The customer services lad was very helpful from beginning to end. He showed us various set ups available from the range we had chosen, advised on trims and legs. Sales staff not being suited & boote... See more
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Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with.... See more
Company replied
Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informativ... See more
Company replied
Hi the girl was very helpful and knowledgeable about the suite we were buying. No pressure to buy or sign anything just an overall relaxing experience. 10/10 .
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 0333 999 9740
4.9
Excellent
4K reviews
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Ashley was very professional & was very…
Ashley was very professional & was very knowledgeable. No hard sale just aimed to support us with any questions we had 👏
June 28, 2026
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Our sales assistant Ashley was very…
Our sales assistant Ashley was very friendly and helpful. She adviced us on the best options for a sofa that suited our requirements. She explained all the care and insurance information and time scale of our order. Ashley also gave us the various payment options available. Overall we were very happy with the assistance we received from Ashley.
June 27, 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ashley met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service very professional and…
Excellent service very professional and helpful.
June 27, 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Staff were very helpful especially…
Staff were very helpful especially believe her name was Rachel anyhow she is part time but she gave good advice.
June 23, 2026
Reply from DFS Furniture - Ayr
Hello Scott,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Really helpful and also friendly
June 19, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Service was first class.
June 23, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Sales person very friendly and…
Sales person very friendly and helpfull, presented sofas in a professional way.
June 22, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly helpful staff
June 22, 2026
Reply from DFS Furniture - Ayr
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ayr
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Great store to buy sofa's
Amanda made the buying process very easy and enjoyable, her expertise and customer care skills were most welcoming and as a result we would recommend buying from this store to friends and family,
June 22, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Anthony
Anthony, who we dealt with was extremely professional and very easy to deal with
June 21, 2026
Reply from DFS Furniture - Ayr
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ayr
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Friendly welcome
Friendly welcome, gave us time to browse.
Efficient, helpful service from Anthony at DFS Ayr.
Great deal with 4yr interest free.
Would recommend to friends & family.
June 20, 2026
Reply from DFS Furniture - Ayr
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service from Shannon in the Ayr…
Great service from Shannon in the Ayr store. She was patient and spent a lot of time with us until we found exactly what we were looking for. Highly recommended
June 19, 2026
Reply from DFS Furniture - Ayr
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Brilliant experience
Marty made our experience easy and relaxed. He listened to everything we asked/requested and help us amazingly.
June 18, 2026
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Shannon couldn't have Been more helpful…
Shannon couldn't have Been more helpful and helped us get what we were looking for . Great customer service 👏 .
June 11, 2026
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff were really friendly
The staff were really friendly, helpful and insightful. Especially Amanda and Anthony
June 16, 2026
Reply from DFS Furniture - Ayr
Good Afternoon,,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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