Really great customer service by Kaitlyn . Very informative and made the buying experience very pleasant. Helped us to make an informative decision based more on our needs rather than what we had init... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Over the past few months searched various furniture stores and always came back to DFS. The sofa we saw on our first visit to DFS is the one we have chosen. The staff on each visit have been friendly... See more
Company replied
The sofa was just as comfortable as it looked on the website, the quality looked good and the sales team were helpful but not pushy. The store was having a makeover at the time so not as much to view... See more
Company replied
Amazing experience at DFS Birstall, We originally came to browse a sofa we had seen online but Dan showed us something similar the we liked even more. Dan went though our options and within 30 minutes... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, United Kingdom
- 0333 999 9807
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service
Really great customer service by Kaitlyn . Very informative and made the buying experience very pleasant. Helped us to make an informative decision based more on our needs rather than what we had initially had in mind.
August 4, 2026
Reply from DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Great service from Robbie
Robbie was friendly, knowledgeable and answered all our questions
August 1, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Extremely helpful staff who explained…
Extremely helpful staff who explained everything about the furniture we had purchased.
August 1, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Sonny was brilliant informative great…
Sonny was brilliant informative great customer service can't wait for my new sofa
August 3, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
I didn’t feel rushed and was understood…
I didn’t feel rushed and was understood when I asked lots of questions.
August 3, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Neil was very informative
Neil was very informative, friendly and made the whole experience a great one
August 2, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Really impressed with the team at DFS
Really impressed with the team at DFS. Friendly, professional, and excellent customer service throughout.
August 1, 2026
Reply from DFS Furniture - Birstall
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very easy to choose from there range
Very easy to choose from there range. Friendly staff helped the second we came in store.
August 1, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff was really helpful
August 1, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service and knowledge from the…
Great service and knowledge from the Birstall team.
August 1, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS the best choice
Over the past few months searched various furniture stores and always came back to DFS. The sofa we saw on our first visit to DFS is the one we have chosen. The staff on each visit have been friendly and helpful. Today we purchased our choice and Sonny at Birstall store was informative, very helpful and professional.
July 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Customer servive
The lady that dealt with my enquiry to the sofa I had been looking online at was super friendly and helpful. She went out of her way to show me the product with measurements. She wasn't pushy and was personable. It was a relaxing experience
July 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful lady showed me all rhe…
Very helpful lady showed me all rhe options and explained everything to me.
July 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Really helpful sales person who was…
Really helpful sales person who was very informative and kept us at ease throughout the process. Polite and friendly, Happy to recommend DFS Birstal.
July 17, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The overall experience was really great…
The overall experience was really great Craig was helpful, informative and not pushy but understanding ….just a perfect experience . Thank you
July 3, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great customer service
July 29, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.