We had an amazing experience at DFS with Gary. He was absolutely lovely, friendly and incredibly helpful from start to finish. He took the time to listen to what we were looking for, answered all of... See more
Company replied
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"Shopping at DFS was an absolute pleasure. The team was incredibly friendly, attentive, and genuinely interested in helping us find the right sofa. They explained everything clearly and gave us space... See more
Company replied
Gary introduced himself to us in a friendly manner and offered us refreshments. He asked a few questions of us and listened carefully, this enabled him to show us the sofas that met our requirements.... See more
Company replied
All the sales people who helped us decide over a period of months were helpful, informative and not pushy. We really appreciated that and it took all the pressure put of an expensive purchase.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0333 999 9817
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Martin was very helpful
August 25, 2026
Reply from DFS Furniture - Cambridge
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The salesman was very good.
August 24, 2026
Reply from DFS Furniture - Cambridge
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
"Shopping at DFS was an absolute pleasure…
"Shopping at DFS was an absolute pleasure. The team was incredibly friendly, attentive, and genuinely interested in helping us find the right sofa. They explained everything clearly and gave us space to decide,
August 23, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service from Gary today
Great service from Gary today. No pressure selling just honest, upfront and expert advice. Made making a purchase very easy and stress free.
August 23, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Great customer support and service
All the sales people who helped us decide over a period of months were helpful, informative and not pushy. We really appreciated that and it took all the pressure put of an expensive purchase.
August 22, 2026
Reply from DFS Furniture - Cambridge
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Friendly and professional service.
August 22, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Gary gave us goos customer service
Gary gave us goos customer service. He was Knowledgeable and friendly. The whole process was very smooth.
August 22, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The sales team were knowledgeable and…
The sales team were knowledgeable and attentive. They went out of their way to help us.
August 22, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Clear understanding guidance by staff
Jane, the manager went to great lengths, and with imaginative understanding, to meet my exacting requirements.
The following day, Jane was not there, and her assistant Tamer was most helpful in finalising my choice
August 20, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Jane met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very Happy Customer
Found exactly what we were looking for at a great price with expert assistance from Gary. If only all shopping experiences were like this…!
August 20, 2026
Reply from DFS Furniture - Cambridge
Good Afternoon,
We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very happy with our purchase
Very happy with our purchase. Store members were super friendly and informative. Thanks to them.
August 17, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
We had an amazing experience at DFS…
We had an amazing experience at DFS with Gary. He was absolutely lovely, friendly and incredibly helpful from start to finish. He took the time to listen to what we were looking for, answered all of our questions and made the whole process feel relaxed and easy, without ever making us feel pressured.
Gary was very knowledgeable and genuinely made our experience enjoyable. We’re really happy with the service we received and would definitely recommend asking for him if you’re visiting DFS. Thank you, Gary!
August 13, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Good product knowledge + , clear communication
Eleni listened to our needs, she had excellent product knowledge and she clearly explained the mechanism, the insurance and the maintenance required for our leather sofa and we felt re-assured as this will be our first leather sofa.
August 18, 2026
Reply from DFS Furniture - Cambridge
Hello Louise,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
A pleasant experience
Made welcome at the store, but left alone to browse at our leisure. When we narrowed our choices down the sales people were on hand to explain everything to us. We even had a coffee whilst choosing our suite.
August 16, 2026
Reply from DFS Furniture - Cambridge
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Gary introduced himself to us in a…
Gary introduced himself to us in a friendly manner and offered us refreshments. He asked a few questions of us and listened carefully, this enabled him to show us the sofas that met our requirements. He was patient with our dithering and answered all our questions about the sofas, materials, different qualities etc in a professional and detailed way. At the end, every process of the order was discussed and we were also shown how to make our final payment. We were even wished good luck in the draw, with our charity ticket. It was a very positive experience from start to finish. Thank you very much.
August 17, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Gary met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Gary the salesman in Cambridge was…
Gary the salesman in Cambridge was excellent, giving all the information we required.
He showed us the unit we were interested in and let us try it out. Because I have limited mobility he explained the difference in the fillings and giving his advice.
August 11, 2026
Reply from DFS Furniture - Cambridge
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
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