replace. Result but should have been offered a refund as well

terrible quality of furniture and very poor customer service...would not recommend buying anything from DFS...not interested in your problems take your money and that's all there interested in...

Received my sofa after a week it looks like it’s 2years old rang customer service had to wait 3wks for someone to come out customer service is terrible preston store never call me back I’ve to keep ringing and ringing they have your money and don t care anymore problem is still not resolved

Disgusting rude and stupid customer service agents. Lied continued lying for 3 day only for a manager to pass a message thru to me via a agent to apologise for the lies and then continued to say go to store. Oh buy the way 4 months for a replacement seat cover due to accidental damage. I paid for a warranty, their answer sit there twiddle ur thumbs and wait. Gaurdman & dfs. Oh there's no managers aswell call centre managers don't work for dfs lol. U couldn't make this nonsense up if you tried.

Ordered my sofa 13 weeks ago. Had a confirmed delivery date of last week. Gave my old sofa away. Literally an hour after it was collected, DFS called to cancel delivery. We are currently using camping chairs. It stated that if we wished to cancel the delivery date we were required to give them 72 hours notice. I was given less than 35 hours. When I explained I was left sharing two camping chairs to share with my family of four, DFS didn’t care. After numerous attempts to contact them for another delivery date or any kind of information in relation of when I should expect my furniture, they are yet respond to my many requests. I was informed when they contacted to cancel the delivery I would hear on the Friday with another delivery date, but that date has been gone.. I think it is absolutely disgusting that they can leave a family with two children without furniture, especially because I only let my old furniture go because they had confirmed a delivery date. I have family coming from abroad in two days and no furniture to sit on. This whole situation has left me extremely distressed and embarrassed when I have visitors. Buying new furniture is meant to boost your well-being I can honestly say this has had the opposite effect and only added extra stress and disappointment.

Absolutely horrible experience with their customer service absolutely rude and horrific , not sure if they are specifically trained to disrespect customers, this is exactly opposite to what their sales team promised, not sure why this scam is still flourishing… disgusting

Dfs said that they will be delivering the sofa within 4-5 weeks. I called their customer care three times and i heard three different answers. They don't know where the sofa is, when they would deliver it. Whenever i call them they just say they will call back which is never happening. Disgusting.....

We ordered a new sofa which was already 2 or 3 weeks late for delivery.
Eventually it arrived today, the delivery van was on time as per text message with appropriate delivery time.
Then things went wrong, firstly the driver despite clear 10mph signs on a private road due to pets and children drove up the lane at high speed.
He then refused to unload the sofa at our house, instead wanting to leave it at our farm?
So i told him if he cant deliver it as agreed into our living room , which was included in delivery cost, then they could take it back.

Wont be ordered from DFS again!

I have already posted that I ( like so many other customers !! ) did not receive my sofas on Friday 12th April after disposing of my old ones and still have no idea when it will arrive .
No customer service I have not had one email or phone call to explain why this has happened.
After me phoning customer service every day for 6 days I eventually got some loan furniture - DO NO GET THIS IT LOOKS DIRTY LIKE IT HAS COME FROM THE LOCAL TIP!
I am disgusted by this and writing a review here is the only way to get a response from DFS. I would like an email or phone call to discuss this rather than a half hearted response saying you are sorry and have organised loan furniture which is disgusting I don’t even want to sit on it as it’s so dirty.
REALLY REGRET USING DFS and will never buy furniture here again.
Please contact me personally rather than just posting something on here.

20 months after delivery of my sofa I now have what I paid for. 6 visits by engineers, 4 visits where they didn’t show up, all with me having to take time off work 2 christmases with nowhere for guests to sit, an absolute joke and they offered me £200 compensation, the stress has made me ill, all I ever wanted was what I paid for, they have had my money for 2 years before I got what I paid for

Delivery of sofa was quicker than expected the men that delivered it were very pleasant and happy to chat while they did their job they are an asset to the company they did a quick and professional job all round I will recommend DFS to family and friend without hesitation

Never Ever Use This Company Our sofa arrived and unfortunately the electric recliner was damaged in transit or in the factory so it wasn't even unloaded. 7 weeks later we are still waiting for information to see when it will be repaired and delivered . Only one phonecall at this point and they hung up when we answered. Having seen other reviews, I am not optimistic for our chair any time soon . How can such a big company behave like this ? Take the money and run like gangsters. I'm amazed they are still trading . A shocking lack of care and professionalism .

