The welcome from the staff was very friendly and we found them both very informative. We were offered coffee which was delicious! All or questions were answered fully and they didn't seem to mind... See more
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We had a really great experience buying our sofa with Tamer. We visited the store three times before finally deciding, and he was patient and helpful every single time. He let us try different sof... See more
Company replied
We had a fantastic experience at DFS earlier today, Ali was brilliant, he helped us with the sofa we wanted and we are so pleased to get a great deal and it was such a straight forward experience. Wou... See more
Company replied
Customer service from Gary was brilliant and very accommodating. He provided insight into different types of sofas without added pressure. Extremely friendly and honest conversation. Definitely worth... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
442 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0333 999 9817
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful sales man and the showroom…
Very helpful sales man and the showroom was clean tidy and well presented. Shumu was friendly and the sale of both sofas was straightforward and easy task with the support of Shumu
June 29, 2026
Informed & friendly staff.
The welcome from the staff was very friendly and we found them both very informative.
We were offered coffee which was delicious!
All or questions were answered fully and they didn't seem to mind us asking.
The showroom was well laid out, spacious and very clean & tidy.
Once we'd chosen our new suite we were told the whole process with costs and timings included.
We found both the staff member and manager to be knowledgeable, friendly and very attentive.
July 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sales man was very helpful
The sales man was very helpful
And got us the best deal possible.
He wasn't pushy in anything that he was selling to do with the furniture I bought
I'm looking forward to sitting in some lovely new chairs .
July 6, 2026
Reply from DFS Furniture - Cambridge
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Nice options and a great range of…
Nice options and a great range of sofas, just that if DFS can bring down the delivery period for custom orders. Subho who helped me in buying the product was very helpful.
July 5, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent, would recommend!
Customer service from Gary was brilliant and very accommodating. He provided insight into different types of sofas without added pressure. Extremely friendly and honest conversation. Definitely worth a visit in store as I was unaware of being able to request for delayed delivery which is key when buying a new build and not having a set completion date yet. Gary provided the space to browse, ask questions and obtain further insight into the sofas without feeling rushed.
July 4, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
We had a fantastic experience at DFS…
We had a fantastic experience at DFS earlier today, Ali was brilliant, he helped us with the sofa we wanted and we are so pleased to get a great deal and it was such a straight forward experience. Would highly recommend if your local to Cambridge and on the hunt for a sofa, go and see Ali and the team, the manager of the store was really helpful too! 10/10 service.
July 4, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Missing carekit and insurance pack…
The goods arrived on time and we are very pleased with the quality and comfort. The three star review is for the following reason: Leather care package not delivered with sofas. Told it would be sent ASAP. Visited the shop to try to get one... None available. Tried calling twice and was put on hold.. Both calls cut out. So still trying to locate leather care kit. Also had to request the insurance inf pack that we did not receive.
July 3, 2026
Unprompted review
Reply from DFS Furniture - Cambridge
Good Afternoon Margaret,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the overall experience you have received with DFS and not receiving your care kit.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a really great experience buying…
We had a really great experience buying our sofa with Tamer. We visited the store three times before finally deciding, and he was patient and helpful every single time. He let us try different sofas, answered all our questions, and never made us feel pressured.
When we finally made our purchase, he even stayed a little past closing time to help us complete everything, which we really appreciated.
Thanks, Tamer, for making such a big purchase feel easy. Highly recommend!
July 2, 2026
Reply from DFS Furniture - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Gary was amazzing truly explained about…
Gary was amazzing truly explained about care of the sofa. We had coffee and left feeling like we were looked after and cared about our choice. Top marks Gary
June 29, 2026
Reply from DFS Furniture - Cambridge
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Shopping experience today
Store staff- Ali, was super helpful, knowledgeable and kind. I got what I wanted and was made aware of all the things that come with it and add ons. Set up of payment and completion of my order was quick and when I receive my order, I'll be sure to tell people I know of DFS and their great service.
June 29, 2026
Reply from DFS Furniture - Cambridge
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ali met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer experience
Gary was very easy to deal with, he listened to us and advised accordingly. Efficient, on the ball and explained everything. Thankyou
June 20, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Gary.
Kind Regards,
Jordan
DFS Customer Support
Great service and wasn't rushed to…
Great service and wasn't rushed to choose or pressure to buy . Loved our sofa .
June 27, 2026
Reply from DFS Furniture - Cambridge
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
He was very helpful
June 20, 2026
Reply from DFS Furniture - Cambridge
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Cambridge
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Good experience
Very helpful.
Took time to explain everything and honestly.
Seemed to understand completely what we needed and the price we wanted to pay.
We purchased a 2 & 3 seater recliner sofa.
There was no pressure just constructive chat.
Coffee was good as well.
Thank You
June 23, 2026
Reply from DFS Furniture - Cambridge
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
After being in store yesterday we were…
After being in store yesterday we were recognised straight away and the service was quick and easy no time wasting great job 👏
June 21, 2026
Reply from DFS Furniture - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Great experience
I went in for a different sofa but was recommended this one and LOVE it. Thanks 😊
June 13, 2026
Reply from DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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