I almost gave up looking for the sofa I had in mind when I was approached by Rash from customer service. He was very patient in listening to what I needed and took time to show me the different optio... See more
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So I had dealings with Jaz and then Sophie. Excellent service from both. Very efficient, friendly and explained all the possible options available to me. Didn't rush me. Offered me drinks before we st... See more
Company replied
We had a great experience purchasing our Luma sofa, and we would especially like to thank Rash, the shop assistant, for all his help and excellent service. He was extremely kind, patient, and help... See more
Company replied
I have received an exceptional service from Rash in Brent Cross to select my Sofa . He was very helpful with the right advised in relation to the measument etc. I am extremely happy with the service h... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amazing experience
Amazing experience, the staff helped me a lot with my purchase, I am extremely appreciative and grateful. The staff was amazing.
June 2, 2026
Reply from DFS Furniture - Brent Cross
Hello Abdulaahi,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We had a great experience today
We had a great experience today. Nice customer service ever!
June 12, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I want to thank you and your company…
I want to thank you and your company for The Best salesperson Ever his name is Eamon ,omg he was So
Lovely he had patience especially with me ,and a lovely personality He sold us that settee Not with pressure just us all talking and asking questions ,He was Amazing ,easy to talk to I hope you can tell him how pleased my daughter and myself was today For him being there and us in the right place at the right time His a credit to his Mum an Dad they raised him with oure manners Eamon made our day we came out of your store Happy and beaming Thank you all Miss Kimberley Ford😊🌟🙏🏼
June 11, 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Eamon met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello Theresa,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I purchased a sofa from DFS today
I purchased a sofa from DFS today. This will be my third sofa from you over the last 30 something years
I was served today by Gary what’s a absolutely wonderful experience from start to finish
He was so friendly and chatty and genuinely just a lovely all round person to deal with
He answered all our questions and let us feel confident we had made the right decision
Thank you for such a excellent customer service
June 9, 2026
Reply from DFS Furniture - Brent Cross
Hello Lucy,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello Said,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind regards,
Lia
DFS Customer Support
I had really a good service 🙏🥰
June 6, 2026
Reply from DFS Furniture - Brent Cross
Hello Perry,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Store Experience - Staff Support by Jas
We visited the store and were able to purchase a sofa-bed set and dining table with the help and support of Jas - she was very professional, patient and supportive with our enquiries.
June 7, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
My first choice store with friendly…
My first choice store with friendly sales team really appreciated.
May 28, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Thank you Sabina
I had a young lady by the name of Sabina assisting my son and I, who was quite new to her job, but I had a fantastic time with her. I felt very comfortable. She showed us a variety of settees. The one I ordered wasn't available in store, so she ordered online. With staff like Sabina, you don't need to worry, she's an excellent salesperson. As for the store itself, it's very welcoming. In my opinion, everything in the Brent Cross store is good.
May 4, 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
a very lovely lady looked after myself…
a very lovely lady looked after myself and my dad and made us very happy with the sofa thank you
June 3, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Was served by vij in the Brent Cross…
Was served by vij in the Brent Cross branch very helpful and knowledgeable, very friendly staff great customer service from start to finish. Fantastic experience
June 2, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Amazing service by Aliona
Amazing service by Aliona
And amazing customer service and she explain everything in the best way
May 31, 2026
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Rash was an amazing
Rash was an amazing, he explained everything very clearly and had excellent knowledge of his product availability as we needed a sofa urgently and he found us a near perfect match which can be delivered in 2 weeks! Great customer service.
May 30, 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rash.
Kind Regards,
Jordan
DFS Customer Support
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