We were allowed to browse in peace after being offered help if needed. When we wanted more information everything was explained so clearly and fully. Matt was so friendly, helpful and calm despite us... See more
Location
Switch locationAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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See what reviewers are saying
Excellent customer service from Callum, he put us at ease and explained everything very thoroughly. We were unsure whether to buy from Next or DFS, but Callum was so reassuring we decided to go with y... See more
Company replied
We were served today by Callum the sales guy at Aintree-who was happy to demonstrate the product that we were interested in .He was very polite and helpful great customer service .Would return to thi... See more
Company replied
Jack and the rest of the staff were so helpful and kind and answered all my questions satisfactorily. The process didn’t take as long as expected and all the staff were so happy
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, United Kingdom
- 0333 999 9846
4.9
Excellent
4K reviews
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Visited ante Liverpool store really…
Visited ante Liverpool store really with Matthew who was extremely knowledgeable professional he was so helpful and nothing was too much for him highly recommended him
June 21, 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff at Aintree were perfect 🤩
Staff at Aintree were knowledgeable, friendly and I will recommend, not got sofa yet but all explained and excellent customer service
June 21, 2026
Reply from DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We knew what we wanted and salesman was…
We knew what we wanted and salesman was very helpful and informative,we were all done in 10 minutes.
June 13, 2026
Reply from DFS Furniture - Aintree
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service from Celina
Excellent customer service from Celina! Very professional!
June 20, 2026
Reply from DFS Furniture - Aintree
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Great customer service and very knowledgeable about products in store would highly recommend ⭐️⭐️⭐️⭐️⭐️ the lady who helped me and my wife was really nice and helpful with us whilst choosing our new suite ⭐️⭐️⭐️⭐️⭐️
June 20, 2026
Reply from DFS Furniture - Aintree
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Matt in store was 1st class
Matt in store was 1st class, very helpful and guided us through the purchase of the settees.
June 20, 2026
Reply from DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The sales personnel weren’t pushy but…
The sales personnel weren’t pushy but attentive when asked for assistance.
Everything was explained in a clear and concise manner and wasn’t rushed.
Important details were double checked.
June 19, 2026
Reply from DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Callum was very helpful in helping us find the right corner couch we wanted!
Great service!
June 18, 2026
Reply from DFS Furniture - Aintree
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
I haven't made a purchase
June 10, 2026
Reply from DFS Furniture - Aintree
Good afternoon Anita,
Thank you for your review. We can see that the related order has since been cancelled, please accept our apologies for any confusion caused.
Kind regards,
Holly M
DFS Customer Support
Jessie at Antree branch was amazing…
Jessie at Antree branch was amazing very approachable has charismatic personality and would highly recommend company with amazing staff like Jess who is an asset to your company a very happy customer
June 15, 2026
Reply from DFS Furniture - Aintree
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
great service great sraff
the staff member who we dealt with was not only very knowledgable but had a very nice demenour .
June 14, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful customer service from…
Very helpful customer service from Callum at aintree store
June 13, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
we had a lovely experience today helped…
we had a lovely experience today helped us choose the couch the right size right colour daughters delighted with her first couch Matt was amazing, really helpful and knowledgeable I would highly recommend going to the Aintree branch
June 13, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Callum from the Aintree store
Callum from the Aintree store was excellent! Went through everything thoroughly with us and nothing was too much to ask.
Thanks so much Callum!
June 12, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Richie really looked after my mum today…
Richie really looked after my mum today and was a pleasure from start to finish amd really
Made my lovley mum smile,
Fantastic customer service would highly recommend
We will be back thank you Richie your made my mum happy 💫
June 12, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Knowledgable and courteous staff
Knowledgable and courteous staff. They did not pressurise in any way and answered questions promptly.
June 10, 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Leighton was very helpful and explained…
Leighton was very helpful and explained everything well.
June 9, 2026
Reply from DFS Furniture - Aintree
Hello Judy,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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