Excellent service from Simon, knowledgeable and a diamond of a Salesman. He made our visit so easy and at no time felt pressured. He is a credit to DFS and would highly recommend that young man for fu... See more
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Ashleigh asked us if we needed help I said we’d look round first which she gave us time to do then she showed us a number of sofas to our liking. We got down to 3 which she was very helpful about size... See more
Company replied
Warm welcome from Lee and an offer of a coffee, which was delicious. A brief explanation I had planned on buying but after a walk around the store I changed my mind to a more expensive combination.... See more
Company replied
Experienced great service from advisor Simona at DFS. She had a wealth of knowledge, was super friendly, and ensured all our requirements were met with our purchases. Very happy and excited for the so... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Simona was lovely to deal with
Simona was lovely to deal with, friendly and approachable, which made the whole process easy .
July 18, 2026
Friendly staff very helpful
Friendly staff very helpful. Good information. Smooth process.
July 18, 2026
Excellent service from Simon
Excellent service from Simon, knowledgeable and a diamond of a Salesman. He made our visit so easy and at no time felt pressured. He is a credit to DFS and would highly recommend that young man for future purchases.
July 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was highly satisfied with the…
I was highly satisfied with the customer service representative. I recommend Ashley; she is capable. Thank you.
July 17, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Salesperson was brilliant
Salesperson was brilliant, just straight forward and easy to talk to , never got his name but kudos to him
July 16, 2026
Reply from DFS Furniture - Aberdeen
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Salesman polite and didn’t pester us
July 14, 2026
Reply from DFS Furniture - Aberdeen
Hello Lee,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Excellent service & products as always
Experienced great service from advisor Simona at DFS. She had a wealth of knowledge, was super friendly, and ensured all our requirements were met with our purchases. Very happy and excited for the sofa & furniture to arrive!
July 13, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sales people far too pushy and sounded…
Sales people far too pushy and sounded like a robot talking to us
July 13, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your feedback, it is disappointing to hear you did not enjoy your experience in-store, we will ensure this is fed back to the relevant management team.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
The man we had (can't remember name!)…
The man we had (can't remember name!) was very good and friendly
July 12, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Ashleigh our sales assistant was…
Ashleigh our sales assistant was friendly, knowledgeable and not pushy. She listened to what we wanted and offered additional advice.
July 12, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Hassle free no airs and graces down to…
Hassle free no airs and graces down to the point, John knows his stuff well presented and knowledgeable happy with purchase.
July 13, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
My experience with DFS was really good…
My experience with DFS was really good as I had to order a smaller sofa and they still had all my details from the last time so the it didn’t take long at all. The lady I spoke to was really helpful and nice on the phone
July 4, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Simon was very helpful and made the…
Simon was very helpful and made the experience of buying our sofa easy and stress free and got us the best deal possible
July 12, 2026
Reply from DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A very helpful salesman
A very helpful salesman. While we were browsing, there was absolutely no interruption or pressure to make a sale. The young man took the time to listen to what we were looking for, showed us the available options on the screen, and gave us honest advice on the best choices.
We left the store and returned a few hours later with my wife. The young man again spent time with us, helping us finalise our decision. At no point did we feel under any pressure to buy.
In the end, we were so impressed with what we saw, the comfort of the product, and the excellent customer service that we were happy to make the purchase. A great experience all around—happy days for both parties
July 11, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisers. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Holly M
DFS Customer Support
Racheal was the most helpful sales…
Racheal was the most helpful sales person I have ever dealt with, she was patient and explained everything I wanted to know about my purchase. I was not rushed into my purchase and asked many questions probably a few times until I understood exactly what I wanted. I made my purchase over the phone due to being disabled but I had seen and read all the reviews.
Rachel you are in the right job for people like me, thank you
July 9, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
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