Had another great experience with DFS and especially Thomas from the boucher road branch. We dealt with him years ago when we bought our corner sofa and recently contacted them to add the footstool.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We received fantastic service from Anne at the DFS Boucher Road store. She was warm, approachable and very knowledgeable, and she patiently guided us through the different options until we found the r... See more
Company replied
I had a wonderful experience when visiting DFS on the Boucher road in Belfast. I had called on 2 occasions and both times looked after by a lovely lady called Anne. She was so helpful and pleasan... See more
Company replied
We cannot praise Sean highly enough, he was so helpful, knowledgeable and explained the whole ordering process. From we went through the doors he was friendly and professional. Cannot wait to take del... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
- 0333 999 9803
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful would highly recommend…
Very helpful would highly recommend Belfast based couldn't do enough for you
August 10, 2026
Reply from DFS Furniture - Belfast
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Amazing customer service
Amazing customer service, friendly environment fast reliable service highly recommended
August 17, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Robin made us very welcome and knew…
Robin made us very welcome and knew exactly how to help us
August 9, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Friendly helpful staff
Getting to sit and try the sofa was great. Eva who sold us the sofa was fantastic really nice interaction with her, really knows the products well. Friendly and very informative. Very happy with the sale.
August 16, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
David our salesman was a lovely…
David our salesman was a lovely friendly guy who really knew his stuff. Felt very confident in buying from him.
August 16, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Staff were extremely helpful and made…
Staff were extremely helpful and made the purchase very simple and explained everything thoroughly
August 16, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
David was efficient and helpful in…
David was efficient and helpful in helping me purchase a sofa. Highly recommend
August 16, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Lorenza Sofa
Robin was easy to deal with, explained everything and made the purchase very easy and straightforward, pleasure to deal with.
August 15, 2026
Reply from DFS Furniture - Belfast
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Ciara was brilliant
Ciara was brilliant, delivering all the information we needed promptly and efficiently 10/10 service
August 15, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very disappointed
They can tell customers that the light can make you purchase can have a different colour than what it was in there showroom
August 8, 2026
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to share your review with others.
We are very sorry for any confusion or frustration cased. We do advise that different lighting can alter the view of a sofa. For example, the same sofa can appear different in warm light cool light and natural lighting.
If you do need any assistance, please do call our team on 03339999777 and they would be happy to see how they may be able to assist.
Kind regards,
Jordan
DFS Customer Care
Our experience was fantastic today at…
Our experience was fantastic today at DFS! Thomas was brilliant so friendly and easy to talk to. He listened to exactly what we wanted and was so helpful! If we need anymore furniture we will be back to Thomas!!
August 14, 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Thomas was great help and very good to…
Thomas was great help and very good to deal with
August 13, 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very positive experience
I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He answered all my questions and made the whole process easy and enjoyable. If I ever buy another sofa I'll be straight back to see him!
August 14, 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Thomas.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Large selection of furniture and helpful friendly staff, have been a previous customer
August 7, 2026
Reply from DFS Furniture - Belfast
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Ciara helped us today in the Belfast…
Ciara helped us today in the Belfast store. She was exceptional from start to finish. She guided us with a professional and friendly manner and did not make us rush. Her customer service skills can not be faulted, what an asset to your Belfast store.
August 14, 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ciara.
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.