DFS Furniture - Ashford Reviews 

very helpful staff who took time to explain and check our requirements.
Sofa's were well laid out and we had a very enjoyable shopping experience.

The customer service from Priya Pun was amazing, she was friendly and very welcoming and helped us pick our favourite sofa - definitely recommend!

Charlie at the Ashford Retail Park branch was very helpful, showing myself and my friend the various power recliner chairs available and specifically those with lumbar support and tilting headrest for my friend.
I was so impressed with the power recliners available that I also ordered one for myself

James was very polite
Listened and made you feel very welcome 10 out of 10

Great experience

Excellent service, staff friendly knowledgeable and detailed in their approach to total customer satisfaction, well done Ashford DFS staff

Jamie was super helpful and friendly. He really took an interest in what we wanted and made sure everything was perfect.

Mark was friendly and helpful, a nice , smooth experience , so far, for the purchase of a new sofa

Very nice well understood

Friendly, and informative and a quick answer, all good.

Excellent customer service. Very attentive

Great the way we were left to browse with out being pestered by sales persons until we were ready to place our orders. Sales people were lovely. I would recommend.

What an amazing experience! Priya was professional, friendly and helpful throughout. Was able to answer all our questions and left us feeling very satisfied with our purchase. Excellent customer service and would not hesitate to recommend DFS to anyone 😊

Great and friendly staff bit to long winded but got there in the end good to do business with

Ashford DSF Freddie was a great help

Great service from Pryia who helped us today with our order. Professional & friendly service.

Had a 2nd great experience at Ashford DFS, was offered hot drinks by Freddie, who clearly knows his stuff.
Gave us some great advice and tips when deciding to choose the right sofa for us.
He was so friendly, pleasant and funny.
Also has great shoes lol.
Thank you Freddie and the DFS Ashord team.

Very professional and efficient service. Fred was very helpful, friendly and well informed.

Mike made the whole process easy from start to finish.
Explained everything as he went along.
Looking forward to receiving our new suite in a couple of weeks.

Recently went into DFS to order a sofa we have liked for months and decided it was the one, during the whole interaction with the member of staff helping us we felt condescended and as if we were treated like children. After hearing the long wait for the sofa we left to discuss it further as hadn’t expected it to be 12 weeks as we’ve been redoing the room for 3 months already. Once we returned to get said sofa as we decided we had no choice but to wait we received a comment from the staff member of ‘ so do you have the money now?’ Personally I found that offensive to ask anyone and so did my partner as we only left to discuss if we can wait that long and if we wanted pillow back or formal. If we didn’t have the money we wouldn’t have returned or even gone in the first place. Sadly we have already purchased our sofa and will now wait for it to arrive, if we were able to do this again we wouldn’t have returned and would have gone elsewhere as we were disgusted by the way we were spoken to. This is our first time buying a sofa and this experience has made it feel awful.