Without doubt the worst service ever and you cannot blame the call centre being abroad no call backs every time you call it’s another 72 hours for an answer and the cc manager won’t even speak with you go to barker and stonehouse much more professional

If I could I wouldn’t even give one star! Our sofas arrived in February and immediately I saw two faults! I have have a repair one out twice, the sofa looks even worse now! I want my money back.. but of course I now have to wait, yet another three days to speak to someone! It’s unacceptable

We purchased a footstool from DFS and was totally blown away when it arrived after 8weeks waiting.
Not only was it the wrong colour and fabric but the quality of workmanship is so poor it’s beyond words.
We have been in touch with DFS, calls , emails and even sent pictures and was told someone will be in contact with in 3days, it’s been 4.5 days and still no contact so I called yet again to be told a service technician will come to have a look in 4 weeks.. WHY! I have never dealt with such a complicated company and they don’t care, I asked to speak to a manager because I couldn’t believe what they were saying to me. Someone will call you in 3days.
Never again, the back up service is a nightmare.

Promise promise promise still waiting for lorain a to sort out this appalling problem
Thanks Lorraine a
All these good results are put on trust pilot buy People employed by DFS don't believe a word.
What happens to the two weeks cooling off period???????????????????????????!!!

Absolutely dreadful service, I wished I'd have looked on Trustpilot before using these jokers .
Phoned me to give me a date for delivery, I consequently arranged collection for my existing sofa then 24 hours before my new DFS sofa was to be delivered DFS phoned to say actually my sofa wouldn't be getting delivered, I've to wait up to 3 days before I even get a new delivery date.
Meanwhile we've had to go pit and buy 2 chairs as we are both in our 50s and both have back problems .
I won't be touching DFS with a barge pole in future..

Our assistant, Rose at Cardiff Gate, was absolutely lovely! She invited us to help ourselves to coffee while she finished assisting another customer. It wasn’t long before she was back, giving us information about the product and ensuring that our individual requirements were noted. We appreciated her friendly, helpful assistance very much. Well done Rose!

I bought an Optimum 4000 double mattress, with 'pillow top'. I paid £589 + £49 delivery; it was delivered on 6 December 2023. Part of the description on the label describes it as "Pillow top includes tablet springs for maximum comfort. Zero gravity foam provides support without pressure, giving the feeling of weightlessness". ...... The mattress does not live up to any of this description. Within a short space of time it felt very uncomfortable. I contacted DFS after trying to sleep on the mattress for 25 nights. I was stupid enough to think (I am 70 on 25th) that they would offer me a refund as to me 'It was not fit for purpose' nor did it meet with their description ...... it had developed a ridge, from head to toe, down the centre of the mattress. The girl I spoke to did not explain any procedures to me she just said she was going to arrange for someone to come and look at the mattress. A 'technician' from Emmiera Group was supposed to come on 18 January but his van was broken, so someone came the next day. I wasn't prepared for a man putting his bare hands over my mattress. He wanted to lay on the mattress, albeit with a cover, but I did not want him to do this; he said he didn't have to. This guy had no communication skills. He said the problem with the mattress was not a manufacturing problem. He asked if I had turned the mattress .... I said that I had read that it had to be turned every month and that I had not had it a month. He lied on his report and said that he had laid on the mattress. I complained to Emmieria Group, they sent another 'technician' on 14 March to re-test the mattress; once again with no shoe protection or gloves. He used a cover on the mattress and rolled around on it (I am still expected to sleep on this!). He had much more banter than the previous guy and kept saying he was on my side and that he would do his best and told me what type of mattress I should choose. He said that for the first few months, the Optimum 4000 mattress should have been turned weekly; especially seeing there was only one person sleeping on the mattress. I said to him that I have never heard of that before and if that was the case why didn't DFS have that in capitol letters in their description on their website? When he left he was still saying that he was on my side and that DFS usually did what he recommended and that I should hear something in a couple of days. ........ I have not heard a thing since!! I think it is extremely bad how large companies are allowed to get away with taking someone's money and providing no service whatsoever. I am now considering spending more money on my own independent inspection of the mattress. Emmeria Group changed their name from Homeserve Furniture Repairs Ltd on 23 May 2023. I thought I read an article saying that DFS took over Homeserve ....... does anyone out there now if this is true? I have at some point had some communication with 'Joe' at DFS but he just says that he can't do anything unless Emmeria says it is a manufacturing problem!!! If I could I would rate them with zero stars!!!

Terrible service. Took time off work for the sofa delivery, after our slot came and went with no communication, called up and got no where, tried to live chat, they couldn't get anywhere but assured me my sofa would arrive today. Received a call back saying they put the sofa on the wrong van, and a "sorry, they should've told you" and was informed there was no way to get it to me today. If i hasn't chased it up, who knows when we would've found out. Absolutely avoid, this is our third dfs sofa, and the third one we've had problems with. Delivery is rescheduled for Friday but I don't have much hope.