The customer services lad was very helpful from beginning to end. He showed us various set ups available from the range we had chosen, advised on trims and legs. Sales staff not being suited & boote... See more
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Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with.... See more
Company replied
Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informativ... See more
Company replied
Hi the girl was very helpful and knowledgeable about the suite we were buying. No pressure to buy or sign anything just an overall relaxing experience. 10/10 .
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 0333 999 9740
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very helpful staff
We were given all the help and information as we chose our new sofa and 2 chairs
August 2, 2026
Reply from DFS Furniture - Ayr
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Ayr
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Sales person was superb and very helpful
July 30, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Anthony was very helpful and knowledgeable about the product and services offered by DFS. I would definitely shop at DFS again.
Anthony was very helpful and knowledgeable
July 29, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Sofa ranges well layed out to view…
Sofa ranges well layed out to view sales person very helpful and not pushy to buy and very informative
July 18, 2026
Reply from DFS Furniture - Ayr
Hello Robert,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
New family sofa
Good selection of sofas to look at. Antony was very informative and helpful. Service was professional.
July 27, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very happy with whole experience
Very happy with whole experience . We were left to look around and the offer of help was given but young woman stayed back until I asked for advice. The young woman was polite and very pleasant and definitely knew her stuff.
July 26, 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great help from the lovely advisor in…
Great help from the lovely advisor in store today. Couldn’t do enough to help and resulted in purchasing our couch that’s day.
July 26, 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Attentive staff willing and ready to…
Attentive staff willing and ready to assist. Clear and professional information of options given with no hard sell.
July 26, 2026
Reply from DFS Furniture - Ayr
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
We were greated with a friendly person…
We were greated with a friendly person very polite and informative about the products they are selling . Very helpful helping us make the decision on what furniture we wanted to buy .
July 25, 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Amazing Service.
I experienced amazing service buying a new bed in Ayr today. The staff are lovely.
In particular, Marty. He was helpful to say the least, friendly but professional and one reason I would definitely recommend visiting this branch of DFS.
July 24, 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Marty.
Kind Regards,
Jordan
DFS Customer Support
Very helpful customer service and found…
Very helpful customer service and found our perfect sofa
July 24, 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Bought from DFS for years now
Bought from DFS for years now. Always reliable and professional service.
Today was no different, we were given space to browse without any pressure while knowing that we could ask for assistance any time.
Very knowledgeable lady who took us through everything we needed without any rush.
We bought another sofa and are very happy
July 22, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Staff very helpful
Staff very helpful was delivered a sofa that had to got straight back
Assistant Manager sorted out the problem quickly and professionally so just waiting on the new sofa being delivered to my mother-in-law with no more hiccups
July 22, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
lady who served me was very helpful and…
lady who served me was very helpful and explained everything to me, nice person.
July 22, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Branch Ayr
DFS Branch Ayr
Visited the branch to see a live product instead of viewing online. We were met by Antony who was polite and informative with good product knowledge resulting in us finding the right combination of sofa style and covering. Antony made the process of ordering simple and informed us of all options available to us before confirming the order. The store is well presented and customer service is of a high standard compared to other furniture stores we had visited.
July 19, 2026
Reply from DFS Furniture - Ayr
Hello Colin,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
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