I visited the store several times before deciding on my sofas, each time I was welcomed & was given all the attention & information I needed. I can’t praise Chris enough as he was very patient with my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with the service I received when I went into the Aberdeen store. Very pleasant staff and no pressure left me to wonder around until I was ready to ask questions. I was shown the colours of... See more
Company replied
Service from start to finish was excellent DFS Aberdeen. Ashley gave us time to look around and didn’t rush us into making a decision. Once we had decided on a sofa, everything was explained clearly a... See more
Company replied
The sales assistant was attentive without being pushy. She explained the process clearly and gave us enough time to consider our purchase. She was knowledgeable about the product and was helpful.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris was very easy to deal with
Chris was very easy to deal with and made the whole process simple and straight forward.
June 25, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Recliner mechanism bracket snapped on…
Recliner mechanism bracket snapped on chair. DFS Won't sort it even fir a paid by me repair. Was directed to Emmiera Groupy DFS saying they would repair it who charged an £84 non refundable inspection fee. Was advised they could not get part. No help from DFS whatsoever. What's the point of giving a 15 year warranty on the frame if you can fix when broke and can't direct me tvo somewhere else. Get your act together DFS
Add on - I am quite willing and happy to pay for any repair and know the parts on recliner are only guaranteed for 2 years but it's the fact that a perfect fly good leather suite can't be repaired
June 15, 2026
Reply from DFS Furniture - Aberdeen
Good morning Mr Trickett,
Thank you for taking the time to share your feedback with us, we are sorry to hear you are experiencing an issue with your furniture and appreciate this is frustrating for you. Your original furniture was delivered in 2017, due to this the manufacturing warranty for the reclining mechanism expired in 2019 as only the main body frame and springs is covered for the extended period of 15 years, please accept our apologies for any confusion caused regarding this.
Kind Regards,
Holly M
DFS Customer Support
I had a great time shopping in DFS…
I had a great time shopping in DFS store. The staff are so helpful and the assistant that served me helped me pick a sofa.
June 19, 2026
Reply from DFS Furniture - Aberdeen
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The salesman was nice and didnt…
The salesman was nice and didnt pressure us into buying the sofa and was helpful and answered all my questions
June 21, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Staff very friendly
Staff very friendly, helpful and explained everything to make my purchase easier to complete.
June 22, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Details were clear
Details were clear, coffee was offered. Overall an easy purchasing experience.
June 20, 2026
Reply from DFS Furniture - Aberdeen
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS, what you would expect
Lee was very helpful and fully described the sofa functions completely. Very informative on the extras available. All in all a good experience.
June 20, 2026
Reply from DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We went to buy a sofa and were met by…
We went to buy a sofa and were met by Chris. What a lovely gentleman, he made us feel so welcome and his knowledge about the range of sofas was exactly what we needed. He explained everything and how the whole ordering process worked. We were delighted with the professionalism and would highly recommend this store.
June 18, 2026
Reply from DFS Furniture - Aberdeen
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very good
Very good, friendly service, good knowledge of products and no hard sell - very impressed.
June 18, 2026
Reply from DFS Furniture - Aberdeen
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Staff were very helpful when I was…
Staff were very helpful when I was quite particular about colours, was able to
View samples in store
June 17, 2026
Reply from DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Our purchase
Very helpful. Took the time to explain everything, answer our questions and measured to make sure that the purchase would fit through the door.
June 17, 2026
Reply from DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Great customer service, explained everything clearly and pointed us right directions of a sofa.
June 16, 2026
Reply from DFS Furniture - Aberdeen
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good experience from start to…
Very good experience from start to finish, the girl that served me was amazing explaining every detail and also had a lovely cup of tea 🤗
June 8, 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello Mariya,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
No messing straight to were you want to…
No messing straight to were you want to be we now have what we want
June 6, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.