Excellent relaxed service all round. Very helpful staff , Ian, who outlined details of the furniture and its aftercare. He also outlined the guarantees both included and optional as well as the d... See more
Company replied
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See what reviewers are saying
Tracy was great at explaining everything to us! Despite our children being loud. Love how they greet you at the door let you explore before a follow up, nice not being hounded around the shop flo... See more
Company replied
Good location, plenty of parking, staff polite but not pushy, your left to wander without being bugged. Great selection, any questions were well answered, fiance products are very good, all in all a... See more
Company replied
A friendly welcome and polite. What was impressive, the sales team introduced themselves, offered help if we needed them and left us to browse for a while. We didn't feel pressured or pushed, but when... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
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Tracy was brilliant
Tracy was brilliant, so easy to place an order with her. Quick and efficient knowing exactly what we wanted
August 7, 2026
Reply from DFS Furniture - Cannock
Hello Rob,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great Experience
Great selection of furniture. Staff were friendly and helpful but not pushy!
August 7, 2026
Reply from DFS Furniture - Cannock
Hello Elaine,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello Stephen,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent staff attention when needed
Excellent staff attention when needed, no pressure sales talk, allowed to look round furniture at leisure with no time limit. We stayed several hours trying out and making sure we were choosing the right item. Staff kept an eye out in case we needed questions to ask but thorn left us to browse with the offer of coffee while we decided. After much deliberation we made a purchase and had a wonderful experience in the store.
August 6, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Everything was great as it should be
Everything was great as it should be, all over it was a great experience well done everyone 😄💯
August 6, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Relaxed environment
Relaxed environment, no pressure from staff, really knowledgeable and friendly
August 6, 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Helpful from start to finish no…
Helpful from start to finish no pressure everything explained
August 5, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Excellent service. 11/10
Buying a sofa is a big commitment. Julie was very reassuring though, put no pressure on me and was lovely to deal with.
August 5, 2026
Reply from DFS Furniture - Cannock
Hello Paddy,
We are really grateful for your kind words and for sharing your experience in our store with Julie. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello Louise,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent feedback from the advisor Hakeem
Our experience with Hakeem was excellent with in depth explanation of the product, we are looking forward to receiving our new furniture
August 5, 2026
Reply from DFS Furniture - Cannock
Hello Stuart,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We where aloud to Rome the store freely…
We where aloud to Rome the store freely with outbeing hasseled would recamend
August 4, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff were friendly in story and not…
Staff were friendly in story and not over bearing. When we did need help Julie was very willing and helpful and gave some great advice and made the transaction simple and not over complicated.
August 1, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Spot on no pressure 👌👌
August 2, 2026
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Very helpful experience
Very helpful and knowledgeable about chair I chose and full details about delivery and everything was just very easy
August 2, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very patient staff and knowledgeable
Really helpful staff and very patient when I was unsure of what I was wanting. Lots of choice and really grateful for the help and assistance
August 1, 2026
Reply from DFS Furniture - Cannock
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
The fact that this store had all colour…
The fact that this store had all colour options available to see in person
Julie was exceptionally helpful and very friendly. Advised the process from start to finish .
August 1, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Julie.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great customer service from Tracy
Tracy@cannock store was very knowledgeable and not pushy at all. She was very pleasant. Quickly said hello and left us to browse at our leisure. I would definitely recommend anyone looking to buy at this store to speak to her. Excellent customer care.
July 22, 2026
Reply from DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
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