We had a really great experience at DFS and wanted to give a special mention to Martin, who helped us purchase our new sofa. Martin was friendly, knowledgeable and genuinely helpful from start to fin... See more
Company replied
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See what reviewers are saying
We were greeted as soon as we walked in and given plenty of time to browse before we wanted to speak to someone about our purchase! The manager we initially spoke to was so lovely and gave us lots of... See more
We had a fantastic experience sofa shopping today, and a huge thank you to Gary for being so helpful throughout. Gary was incredibly friendly, patient and knowledgeable. He took the time to liste... See more
Company replied
Amazing, honest and clear customer service. No pressure and lots of helpful advice given throughout. Enabled my partner and I to make a well informed comfortable decision for the social centre piece o... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0333 999 9817
4.9
Excellent
4K reviews
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very friendly and helpful
July 27, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
My wife and I were helped by Gary
My wife and I were helped by Gary. He was extremely helpful and clearly knowledgable based on years of experience. His advice was very sound and his whole approach was to be around when needed without being intrusive or pushy. We really appreciated his help.
August 3, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Nice experience at DFS
Martin was a very lovely salesman not pushing for a sale went through all the jist of everything like an expert and he made coffee, we came away with two leather three seater sofa's and a foot stool and we got it for a very good price and not as expensive as i thought it would be....very happy A++
August 2, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Had a great experience with Ali and the…
Had a great experience with Ali and the team helping me pick out our sofa
August 2, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were welcomed in to the store and…
We were welcomed in to the store and after asking after a certain sofa the salesman gave us some good alternative options as the sofa i had seen on line was no longer available.
August 2, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Gary was very helpful straight to the…
Gary was very helpful straight to the point and made ordering and picking the sofa easy.
August 1, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
The salesman was great
The salesman was great. Very chatty and welcoming. A real credit to your company. 10/10
August 1, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful efficient staff
August 1, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Customwr care and fully imformed
Gary the sales man i a knoiedgable perfectionist when imforning the customer he was so helpful and understanding,couldnt do enough for us, highly recomend his customer service. Thank you Dfs
July 29, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Purchase of Living Room furniture
Our sales advisor / representative (Martin) was very supportive and patient. After a thorough evaluation of options, taking measurements and calculating prices / costs versus offers / deals, we made our choice and are looking forward to the delivery
July 25, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very good sales man good at his job
July 26, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Ali was great 5*
Ali was great, expert knowledge, no upselling. We even considered some more expensive products but rather than up-sell, he gave us his expert advice and explained why the option we had chosen was in fact better. Kids also enjoyed him making hot chocolates for them. The shop and all staff was welcoming & friendly. No better place to look through a great range of products with highly knowledgeable staff.
July 26, 2026
Reply from DFS Furniture - Cambridge
Hello Jamie,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Good service
Sofas have not yet arrived as we order them today but so far the customer experience from Martin and Ali has been very helpful.
July 27, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Sales experience.…
A very helpful and friendly sales advisor made the whole experience of choosing and buying my sofa a really enjoyable and exciting interlude. I was also impressed by the choice and colours available.
July 24, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Friendly experience from the moment we…
Friendly experience from the moment we walked in, great knowledgeable advice from the assistant and her manager Jane
July 25, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Gary was fantastic so helpful full of…
Gary was fantastic so helpful full of knowledge I think he should be promoted if I could I would give him 11 stars
July 25, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Went to visit your store in Cambridge…
Went to visit your store in Cambridge and was very pleased with the people who attend my purchase found them to be extremely helpful polite and friendly when explaining their policy’s and purchasing my item can’t thank them enough for making it such a pleasure to shop there
July 24, 2026
Reply from DFS Furniture - Cambridge
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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