Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with.... See more
Company replied
Hi the girl was very helpful and knowledgeable about the suite we were buying. No pressure to buy or sign anything just an overall relaxing experience. 10/10 .
Company replied
Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informativ... See more
Company replied
Excellent service. Welcomed into store and helped with our purchase. Staff member was warm and friendly and answered all our questions. She made the process very quick and easy to understand.
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi the girl was very helpful and knowledgeable about the suite we were buying. No pressure to buy or sign anything just an overall relaxing experience. 10/10 .

Reply from DFS Furniture - Ayr
Excellent service. Welcomed into store and helped with our purchase. Staff member was warm and friendly and answered all our questions. She made the process very quick and easy to understand.

Reply from DFS Furniture - Ayr
Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with. Look forward to receiving suite eventually.

Reply from DFS Furniture - Ayr
Very informative well mannered kind & answered all my questions

Reply from DFS Furniture - Ayr
The lady in the shop was friendly supportive and explained everything in easy to understand terms

Reply from DFS Furniture - Ayr
Anthony was very professional and efficient, excellent knowledge and very easy to deal with. Fantastic customer service

Reply from DFS Furniture - Ayr
Very positive experience.
Anthony was very friendly and professional. Explained all about the delivery, protection and insurance processes. Very helpful without giving us the hard sell.

Reply from DFS Furniture - Ayr
Very helpful and highly recommended the experience was a pleasure and nothing was too much bother just all and all very relaxing would highly recommend

Reply from DFS Furniture - Ayr
Found a sofa that I wanted at a great price in the sale. This is the second sofa I have had from DFS. Marty the staff member at the store in Ayr was very helpful, efficient and not pushy. I would definitely recommend this store to my friends

Reply from DFS Furniture - Ayr
Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informative and very pleasant person. Excellent service.

Reply from DFS Furniture - Ayr
Anthony was very helpful when trying to purchase new furniture. Explained everything in detail what was required to know.

Reply from DFS Furniture - Ayr
Y friend and I went into buy a new suite. Janice for her caravan and I for my home.
The girl was very helpful and patience and polite.
Made us tea and coffee and helped us make our choices.
Would definitely return to the store for future purchases

Reply from DFS Furniture - Ayr
Anthony was very knowledgeable and helpful, we had a laugh also. Looking forward to receiving our sofa.

Reply from DFS Furniture - Ayr
Staff were very helpful without being intrusive. Everything was very well explained and all staff were patient

Reply from DFS Furniture - Ayr

Reply from DFS Furniture - Ayr
Staff were really helpful and the buying process was really straightforward.

Reply from DFS Furniture - Ayr
I was shopping for a new sofa , chair recliner was unsure what would be best for me as an older person, the staff I dealt with were extremely helpful and polite they took time to show me a lot of options then left us to make up our minds I eventually purchased two leather recliners and a foot stool in a denim blue will be lovely with my new carpet would recommend dfs staff above and beyond service 5 out of 5

Reply from DFS Furniture - Ayr
We have just bought furniture at dfs ayr was a great experience looked after very well everything explained & all done by a lovely lady who was very helpful.

Reply from DFS Furniture - Ayr
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.