I almost gave up looking for the sofa I had in mind when I was approached by Rash from customer service. He was very patient in listening to what I needed and took time to show me the different optio... See more
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So I had dealings with Jaz and then Sophie. Excellent service from both. Very efficient, friendly and explained all the possible options available to me. Didn't rush me. Offered me drinks before we st... See more
Company replied
We had a great experience purchasing our Luma sofa, and we would especially like to thank Rash, the shop assistant, for all his help and excellent service. He was extremely kind, patient, and help... See more
Company replied
I have received an exceptional service from Rash in Brent Cross to select my Sofa . He was very helpful with the right advised in relation to the measument etc. I am extremely happy with the service h... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4K reviews
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Reply from DFS Furniture - Brent Cross
Hello Marzena,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
excellent service
Sophie Sheehy was friendly, understood what we wanted and gave us her DFS email if needed.
She understood what we wanted to order and took charge effectively,
Carole Stone
07770 236398
May 26, 2026
Reply from DFS Furniture - Brent Cross
Hello Carole,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
I told the salesman straight up what my…
I told the salesman straight up what my budget was and the style I wanted. He took his time and really helped me to get what I wanted (and trust me, im really really fussy). All in all, a professional and pleasant experience. Thank you
May 26, 2026
Reply from DFS Furniture - Brent Cross
Hello Svetlana,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
It was very pleasant experience .I…
It was very pleasant experience .I enjoyed my time at the show room the sale person was very friendly and nice
May 25, 2026
Reply from DFS Furniture - Brent Cross
Hello Sarah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Had a great experience with Shephie at…
Had a great experience with Shephie at DFC. She was very patient, friendly, and had excellent knowledge throughout the process. She took the time to explain everything clearly and made the whole experience smooth and comfortable. Really appreciate her professionalism and support . highly recommended!
May 25, 2026
Reply from DFS Furniture - Brent Cross
Hello Sia,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello Tony,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
AMAZING RANGE AND CHOICE
AMAZING RANGE AND CHOICE, CUSTOMER SERVICE PATIENT, INFORMED AND HAPPY TO BE THERE.
May 17, 2026
Reply from DFS Furniture - Brent Cross
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good morning Caroline,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good morning Corry,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The delivery with dfs was very smooth…
The delivery with dfs was very smooth with the second sofa
May 10, 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were very undecided with what…
We were very undecided with what exactly we wanted, but Alyona helped us narrow down the options, had plenty of patience explaining the differences and nuances, also displayed multiple options and made it much easier for us to choose
May 10, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
May 10, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
He was very helpful and customer…
He was very helpful and customer service was fantastic!
May 15, 2026
Reply from DFS Furniture - Brent Cross
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff at the store was very…
The staff at the store was very professional and helpful. I would like to say big thanks to to Mr. Eprahim
May 10, 2026
Reply from DFS Furniture - Brent Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The lady that served me was helpful and…
The lady that served me was helpful and polite.she explained everything clearly that I understood .
May 9, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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