We were allowed to browse in peace after being offered help if needed. When we wanted more information everything was explained so clearly and fully. Matt was so friendly, helpful and calm despite us... See more
Company replied
Location
Switch locationAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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See what reviewers are saying
Excellent customer service from Callum, he put us at ease and explained everything very thoroughly. We were unsure whether to buy from Next or DFS, but Callum was so reassuring we decided to go with y... See more
Company replied
We were served today by Callum the sales guy at Aintree-who was happy to demonstrate the product that we were interested in .He was very polite and helpful great customer service .Would return to thi... See more
Company replied
Callum H was very very helpful and accommodating to us. Talked us through and went above and beyond you ensure we went away with exactly what we wanted.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, United Kingdom
- 0333 999 9846
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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We had amazing customer service with…
We had amazing customer service with Matt, he explained everything thoroughly and in detail he is a credit to the company.
August 3, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
What a fabulous stress free experience
What a fabulous stress free experience, from
Start to finish everything was relaxed, fully explained and easy
August 2, 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Friendly staff went through all the…
Friendly staff went through all the options before I made my purchase.
August 2, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
There was a blond young lady at DFS she…
There was a blond young lady at DFS she was really nice and helpful will look for er again shes very good at her job
August 2, 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Great experience
Quick and easy transaction, friendly staff and overall great experience
August 2, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Great service
August 1, 2026
Reply from DFS Furniture - Aintree
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff were both extremely helpful…
The staff were both extremely helpful and friendly which made the experience great as well as fantastically easy.
August 1, 2026
Reply from DFS Furniture - Aintree
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
I was very happy with my sales lady…
I was very happy with my sales lady Sarah at the Aintree store, she was very helpful and gave me lots of useful information she made the experience very easy,
10/10 for her
July 30, 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful staff 10/10
July 29, 2026
Reply from DFS Furniture - Aintree
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Lots of choice of sofas
Lots of choice of sofas, Matt and Greg at Aintree branch were friendly, helpful, knowledgeable and professional, not pushy at all and provided us with refreshing hot drinks. 10 out of 10 😀
July 28, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Callum was superb
Callum was superb - customer service and team were welcoming and helpful
July 29, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
That's amazing Service at all.
July 20, 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Extremely helpful staff and brilliant…
Extremely helpful staff and brilliant service. DFS are the best!
July 27, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Aintree
Hello Align,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Thank you Celine
I had a fabulous time wandering around sitting on every sofa, without any sales pressure from staff. When I had chosen the most comfortable one on the shop (imo), the lovely Celine sorted out all of the details.
I left the shop feeling happy and confident in my purchase and for any aftercare I may need.
July 27, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very impressed
Very impressed, been a while since we bought new sofas, the whole experience was very relaxed and yet very professional.
Would definitely recommend based on the buying experience.
July 25, 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very easy and relaxed
Very easy and relaxed. The lady who took our order for our dining table and chairs was friendly and approachable.
July 26, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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