The customer services lad was very helpful from beginning to end. He showed us various set ups available from the range we had chosen, advised on trims and legs. Sales staff not being suited & boote... See more
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Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with.... See more
Company replied
Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informativ... See more
Company replied
Hi the girl was very helpful and knowledgeable about the suite we were buying. No pressure to buy or sign anything just an overall relaxing experience. 10/10 .
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 0333 999 9740
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello Jim,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Rebecca was approachable
Rebecca was approachable, informative and helpful the whole time
June 6, 2026
Reply from DFS Furniture - Ayr
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
DFS Ayr, very friendly staff
Anthony was very helpful and friendly. Advised about another sofa which I'm glad I choose as it was a far better sofa, more expensive but worth it
June 5, 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Clear information with options…
Clear information with options available. Personable and friendly staff member.
June 4, 2026
Reply from DFS Furniture - Ayr
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Amanda who attended us was very polite…
Amanda who attended us was very polite knowledgeable about the product and gave us time to browse very friendly and chatty without being overly pushy.
June 4, 2026
Reply from DFS Furniture - Ayr
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The service and advice in my experience…
The service and advice in my experience has been excellent ,,
June 3, 2026
Reply from DFS Furniture - Ayr
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Ashley was lovely she helped us find…
Ashley was lovely she helped us find the sofa that fitted our room. Great customer service
June 2, 2026
Reply from DFS Furniture - Ayr
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
A warm professional welcome
Bright welcoming store with lots of choice, Nicely laid out displays. I received a warm professional greeting on arrival from Amanda who was helpful, informative and answered my questions but gave me the space and time I needed and appreciated, I am now looking forward to delivery of my new sofa thank you so much Amanda
June 2, 2026
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Excellent and the staff knew what they…
Excellent and the staff knew what they were doing
June 1, 2026
Reply from DFS Furniture - Ayr
Hello Renzo,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Staff was so friendly and most helpful
Staff was so friendly and most helpful, the guy who served my 86yr old mum had all the patience as she wasn't sure what to do,he gave us as much time as we needed without any pressure, he even offered tea or coffee which was so kind of him. The guy knew the answer to any questions we asked .This is the 3rd suite my mum has bought from DFS,so the store is doing something right.
May 31, 2026
Reply from DFS Furniture - Ayr
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Anthony was very knowledgeable and…
Anthony was very knowledgeable and helpful. He made the experience very pleasant. I think he is a superstar!
May 30, 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Marty was an excellent salesman and his…
Marty was an excellent salesman and his knowledge of the suite I was interested in he handled every thing we said very well
May 30, 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Marty.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service
Amanda was brilliant to deal with provided great customer service and was very pleasant and professional to deal with I would recommend going to this shop to anyone
May 30, 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Amanda.
Kind Regards,
Jordan
DFS Customer Support
Great customer service and good…
Great customer service and good knowledge and assistance from Marti.There was no hard selling involved and he took his time and let us have space and time to decide what we wanted to purchase.
May 29, 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Marti met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The Salesman was first class explained…
The Salesman was first class explained everything thoroughly delighted with Suite wonderful experience thanks
May 29, 2026
Reply from DFS Furniture - Ayr
Hello Maureen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
the people that we were dealing with…they were lovely6 and so helpfull 10 out of 10
the people that we were dealing with were so helpful nothing was of any bother every hting was explaind in detail
May 29, 2026
Reply from DFS Furniture - Ayr
Hello Margaret,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Was in shop last week
Was in shop last week. Went back today to see the lady. Very helpful
May 26, 2026
Reply from DFS Furniture - Ayr
Hello Linda,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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