DFS Furniture - Aintree Reviews 

Today Matt was very helpful, knowledgeable and polite, he is an asset to DFS.

The sales staff very friendly and helpful

I needed to buy a 2 and 3 seater suite as I am downsizing due to retirement. The staff (Matt) were most helpful with finding the right furniture for me by telling me what I could do to change what was on the shop floor tk better meet my requirements

Great experience from the second I walked in, excellent greeting from the staff, looked after really well the level of detail I got about everything I wanted to know from the staff was second to none, highly recommend and would use them again in a heartbeat, as I told them 5 stars is not enough first class.

Jack was very friendly and helpful. I bought a few items today and Jack was very professional.

Quick and easy, not pressured into any extras.

Seen by Jack who was genuinely helpful, and pleasant.

*after response, i am not calling the same line that i have been YET AGAIN, as i still get no resolution, why am I chasing you all the time?
i get promised call backs which i havent recieved, hense my review....(B4Y459054)

I am extremely disappointed with the service I have received from DFS. My sofa was delivered on 28th June, and ever since then I have had nothing but problems and have had to repeatedly chase for updates and resolutions.
The delivery team smashed my lamp, which still has not been resolved. The sofa itself arrived with marks and missing items, the headrest button on the recliner does not work, and I am still unable to properly use the single recliner because the wires underneath are frayed. I was told by DFS that this is a fire hazard.
A new motor has apparently been ordered, but I have been told this will not be dealt with until the end of the year. Quite frankly, that is completely unacceptable for a brand-new sofa.
I last spoke to someone on 24th July. The lady called me back, but unfortunately I missed her call. She left me a voicemail explaining that my case had been passed to a Service Area Manager, who would contact me. I am still waiting for that phone call.
I was also told that she would look into getting a replacement single recliner rather than making me wait until the end of the year, particularly given the number of issues I have already experienced. Since then, I have had no updates, no solution and no further contact whatsoever.
I have spent far too much time chasing DFS for problems that should never have occurred in the first place. I should not have to repeatedly contact a company just to get basic aftercare and communication, especially when I have a brand-new sofa that I cannot even use properly.
The worst part is the complete lack of communication. I have been chasing and chasing, and now there is simply absolute radio silence.
This has been an incredibly frustrating experience, and based on the aftercare I have received so far, I would struggle to recommend DFS to anyone. A new sofa should not come with months of problems, safety concerns and unresolved issues.

Do not buy from DFS.

The person who helped us was extremely helpful & knowledgable when helping us pick the right sofa for us. She explained everything in detail around the finance options available to us and all other additional car products. Would happily be returning in the future.

I’ve used DFS a few times and I’m always happy with the service and the quality of the furniture which has always been sofas and armchairs
Sarah at Aintree was very welcoming and friendly and she gave us some good advice. I can’t wait until I’ve finished decorating and I can arrange delivery of my new suite!

Very good and welcoming

Jack explained everything in detail about buying my new sofas , very professional an polite, answered all my questions, brilliant jack

Beth in store was fab, really helpful and had all the answers to our questions. Real credit to the store

10/10 experience from us, we were seen by a gentleman called Jack and he could not have done more for us , what a guy!

The assisant Jack was very professional, he understood what i was looking for and was patient with me.He explained everything to me about the delivery and the assembly of my Sofa. He was excellent great customer service which i have never experienced before .thankyou 🙏

Sales individuals weren't pushy, allowed to browse at own leisure and when they were needed they were very helpful

Individual salesman who assisted us, Callum was very personal and helpful. Would hugely recommend

We visited the DFS store at Aintree Retail Park on Saturday 8 August where we were assisted by Celine, who was very professional, knowledgeable and friendly. Celine answered all our questions and gave us in-depth advice and information, ie measurements etc on three different sofas we were viewing. We took the information away with us and returned on Sunday 9 August to purchase two three seater sofas. Our thanks go to Celine for a pleasurable experience.

Friendly, helpful staff. While buying process is very straight forward and simple. Great finance offers too. Returning customer who would return again!

Very helpful, explained everything very clear

Jack was very helpful and tactful. He made us coffee and knew when to leave us alone to try out the sofa beds and discuss what we wanted, but was ready to come back and answer questions when we wanted him to