We recently purchased the Sophia range of sofas,at the Birstall branch of DFS,Leeds, We were served by Sonny,who explained our options extremely well, and was very helpful,nothing was too much troub... See more
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See what reviewers are saying
We went to DFS to shop for a sofa for our new home and were greeted by Robby. From the start, he made us feel comfortable without being overwhelmed by all the choices available. We had a particular... See more
Company replied
Brilliant service from Caitlin at DFS Birstall! She was friendly, knowledgeable and really helpful in helping us choose our new bed and mattress. She made the whole experience so easy and stress-free... See more
Lewis was an absolute pleasure to deal with. Very knowledgeable & personable without being pushy. He made the whole process really easy & I think it’s the fastest we’ve ever made a decision in a furni... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, United Kingdom
- 0333 999 9807
4.9
Excellent
8K reviews
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Craig was really knowledgeable and…
Craig was really knowledgeable and professional, including moving floors so we could see the sofa bed function in another product. This meant we were confident to order our sofa with a sofa bed upgrade.
August 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service
The advisor who dealt( unfortunately I can't remember the lady's name ) with my order was very knowledgeable and discussed the key points and features of the bed we had chosen. She made us feel welcome and did not push us into a decision. Her customer service skills were phenomenal and a credit to the company.
August 31, 2026
Reply from DFS Furniture - Birstall
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Lynn was brilliant
Lynn was brilliant. No hard sales pressure, just friendly advice and a good knowledge of the products available.
10 out of 10!
August 31, 2026
Reply from DFS Furniture - Birstall
Good Morning,
We are really happy that Lynn met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
We recently purchased the Sophia range…
We recently purchased the Sophia range of sofas,at the Birstall branch of DFS,Leeds,
We were served by Sonny,who explained our options extremely well, and was very helpful,nothing was too much trouble for him,and he answered all our questions expertly,The lady who went through the finance information was lovely too,I would definitely recommend this store,
Excellent staff and lots of choice .
August 21, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Sonny met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Brilliant customer service great help…
Brilliant customer service great help and welcoming friendly service
August 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very good service
Very good service, didn’t pounce on us soon as we got into the shop let us wander and find the one we liked before approaching us, very good customer service to ensure you’re getting the best you can. Faster delivery then a lot of the other places we looked
August 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Nicola worked through all the options…
Nicola worked through all the options and made sure everything was clear from start to finish.
August 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Robbie and Kenny made our experience in…
Robbie and Kenny made our experience in store today 5 star helping with all our questions and the purchase of our sofa thanks
August 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service, sales department took time to explain everything involved, courteous, friendly, pleasant, our 3rd time purchasing from this store, service just gets better and better, will certainly recommend to family and friends, 10 outa 10 guys 👍
August 31, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Ethan was very polite and helpful which…
Ethan was very polite and helpful which made the whole experience easy, could not fault the service
August 29, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The young lady assistant explained…
The young lady assistant explained things in detail, was polite and personable.
August 31, 2026
Reply from DFS Furniture - Birstall
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Customer Service by the staff in…
The Customer Service by the staff in store was exceptional. The staff that attended to me was very friendly, helpful and warm to talk to therefore, I was able to ask questions and get the answers until I was satisfied with my choice. All the products and services were clearly explained to support me in making informed decision
August 22, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
sonny and neil really helps use and…
sonny and neil really helps use and made picking the perfect bed, mattress and sofa easy
August 30, 2026
Reply from DFS Furniture - Birstall
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Quick service and helpful.
August 30, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Left alone till I wanted to speak to…
Left alone till I wanted to speak to someone about a sofa.
August 30, 2026
Reply from DFS Furniture - Birstall
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff. Efficient service. Lots of good advice given. The only thing that could have improved the service was a coffee. Apparently the machine hadn’t arrived yet during the refurb.
August 30, 2026
Reply from DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
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